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Reviewer Photos & Videos
Linda SawyerHunter Region, NSW
Service with AAAAA Plus
Have now been with Pennytel for 4mths & I do not have 1 regret or complaint, no dropouts, data speeds are excellent! Was with Optus for at least 8 yrs & Pennytel's coverage & speeds are every bit as good, plus 5 times(!) the data allowance for $20 less per mth. & they send you a "thank you" email for paying your bill! One happy little vegemite here!!
1 comment
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jrc1937Mid North Coast, NSW
Value for money, good service.
Coverage is adequate, data download speeds are sufficient. The best thing about Pennytel is that when you call then you get to speak with a real person who speaks Australian.
1 comment
Ella M.Pennytel
Hi Jrc1937,
We believe that speaking to a real person is important, so we are so glad to hear that you appreciate this. ... Read more
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MauMid North Coast, NSW
- 2 reviews
Great. No problems with reception and more economical service.
Very reliable service. Data download speed is fine. No issues - getting same service as the 'big' boys.
Was easy to switch carriers. My mobile cost has reduced over 60%
Can recommend Pennytel.
1 comment
Ella M.Pennytel
Hi Mau,
Thank you so much for taking the time to leave such a wonderful review. ... Read more
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mahonIllawarra, NSW
The best I’ve had in all the years with a mobile
This network is very reliable, coverage everywhere I went with telsta this covers the same never had a problem with dropouts and the download speed stays the same and would recommend Pennytel to anyone
1 comment
Ella M.Pennytel
Hi Mahon,
Thank you so much for taking the time to leave a review and reviewing us to others. ... Read more
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Lynnette A.Sydney, NSW
pretty good,
very happy with the service so far. I only ever get one bar for network coverage and it does not work on trains. It never drops out, except on the train. Very happy with the price
1 comment
Ella M.Pennytel
Hi Lynnette,
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I have been able to use the service in several places, as I am only a low user I find it suits my needs.
I have had coverage where needed and no drop outs, I travel quite a bit and need to keep in contact with my family. The cheaper rate than other providers is wonderful.
1 comment
Ella M.Pennytel
Hi Leila,
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DAQCanberra 2600, ACT
- 2 reviews
A complete opposite to Telstra
The phone is only a secondary one and not often used but never had a problem with coverage. Telstra's minimum monthly plan was $44 for this phone. Must want to get rid of customers.
The service is really good and as others have said the staff are very friendly and helpful. The staff at the Telstra Business Centre are good but the rest are hopeless. Any issues or problems are ignored or you get the run around before being ignored. Will consider swapping my other devices to Pennytel when my current Telstra plans are up.
1 comment
Ella M.Pennytel
Hi DAQ,
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GREAT
Myself being a new customer of 4 month I have had great service,Pennytel keeps me up to date on everything, reliable and friendly staff, I have had no problems with network dropouts, and I would recommended Pennytel to anyone.
1 comment
Ella M.Pennytel
Hi John,
Thanks for choosing Pennytel! ... Read more
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KeithSydney, NSW
- 10 reviews
Great value service
I signed up to pennytel for my wife to use as she’s a ‘low’ user and this service looked like good value. It is! Perfect for her at a very good price and coverage is also very good for where we travel.
1 comment
Ella M.Pennytel
Hi Keith,
Thanks so much for taking the time to leave such a wonderful review. ... Read more
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Scott D.North-East, TAS
Great service
Swapped from Telstra due high cost, Pennytel has offered Great service, very reliable, friendly staff. So far the service hasn’t had any drop outs. Billing is easy to manage, with a good app
1 comment
Ella M.Pennytel
Hi Scott,
You’ve made our day! ... Read more
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Graeme FSouth East Queensland, QLD
- 2 reviews
great product
I was looking for a small non contract phone service as I do not use a lot of data. This company have achieved this in spades it works in most places even in the country. Just a good company to deal with
1 comment
Ella M.Pennytel
Hi Graeme,
What a lovely review! ... Read more
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Good network connection now
I was very happy with Pennytel’s customer service for my initial connection and later follow up. I am receiving better network coverage than my previous provider. I have recommended Pennytel to friends and family.
1 comment
Ella M.Pennytel
Hi,
Thank you so much for your review and recommendation. ... Read more
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Frederick SewellIllawarra, NSW
- 2 reviews
Great service
I have no complaints at all regarding my service. Since changing from Telstra I have been extremely pleased with Pennytel. No fuss just great service and no hassle. Reliable no dropouts and download speeds reasonable.
1 comment
Ella M.Pennytel
Hi Frederick,
It is so great to hear that you have had a positive customer experience! ... Read more
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Moved from major telco, haven't looked back
In a major overhaul of my finances, I looked at ways of saving on my mobile bills. I own my handset so just needed my calls included and enough data to not stress about running out. I took up the 4GB plan and after three months changed to the 2GB. I love the fact I can 'duck and weave' easily between plans and the fact there are no lock-in contracts. I haven't had to call Pennytel, so can't comment on their customer service. The app is great. So far so good! Recommended.
1 comment
Ella M.Pennytel
Hi!
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tontonSouth East Queensland, QLD
Excellent. simple and very cost effective
I am very happy with Pennytel and have experienced no issues since I signed up with them in 2022.
The service is reliable. The download speed is excellent for my needs.
1 comment
Ella M.Pennytel
Hi Tonton,
Great to hear! ... Read more
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RobSouth-Eastern Region, NSW
- 2 reviews
Great service
Since changing to Pennytel have found them to be a very reliable service. Communication is excellent. Have had no problems to date. Very happy and would not hesitate to recommend them to everyone I know.
1 comment
Ella M.Pennytel
Hi Rob,
What a wonderful review!... Read more
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Better Homes and Garden
- 3 reviews
Great service and love the price
Great coverage, no dropouts and fantastic plan.
Downloads are fast so I am very pleased with all the services.
I am impressed with the plans offered and very satisfied over all. Thanks
1 comment
Ella M.Pennytel
No, thank you!
We really love hearing that our customers are enjoying the Pennytel service. ... Read more
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robSouth East Queensland, QLD
Coverage
Coverage is great. Have been out a lot to a lot of places to see if the coverage is what I was told it would be and I found it to be correct. I will be staying with them.
1 comment
Ella M.Pennytel
Hi Rob,
It’s so great to hear that you have had great coverage! ... Read more
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MartyGreater Melbourne (Inner), VIC
I am happy with service I wish I could share my data with my family members from time to time.
Happy with little Drop outs. Sometimes speed are slow but generally pretty good. Cant help it when you drive through black spots. Let's hope they build more towers so no more drop outs
1 comment
Ella M.Pennytel
Hi Marty,
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AngelaCentral Highlands and Goldfields, VIC
Performing very well as I expected it to
Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.
1 comment
Ella M.Pennytel
Hi Angela,
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Questions & Answers
Case Van Tatenhoveasked
I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest
No answers
Russ Grayasked
G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.
Alanasked
How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work
6 answers
Ella M.Pennytel
Hi Alan,
Sorry to hear that you are having issues.
If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.
Kind Regards
The Pennytel Team
I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.
account 735956
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Ella M.Pennytel
Hi Linda,
Thanks so much for taking the time to leave such a wondering review. ... Read more
It really makes our day to hear that our customers are enjoying the Pennytel service. Kind Regards The Pennytel Team