Just switched to Pacific Hydro. Seamless and fast sign up. Clarity on good rates. Pleasant call centre staff.
So much better than previous retailer who billed me incorrectly for almost 2 years. Always check your NMI and Actual Meter numbers are actually correct.

I have called this company 3 times only to be told all our operators are busy on other calls. So I contacted there customer service and the guy (Neil) was very hepfull he said he would get someone to call me back from sales. Quess what . It never happened

I rang this company and yes, they do supply Shepparton area. The staff member was helpful and answered all questions. She did say signing a contract means your charges are locked in for the term of the contract and won't incur rate hikes. I am still comparing usage and supply rates before signing up

I switched my electricity to Pacific Hydro 3 months ago. The set up and customer service were great and the billing (via email) is easy to understand. The key component is the simple pricing structure that is 20% cheaper (including competitor pay on time discounts) than the nearest rival. As I said, just do it...

Poor communication and full of lies.
Told me they would get back in 24 hrs.
I called them 3 times the following week only to be told an email had been sent, nothing was sent as I checked junk as well.
Avoid

Very easy to work with, cheap prices and an easy pricing structure. Pacific Hydro is a no frills electricity company that simply provides energy without all the advertising and cost. What else do you want?

called three days in a row to sign up with pacific hydro.
each time told all sales team was on the phone and i would get a call back within the hour.
left my details.
no call back that day. call again next day. told the exact same thing as though it was scripted.
didnt want to deal with this terrible service for the period of a power contract so went with a different company.
may be the cheapest, if you can actually sign up!

Contacted Pacific Hydro via phone and email on a few occasions over past week and always questions were answered clearly and without sales pitch. Transfer process was by phone and email to sign documents. It was handled promptly and saving on energy bills as a result of cheaper rates. No discount but none needed when rates are lower than others inflated prices before discount. Not the biggest but customer service and pricing is fantastic.

We just moved to a building with a stupid "embedded network" and had to say goodbye to Pacific Hydro after 2.5 years :( Quite the bummer. Not only has Pacific Hydro offered the best rates (other companies tried to get me to do the switch and not a single one could match Pacific Hydro's rates) but they also had superb customer service. When they accidentally turned out power off (misunderstanding when we were moving), they managed to immediately jump on it and did in fact get the power going again well before midnight. Gonna miss Pacific Hydro (I'm sure). Not looking forward to getting our first bill at our new residence. Definitely worth switching from whoever your current electricity provider is!

I recently stumbled across Pacific Hydro whilst looking for an energy supply alternative. I'm fed up with the exorbitant cost of living. I compared rates on the Victorian Government comparison website and it showed up with Pacific Hydro as the best option for me. They charge no connection or disconnection fees, and their rates are almost exactly half that I was paying. My first bill was $60 for 18 days, compared to the $130-380 I've been charged for a month by Click and Simply Energy. Thank you, Pacific Hydro for also being a clean energy solution provider!