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Warranty Issue
I bought a 10 x 15 ft Summit trampoline for my daughter at Xmas time 2015. Yesterday, one of the springs snapped off and I realised that 3/4's of the triangles that hold the springs to the trampoline had rusted. I contact Oz Trampolines about the issue as we are 2 months out of the warranty period and had a response within a day. They have sent a replacement mat - free of charge and the only thing that they asked is if we could spray the joiners with WD40 once a month (we live in a coastal beach village - salt air). We originally bought the heavy duty springs and there is not one bit of rust on them. Excellent customer service - excellent trampoline.
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kylieSouth East Queensland, QLD
- 3 reviews
- Oz Trampolines
- Verified customer
Quality products and outstanding service and delivery
Purchased a pad for a rectangular trampoline and extra accessories for Christmas. I had to ring sales twice regarding the purchase. The stafff were fantastic to deal with delivery was on time and delivered safely. I would only recommend this site for trampoline purchases. Well done Oz Trampolines
1 comment
OZ T.Oz Trampolines
Thanks for your review, we have these rectangle safety pads that can be customer fitted to your trampoline. Great pricing and long warranties.
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Kylie OAU
New roof - terrible
Iam totally disappointed in the new roof design. Its far to flimsy amd falls apart in the slightest wind. The actual blue sun shade is horrible as the breeze keeps lifting it up. My neighbours have the old design and haven't taken it down in 5yrs and its awesome. Sturdy stays in place and the sun shade doesnt blow around in the breeze. Which is why i brought an 8ft oz tramp.
Completely disappointed with new roof design. Waste of money
1 comment
OZ T.Oz Trampolines
Hi Kylie, thanks for your feedback. It's not an easy process designing roofs for trampolines as it must be very light for the existing structure to sustain the extra load. They are vulnerable to wind ... Read more
and lots of our customers were leaving them up in all conditions and damage was the result in some cases. in 2018 we have deigned the best sunshade product we have ever done, please check this out and we can assure you this one is better than that 2017 design. The colored sunshade component on the roof guards has sold out and the new sunshade design is taking over that shade option.
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Nita. K
- 3 reviews
- 1 like
- Oz Trampolines
- Verified customer
Sad, sad, sad. Don't waste your money.
The new roof guard looks quite impressive, until you actually assemble it, that is...
After assembly, you will discover that the terrible design leaves the roof guard barely able to stand under its own weight, wobbling weakly, before becoming limp and flaccid. This erection lasted less than 20 minutes, before it collapsed, sagging sadly off the trampoline, as though it were hanging its head in shame.
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G Nutley
- 2 reviews
- Oz Trampolines
- Verified customer
Great Trampoline and great service
I brought trampoline for my sons bday and the whole family loves having a go. Purchasing was very easy with all my queries answered quickly. Very quick delivery. Easy to set up and have loads of fun on it. Highly recommend this trampoline.
1 comment
OZ T.Oz Trampolines
Thank you for your great review. We hope your family is still loving the trampoline. Happy Jumping.
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Awesome service
Extremely fast delivery. Ordered on Sunday and had arrived by Tuesday. Pads had cords to attach under trampoline which means they stay in place.
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OZ T.Oz Trampolines
Thanks for your review
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Very helpful staff.
Very helpful, returned trampoline net that I bought which was the wrong size, no problem at all, happy to exchange. Lot of variety in accessories and trampolines, would return again to buy.
1 comment
OZ T.Oz Trampolines
Thank you for reviewing, we have great systems in place if you do make a mistake in your order to get things sorted out and get the ids bouncing again
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Such great quality of product
I purchased a trampoline for my sons birthday and got great service when ringing up to get info, the delivery was very quick and the trampoline itself was of great quality and easy to put together which makes one very happy boy !!
1 comment
OZ T.Oz Trampolines
Our instructions are clear and detailed, does take a couple of adults 100-120 minutes to install depending on the size. Good things take time.
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- Oz Trampolines
- Verified customer
Happy bouncers Here...
