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Ozzy Tyres NSW, Hoxton Park
Reviewer Photos & Videos
Lance LazarevicSydney, NSW
- NSW, Hoxton Park
- Verified customer
Outstanding Service
After doing a bit of online research, I decided Ozzy Tyres was the way to go. The store was easy to find. The team (Wazza) assisted me in all my enquires and provided some professional advice. Awesome job guys keep the good work up.
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RaySydney Surrounds, NSW
- NSW, Hoxton Park
- Verified customer
Excellent Service
I went to Hoxton park store last Saturday to have 5 rims fitted to my car and I cannot speak highly enough about their service any questions I had they were very helpful with their answers the staff there were excellent and when someone ask me about getting wheels or tyres I would certainly recommend Ozzy tyres
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- NSW, Hoxton Park
- Verified customer
Good product
Service was good,happy with the shaz rims and tyres all good but I ask when the photo gonna be loaded?they will be up by and of week but nothing, my car not good enough for you page.
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Thomas K.Sydney, NSW
- NSW, Hoxton Park
- Verified customer
Sorted me out!
Initially my run in with Ozzy had me second guessing, but the management at Hoxton was fantastic, helpful, and quick to respond to my needs. Huss in particular was easy to deal and a man of his word. I recommend the Hoxton team for your wheels. Cheers boys Tom
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Michelle S.Sydney, NSW
- 3 reviews
- NSW, Hoxton Park
- Verified customer
Awesome guys down at hoxton Park
Highly recommended Hussain and team are exceptional and will tell all my friends to see them had got the wrong rims no hesitation in swapping for the correct ones customer service is exceptional
1 comment
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Dez VongSydney, NSW
- NSW, Hoxton Park
- Verified customer
Very happy customer
Great customer service, the team is very helpful and they don't rush you to make your decision. The shop is neat and has a large supply of products to choose from to cater to everyones unique style. You won't be disappointed.
1 comment
Hussein C.Ozzy Tyres
nice !!
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JoshSydney, NSW
- NSW, Hoxton Park
- Verified customer
Ozzy tyres
Good products and really good service from the boys cheers thank you all would highly recommend ozzytyres for your car will defiantly come back and buy off you guys again.
1 comment
Hussein C.Ozzy Tyres
thanks
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- NSW, Hoxton Park
- Verified customer
Hassla Jacques on my GTi
Had the boys at Ozzy Tyres hook me up with a new set of Hussla Jacques on my white VW GTi Mk7
Really completed the Euro sports look.
Black on White with the the red accents and their new red center caps are spot on.
Fitment is perfect on my car.
Props to the guys for these new additions to their range.
Couldn't be happier.
1 comment
Hussein C.Ozzy Tyres
wow looks awesome
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4.5(340)DougCentral West, NSW
- 3 reviews
- NSW, Hoxton Park
- Verified customer
Couldnt supply tyres apparently due to no stock. Tyres are listed on their site at a higher price.
I ordered and paid for 4 tyres listed as "in stock". Two days later I receive a call saying they are out of stock but for additional $ amount a different tyre could be supplied. I declined and asked for a refund. Two days later still no refund and no contact by Customer Service regarding the refund.
The tyres they said are "out of stock" are now listed on the site as "in stock" but at a higher price. It may have been just a simple mistake by them or it could be common practice to cancel orders for items listed at a good price and ask for an ad...Read more
ditional amount once payment has been received? Either way I am left waiting for a refund and wont have new tyres for my family car this week. I sent Customer Service an email today (Sunday) and expect a reply tomorrow with the refund. If not received I will have to chase them via phone calls and additional emails. If it takes less than 24 hours to receive payment I expect a refund to be conducted in the same time frame. Not a happy customer.4 comments
I initiated a refund through PayPal and phoned OzzyTyres this morning because I had not received any correspondence from them regarding the credit. The amount was then refunded via PayPal.
Hussein C.Ozzy Tyres
Hi Doug,
We had a big sale and unfortunately some products sell out. Our stock is updated online the next day. We notified you and informed you. I am sorry that you missed out. The refund process was put to place and was refunded through Pay Pal.
