They sent me a faulty ready built computer, when i took time out of my day to physically drive there, they made me wait so they could repair it. When the shop closed they told me they hadn't even started looking at it. I wasted hours when they could of just said they were not going to look at it that day. Instead of replacing a broken computer which was broken when they sent it, they are "repairing" it instead of honouring an agreed deal of payment for a working computer. They still have not fixed it and i am still down my $1500 and a computer. They are not refunding it either. Worst freaking place ever. Do not ever buy from them

Returned a computer under warranty. It sat around the warehouse for 3 weeks and didn't move. I rang up about it and they couldn't find it and I had to describe what I posted it in. They then told me it would go to the manufacturer. When arrived back I was informed it would be posted back to me in 1-3 business days. It wasnt and I had to ring them again. Then proceeded to tell me it would leave that day (would have sat around longer had i not rung. Asked if they would post it express back to me, due to major inconvenience and poor service I had recieved, told me they wouldnt. 2-3 months to have a computer repaired is REDICULOUS!!!
Go elsewhere!!

Just thought I'd post some feedback regarding your excellent and swift service! Website was very user-friendly - easy to navigate. The quality of the parts I bought were as authentic as they can get. I bought parts for a new computer and I couldn't be happier! I've been a PCCG client for sometime now and I've never, ever been disappointed. Thank you again for your amazing and ongoing client service. I'm sure I'll make yet another cheeky purchase sooner or later! :)

These guys are next level and Australia’s best computer sales store. They go above and beyond with safety packaging Incase a delivery driver yeets your package. Would recommend anyone who wants to build or buy a pre built.

I purchased a system in which the week after I had paid, PCG doubled the hard drive size - for the same money. I contacted them to see if i could get a deal on upgrading the hard drive given i had purchased the very system that now boasted 2TB vs the 1TB I had received - they had ZERO interest in helping me - Zero! They literally could not have cared less.

Never pay them express post, my order was very late on delivery, laptop was faulty (It happens) returned it along with other faulty components and waited forever for for a refund...
Terrible attitude from customer service, poor following up skills...
Never again will I deal with these chumps, it's been over 2 months now since they got my money, still have not had a working purchase or a refund....
Was told they will refund my laptop, cooler and mouse pad but not the mouse as it wasn't a "bundle"
What a bunch of w#*kers..
Not once did they even try to smooth things over or understand my frustration...

Firstly i want to thank PC Case Gear on an incredible build.. I went with a Cooler Master H500M case with an AIO cooler and the best components my budget could afford,, thanks the the great prices I think ive ended up with an awesome gaming PC. The build it self is impeccable and I cannot fault it. After having researched every part of the build I almost became one of "those" guys by trying to change the PCU after id placed the order, but with some reassurance from the guys that Id made the right choice to start with my mind was at ease.. The build was quick and the postage was even quicker!! (packaging was a sight to behold,, i was very impressed) So YES I can highly recommend PC Case Gear.

PC Case Gear has been my retailer of choice for both complete builds and parts. Recently I ordered a whole new machine and several additional parts. PC Case Gear representatives were quick to respond to all of my questions and worked as fast as possible to build, pack and ship the requested items in an incredibly timely manner. (Order received Monday morning, products received Thursday.)

I wish I had a sixth star to provide to PC Case Gear, as I'll be ordering parts from them for the foreseeable future.

The speaker jack on my iMac stopped working. Not an easy this to fix. Called PC Case Gear to discuss and was recommended a USB Sound card at very low cost. Order on a Friday afternoon, delivered Monday 9:15am and working by 9:20am.
Happy first time customer - Cheers Brian

I recently purchased a new custom PC for my partner, and have previously purchased parts from them for upgrades and a complete build. The online shopping experience is seamless. I got immediate response from the sales team re my questions about availability and delivery timeframes. New box arrived well withing the expected timeframe and had been assembled and setup beautifully.

Amazing service, their website is easy to use created a custom order they assemble it and test it for you.My pc arrived quick. I love this pc thank you pccasegear.

Tried to put a 2.4k order in with PCCG after hearing heaps of great things from friends who had ordered with them. Spent the weekend sorting out my build and what not and ordered on Saturday. Monday my payment was declined through their fraud protection agency, within 2 hours I'd tried to rearrange the payment with them with Paypal but they wouldn't honor the pricing of the original order as their prices had gone up. I feel as if this was just an easy way to try to get more money out of me as a consumer. Whilst I understand that even if it was all good on their end, honoring the original payment would have gone a long way to keeping me as a return customer for my next build.

PC Case Gear is a fantastic online shop with great customer service.

I've spent well over $3000 with them and do not regret a cent. Returned a faulty item no problem.