I bought our trampoline and safety net 4 years ago for Xmas for our boys and so happy I paid the extra and got good quality as its still going strong no replacement parts need yet.. Its great for birthday parties as everyone gets a jump no one gets left out. I was so happy with our purchase I also purchased a second one for my friends kids for Christmas last year and they love it too.
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OZ T.Oz Trampolines
Thank you Kym for your review. We are happy that the trampoline is still going so well. Happy jumping for both your family and you friends family.
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CoraleeCrestmead
- 2 reviews
Exceptional quality accessories and service
We purchased a safety tramp with net but it was too high for our little fellow. So the accessories section was to our rescue. A ladder that hooks over the frame fixed the problem. The jet spray a perfect edition for summer. Delivery was snappy.
1 comment
OZ T.Oz Trampolines
Thank you for your review. Great to hear the ladder and jet spray we a great hit.
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- Oz Trampolines
- Verified customer
Highest weight rating I could find on trampoline.
Best weight rated trampoline that I could find. Most were rated for about 100kgs which meant that I couldn't have a jump with the girls. It is very solid.
1 comment
OZ T.Oz Trampolines
Thank you Travis for your review. Great to hear everyone can have a jump.
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Ness
- 2 reviews
Great Trampoline
I was initially worried about ordering online but after reading other reviews and speaking to customer service I decided to order. The quality is great and the ordering process was easy with fast shipping.
1 comment
OZ T.Oz Trampolines
Thank you for your review Ness.
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ShaunPerth, WA
- 2 reviews
- Oz Trampolines
- Verified customer
Quality product, great service don;t buy form a big retailer
We have had our trampoline now for well over 6 years (bought way back in October 2011). Our kids still love it and use it most days. We have bought the circus tent pack since then and its been awesome. Only item we have replaced over the years was the main spring mat and this was simply due wear and tear and our beating sun weathering it over time. Other than that the rest of the frame, springs and everything else are fine and still going strong. Other friends who bought trampolines from Kmart, Big W or Toy r us ones have long since died and en...Read more
ded up in landfill as the couldn't get replacement parts and quality of the product was poor. If you are wanting a trampoline for your kids for Christmas don't buy from anyone else, these guys prices are excellent for the quality of the product you get and service is fantastic. This means it will last longer and your kids will have endless fun with it!2 comments
OZ T.Oz Trampolines
Thank you Shaun for such a positive review. We are pleased to hear it is still going well and also being used by the family. Happy bouncing.
You're very welcome.
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AimsArmidale
- Oz Trampolines
- Verified customer
Daughter uses her trampoline EVERYDAY!!!!
The trampoline is fantastic, My daughter and her friends love the fact that there is so much room for them to jump and dance!
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BradMelbourne
Great Trampolines
This is my kids second trampoline.
The first one was one bought of Ebay that never lasted more than two years and cost a similar price.
The one from Oz trampolines is now two years old and is in as new condition as the day it was purchased.
Well made and good quality materials used that suit the environment it is in.
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EllAdelaide
The only place for trampoline spare parts!
Replacement pads a couple of years ago and replacement safety netting recently. Quality spare parts, efficient and professional service, packaging and delivery = extremely satisfied eleven grandchildren! Trampolining never gets old!
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Best thing I ever bought for my kids
Our Oz trampoline is the best thing I ever bought my kids, we have had it for 4 years and they still love it. Other than changing the protective pads once and net it’s still perfect even the springs and mat are still in great condition rain hail or shine it’s the perfect way for the kids to have fun and get some exercise.
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CoCoAdelaide
- Oz Trampolines
- Verified customer
Best Christmas Gift
We have purchased from Oz Trampolines for years now and have never had any issues. Richard and his staff offer exceptional customer service even when we needed to get a replacement in our warranty period. The quality of the trampolines is outstanding. They look fantastic, have been so safe for our girls and visitors and one of the best gifts we have ever purchased. We have referred Oz trampolines to so many and will continue to do so.
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Kids love it!!
Christmas present last year and it has not disappointed at all!! Safe for the kids, easy to set up, and has not shown any wear!
