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Pennytel Questions & Answers (page 2 of 3)
43 questions from our users
Jenetteasked
Do you sell mobile phones? If so can existing pennytel sim go straight in to phone? And if you do sell them can they be paid off as part of existing plan? Thanks. Jenette
1 answer
Ella M.Pennytel
Hi Jenette,
Great question and yes we do sell mobile phones, here is the link to our page https://pennytel.com.au/phones. You can purchase the phone outright along with one of our great value plans on a month to month no contract plan. If you have any further questions, please feel free to call through to our friendly team on 1300 232 888.
Kind Regards,
The Pennytel Team
Andrew-Jan Robinsonasked
can pennytel users use telstra air
1 answer
I think you should ask Pennytel.
Pennytel is a Telstra retailer and uses all of Telstra's wholesale product range but I cannot say for sure that it allows use of Telstra Air wifi.
Lindsay B.asked
Can I transfer my existing names and numbers over to a new phone or
do I have to start all over again. thanks Lindsay.
Ben F.asked
My daughter has a prepaid Telstra phone (Nokia 2.1). Can we change sim card to pennytel as it's telstra, or are we locked exclusively to Telstra?
2 answers
Hi Ben, I had a prepaid with Telstra and changed to Pennytel, keeping the same number, so I believe you should be able to. Best decision I ever made, saving me heaps.
Thanks Graeme, it sure will save alot. Glad I can do it. Cheers.
andyasked
can i phone australia from england using pennytel and are their extra charges?
No answers
Graeme Bullasked
On the $10.99 monthly contract can you do premium mms eg: 55c competition numbers
No answers
Eckartasked
will I be advised when I;v used the data before Im charged for the next gig
1 answer
Yes, you can manage all this from your pennytel account, there is no automatic top-up, you get to choose what you want to do,
millos65asked
How do you pay the bill
Heater Rasked
how to turn off voicemail
No answers
Tony Rasked
Hi - if we bring both my wife's and my mobile over from Telstra, can we have a shared data plan? We're thinking of one of the 1GB plans and one of the 10GB plans between us ... Tony
John WBasked
I note that Pennytel use the Telstra Voicemail. Telstra charge for that but also provide a free alternative that sends a text message of a short voice message if left by caller, or if no message just advice of missed call and no message.
Do Pennytel do the same? If so what is your charge for the Voicemail?
John WB.
No answers
Ron Wolfasked
My mobile is with Virgin. How do I cancel and change over to Pennytel
No answers
Dazasked
Does the Pennytel plans include a voicemail service? There is no mention on the website including costs?
kevin d.asked
I would like to know if my ZTE ZIP BLADE 110 is a compatible set to use with a Penntytel plan. KD.
No answers
Anthony W.asked
which carrier is used
Rob Bartonasked
Land line costs?
Razzasked
Does the Pennytel network use exactly the same as Telstra? My aging Dad lives in the bush, and needs the Telstra network to get calls.
I have heard that some telcos on Telstra's network don't get full coverage.
Thanks.
1 answer
Ella M.Pennytel
Hi Razz,
Great Question!
Pennytel uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
Telstra does provide more coverage in some areas so if you have tried other providers on the Telstra Network and they have not worked for you, then you may experience the same issues with us.
We’d recommend using the coverage checker on our website to see what we are able to provide for you. We have provided the link for this below.
https://pennytel.com.au/coverage#coverage
Kind Regards
The Pennytel Team
Noeleneasked
Can you use the Pennytel sim card in a mobile broadband device so you can just make use of the data?
4 answers
Its the same as any other SIM card - i.e. it has a data allowance for the level of data you choose to pay for. But you could always ask Pennytel
Ella M.Pennytel
Hi Noelene, Are you still waiting for an answer? You certainly can use the Pennytel sim card in a mobile broadband device so you can just make use of the data. If you have any follow up questions please don't hesitate to ask or call us on 1300 232 888. Thanks, The Pennytel team.
Yes I am still waiting for an answer and the one you have just given is pretty exciting! However now I have the sim card it doesn't work with my unlocked device. Customer service at Pennytel did the best they could, but no resolution to the problem. Will try now to find a little unlocked phone which can do WiFi hotspot and see if I can make use of the data.
Vaughanasked
Can I access telstra air as a pennytel customer?
1 answer
Ella M.Pennytel
Hi Vaughan,
Thanks again for your query, I've had a look at the Telstra Air FAQs and I wouldn't say it was possible as they mention you require a Telstra ID, I'll pass the feedback onto our development teams though.
Kind Regards,
The Pennytel team.
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