I'm sure your aware of "Bait Advertising" and know its illegal in Australia.
Just to clarify, I only received two calls from you, first to sell me dearer tyres and second to ask me to delete this rev... Read more
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DaveCentral, SA
- NSW, Hoxton Park
- Verified customer
Awesome service
I highly recommend dealing with ozzy tyres, when I contacted the store Wazza was very knowledgeable and a pleasure to deal with! I'm extremely happy with the service I received!
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- NSW, Hoxton Park
- Verified customer
Perfect
Easy to find, can’t miss the building. Had exactly what I was after plus heaps to choose from.
Service couldn’t have been better, super quick.
Will definitely be back and highly recommend.
1 comment
Hussein C.Ozzy Tyres
Julia, it is our pleasure ! Thanks
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AliSydney, NSW
- NSW, Hoxton Park
- Verified customer
Ozzytyres
Thanks ozzytyres for agreeing to give my refund I really appreciate it I wait for my refund from you guys Hussein thanks again appreciate it. No hard feelings for ozzytyres
1 comment
Hussein C.Ozzy Tyres
Thanks Ali, 5 stars would be better...
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VraptorAU
Amazing service and even better deal
From the moment you walk in to the moment you leave you are made to feel so welcome and at home. I rang up a different tyre place in Silverwater Sydney that does Wheel & Tyre package deals too about a week ago but the staff was short fused, "knew better", and wasn't willing to accommodate my needs but then I found Ozzy Tyre online. Not only did they give me the perfect product and tended to my every need but they also did it at a price that can't be beaten. They even threw in free lock nuts and a free tv that was only available when you go thro...Read more
ugh the online process. They kept me up to date every step of the way and with free ice cold bottled water or some red bull while you wait, time flied and was worth every second I had to wait. Big shout out to a awesome group of guys!!!! Thanks again!!2 comments
Hussein C.Ozzy Tyres
good we delivered on your expectations
Hussein C.Ozzy Tyres
great to hear!
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MasoKeiraville
- NSW, Hoxton Park
- Verified customer
Perfect wheel for a Japan inspired Mazda 2
This is the 3rd time I’ve bought wheels and tyres from Ozzy, I keep coming back because the prices are exceptional, the wheels are the highest quality and the service is quick and quality. I was after a wide fit Japanese style wheel for a new Mazda 2. It’s been fitted with coilovers and just needed something wide to give it an aggressive stance. After a detailed and helpful phone conversation with Wazza I was locked in to some 17 x 8” Avid 1 AV-56 wheels in bronze stretched with 205 Kumho tyres for $1650! The guys fit me in the next day and now the Mazda 2 is mean. I couldn’t be happier with the look and feel of these new wheels and tyres they give the 2 a perfect amount of Japanese nostalgia. Thanks for the help lads!
2 comments
Hussein C.Ozzy Tyres
great to hear
Hussein C.Ozzy Tyres
We are happy for you !! enjoy
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S.TSydney, NSW
- NSW, Hoxton Park
- Verified customer
Unprofessional and unreliable
These guys have basically demanded and taken my deposit for a set of wheels I was after which they confirmed with me that they had stock and everything is good to go right before coming in for fitment. After coming to their store, they make me wait 1hour before telling me that they don’t have stock. I was fed with the most ridiculous lies and promises that weren’t met after a deposit was already taken. It took numerous follow ups (calls and emails) as well as the need to get fair trading NSW involved before my refund was processed. Their refund...Read more
process is total nonsense and just a way for them to steal your money for as long as they can. If you don’t follow up on your refunds, you won’t be getting anything returned. Took them over 2 months to give me my money back when it was their stuff up to begin with. Until this day, no acknowledgement of their mistake or apologies were given. Did not think a company this bad could exist. To sum up my experience, I can say that the staff (at least the ones I’ve dealt with at Hoxton Park) are INCOMPETENT, UNTRUSTWORTHY, UNPROFESSIONAL, and definitely UNRELIABLE. You will be fed with lies/nonsense stories, and have your time wasted by them. All they actually care about is landing your deposit, and then covering their own stuff ups with more of their nonsense. Out of my 2 visits to this store, I witnessed almost the exact same issue that 2 other customers had to go through. An ex supplier of Ozzytyres also telling me their experience with this bad company. Some of the other poor reviews seem to be 100% accurate - seems like Ozzytyres does not care about customer service. My advice: DO NOT PLACE A DEPOSIT or any kind of payment until they physically have what you are requesting for and that you could see for yourself. Ask them exactly what their refund process is and when will you be entitled a refund. Have written communication that can be traced back to them to cover yourself.2 comments
Hussein C.Ozzy Tyres
what is your order number so i can look this up and contact you for a resolution and compensation. I cannot seem to find it...