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SmanorSydney
Best Xmas present!
I have bought two trampolines for my girls and both from Trampoline Oz. It’s the best Xmas present to get kids, they use it all the time, entertain themselves with minimum supervision and never tire out of it. We bought a tent for both, so that there is sun shade and fall protection. It also works as a cubby house.
I always buy from trampoline oz because of great service, quick delivery and range of products. This year i’ll put speakers and sprinkler system for the hot days. Really best Xmas ever!
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Questions & Answers
Marylaasked
Can you tell me the difference between your mats and say the Jumpstar or Kahunas brands? Reason is the last brand we bought lasted half the time of the original unit. The actual fabric were the triangle pieces go through have been tearing and springs go flying around the yard. Am looking at another replacement mat and springs.
1 answer
OZ T.Oz Trampolines
Buying parts for your trampoline can be a frustrating process so we have put together this guide to help you when looking to purchase a trampoline mat.
Firstly do you know who you purchased the trampoline from?
If you know the brand of the trampoline e.g. Oz Trampolines or Action it is always best when buying a trampoline mat to go back to the original company. The mat needs to fit correctly to ensure you get the right bounce on the trampoline. Trampolines sizes do vary from one company to another as a 14ft trampoline frame will not be 14ft exactly.
Step 1
Measure the frame of your trampoline from one side, through the middle to the other side.
If you measured in cms convert it to feet. If the mat is not on the trampoline the frame may measure larger than when it is on. Trampoline mats are sold by the frame size not the mat size so if you have a 14ft trampoline frame you need a 14ft trampoline mat.
Step 2
Count how many springs your frame takes.
Spring Length: Where difficulty can occur is with the spring length. Different companies use different spring lengths, add this to the fact that each company's frame sizes are not all the same. As the mat needs to be tight so it creates a bounce even out by 2cms can create issues.
How to measure your trampoline for a new Mat.
1. Measure from the outside frame to the outside frame.
2. Count up the number of Springs the frame uses.
Take measurement from the outer edge of the frame.
Now you have this information you can look at our chart below to see where these mats can be purchased.
Please note - If you can't remember who you purchased the trampoline from or the company no longer sells the part we cannot 100% guarantee that the mat will fit.
This guide is meant to help take the hassle out of finding a mat but we cannot be held responsible if the mat you purchase doesn't fit correctly. We also recommend you look at each company's returns policies before purchasing any trampoline part.
With trampoline mats it can be a case of needing to try the mat on your trampoline before you will know if it works due to the need of a perfect fit.
Trampoline Frame Size Spring Count Supplier
4.5ft 30 (08) 9358 5660
6ft 36 Oz Trampolines
6ft 42 (08) 9358 5660
8ft 48 Oz Trampolines
9ft 48 (08) 9358 5660
9ft 54 (08) 9358 5660
10ft 54 (08) 9358 5660
10ft 60 Oz Trampolines
10ft 64 Oz Trampolines
12ft 72 Oz Trampolines
12ft 80 Oz Trampolines
12ft 84 (08) 9358 5660
13ft 72 Oz Trampolines
14ft 72 (08) 9358 5660
14ft 80 1300 558 576
14ft 84 (03) 5292 1100
14ft 88 (08) 9358 5660
14ft 96 Oz Trampolines
15ft 96 (03) 5292 1100
15ft 108 1300 456 283
16ft 108 Oz Trampolines
16ft 120 Oz Trampolines
King Regards
Craig
Oz Trampolines
1300 393 004
Shannon Gasked
Is there a weight restriction on your 3 ring ladder?
1 answer
OZ T.Oz Trampolines
The 3 step ladder is suitable for trampoline frames more than 76cm high. Suitable for all trampolines. No weight restrictions on step ladder
https://www.oztrampolines.com.au/parts/3-step-trampoline-ladder
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OZ T.Oz Trampolines
Hi Natalie thank you so much for taking the time to write this review, We are glad we could help you out on this occasion and hope that your daughter continues to enjoy her trampoline.