Pennytel Questions & Answers (page 3 of 3)

Hi, looks like the company is going trouble days, if I was you I would think of somtime other than pennytel.

Hi, I have been with pennytel for several years and I top it up via auto pay thru my credit card. This year I have a problem with pennytel due to incorrect billing but it has been resolved now and many thanks to the TIO . I agreed with Matthew . I am concern with pennytel business operation. If you are still want to do business with pennytel, try paying pennytel via Bpay . If you are paying via bank transfer and pennytel does not credit your account, where does your money gone ?

Hi, i just just did a top up through my debit card as usual no problem it took about ten seconds.which I have been doing for a few years now . What I am concerned is they advertise about ADSL and when you click on it all you get is server not found .I hope they get things in order. otherwise might be looking at another provider
John

No, you can't get a hard copy. Monthly accounts are online in pdf form so you can print them out if necessary. Payment is by credit card, BPay or EFT (direct deposit via online banking).

From my observation, Pennytel are pretty good at resolving problems. Of course, if no resolution is forthcoming, you can always get the TIO to help you.
I have no experience with Pennytel as an ISP, only as a VoIP customer, but I know they are a low-cost ISP, which means you won't get full speed internet all the time as you would get with a premium ISP such as Internode. There will be periods of congestion on their network. As long as you understand that, go ahead.