Thanks for noticing after 7-8 months, seems like you couldn't find it just like how you couldn't find my refund request and other orders from those who posted a negative review. I am glad that our dea... Read more
l didn't go through because the specs you (hussein) personally recommended and had assured me that it would be a good fitment wouldn't have been after all. Would have been too late for me if the wheels were supplied & fitted that day. The resolution was me getting a refund after countless and exhausting attempts of following up on my refund request and dealing with these excuses to delay the payment processing. There's no need for compensation as I personally didn't suffer from any loss of money at the end, although I did have my time wasted which can't be given back. The only thing I can ask for is for you to understand what real customer service is for the sake of other customers or give your job to someone else who does (there's no faith in a business if management/boss is the reason why these issues aren't getting resolved and potentially the cause of it). There was a time where I thought you guys were committing some kind of fraud because speaking to you personally as the boss of ozzy tyres, didn't get me far. Luckily things didn't escalate any further. Not sure if this attempt of yours to resolve my complaint after 7-8 months is legitimate as other reviewers are saying that you've been threatening them with legal actions if the review is not removed, but if you are legitimate, I appreciate the effort.Similar opinion? Write a review on ieatwords.com.au!
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Amrinder singh
- 2 reviews
- 1 like
- NSW, Hoxton Park
- Verified customer
Ripped off customer
I am changing my review to 1 star from 5 as i just realised i was ripped off. I did not bother to check the tyres when i got them. I was told the monsta tyres i got for my ute are all terrain but a friend of mine recently told me they are not and i can now confirm they are not all terrain. But i paid for the all terrain tyres. I do not recommend anyone to go to ozzy tyres. Save your money and avoid going to them.
Super flop ozzy tyres
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- NSW, Hoxton Park
- Verified customer
Great Wheels
Found Ozzy Tyres on line. Went to store to check range. First choice no longer available so chose White GT with machine lip. Went back to Hoxton Park. Service great and wheels arranged for delivery. Only issue which prevented a 5 star rating was the wheel nuts supplied were wrong thread size unknown to me and When I put the first nut on whith rattle gun it damaged stud thread. Contacted shop and new nuts sent out express delivery. Same issue again wrong nuts supplied so had to drive to Shop and get correct ones. 2 days of mucking around, drive 100km and repair damaged stud. However the service was good and wheels are great.
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- NSW, Hoxton Park
- Verified customer
1 Star is too generous
I have never encountered such an incompetent, mismanaged, and simply disgraceful company. They are nothing more than con-artists. Their customer service is non-existent, and put simple i wouldn't recommend them to my worst enemy. Their refusal to communicate or accept blame for any issues resulted in me being forced to go to NSW Fair Trading, and only then did they finally attempt to resolve a situation, which to this day may still not be solved. I will include my full story below for those interested but whatever you do AVOID THIS COMPANY AT A...Read more
LL COSTS. I initially went to their Hoxton Park store hoping to get a wheel and tyre package. I asked for a particular set of wheels in size 18x8, and was told the only size they had was 18x8.75. Weeks later i discovered that 18x8.75 was an illegal wheel size for my car, but when I called Ozzy to ask why their staff had recommended an illegal wheel which they then fit on my car they refused to even acknowledge any wrongdoing. I accepted that I should have been more aware of these laws but this was only the first instance of what turned into a 2 year battle with numerous problems that resulted in Fair Trading NSW getting involved. Within a month of the wheels being put on, and after the original argument around the legality of the wheels, one of the wheels began to go flat. I couldn't notice any actual defects with the wheel but after numerous times putting air in it only for it to go flat in a matter of days i decided to take the car back to the Hoxton Park store (a 45 minute drive each way) to see if they could do anything. I was told there was nothing wrong with the wheel and that there was no reason for it to be going flat, however the problem persisted, after 2 more visits to the Hoxton Park store (both times being told there was no problem with the wheel) I asked for a refund or replacement, and this finally triggered a response as they agreed to take a more detailed look at the wheel. 2 days later i returned and they gave me the same wheel back and said it was fixed, yet surprisingly couldn't tell me what the actual problem was. Whatever they did seemed to work, as the wheel stopped going flat. At this point I had hoped my experiences with Ozzy had concluded, however unfortunately the worst hadn't even started. When the wheels were put on, the tyres they put on were size 215/25, well below any recommended size for 18x8.75 (an issue that again i accept i should've been more aware of at the time, but speaks to Ozzy's disregard for safety and quality, and a complete lack of duty of care) and as a result the wheels were overly exposed resulting in regular scratching and damage. Over time this eventually resulted in one of the rims cracking. I called Ozzy to order a replacement wheel, and gave the salesman on the phone my original invoice number ( to which he made a comment that he was surprised those wheels had been put on my car given the illegal size and ridiculously undersized tyres) and he organised a replacement wheel. For some reason they refused to ship the wheel to my address, and said i had to pick it up from the Hoxton Park store (again, a 45 minute drive each way). When i arrived at the Hoxton Park store on the agreed upon the date, the wheel was not there. After a few phone calls the employee at the store told me it was on its way and should arrive shortly. It arrived over an hour later. I then paid an additional amount to have the tyre stripped from the cracked rim and re-fitted on the new wheel, and then placed on my car. This was done and i left the store.2 comments
Hussein C.Ozzy Tyres
Jake, I thought this issue was resolved. You said you wanted the pcd holes redone as you were told they are unsafe. I told you that we cannot do anything about the offset and you said that was fine. P... Read more
lease do not go out of your way to defame the business and give only half the story. we have gone well beyond to keep you happy. I gave you my mobile number and said you can call at anytime if there is anything you wanted to talk about. It is obvious that you are getting misleading information from somebody. Once again please call so we can try and help you but you need to keep your share of the deal. I have messaged you today and hope you can call back and also remove this misleading review.I will not be removing the review, and i stand by every statement made in it. The pcd holes were re-done but this review speaks to my entire experience with your company, starting with illegal wheels ... Read more
being put on my car, and the horrible customer service I have received in the 2 years since my original purchase. I hope this review warns others about dealing with Ozzy Tyres. I have no intention of calling to discuss this as the only way I will be going back to your store would be to get a full refund on my purchases.Similar opinion? Write a review on ieatwords.com.au!
RobLiverpool
- NSW, Hoxton Park
- Verified customer
Excellent service
Went in to the store to purchase 4 new tyres, two different sizes, Waza helped me to choose the tyres and assured me of the figment etc. this is the second time I have been back to Ozzytyres at Horton Park and Waza has always been very helpful and friendly. Would highly recommend Ozzy to anyone looking for tyres and or rims!
1 comment
Hussein C.Ozzy Tyres
Rob, Great that the Hoxton Park store helped you out. We have been there for over 20 years and thrive on great customer experiences like yours. See you soon.
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- NSW, Hoxton Park
- Verified customer
Great service
I bought 2 new tyres and got a wheel alignment done and I could not be happier with the service ozzy tyres provided, I would highly recommend them.
1 comment
Hussein C.Ozzy Tyres
It's great to hear that we were able to provide you with a great service. We hope you're loving your new tyres and hope to see you again soon. Take care Brad!
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Hussein C.Ozzy Tyres
Thanks Michelle. Its a pleasure to help and keep you and the family happy...