PEP Transport

Do not use this delivery company under any circumstance!!!!!

I had the unfortunate experience of having to deal with them after buying something from Amazon. They tried delivering something to my address while I wasn't home and then proceeded to mark my address as a bad address in their system after only a single visit and decided to return my parcel to the sender.

After 2 weeks I decided to follow up with them directly after seeing that my parcel had been signed for by someone I didn't know. It took them a whole day to work out that my parce...

I'm still waiting to receive my package, it was delivered to the depot 03 Mar, first attempted delivery 10 Mar. SWMY card left so I called and rescheduled for delivery on 12 Mar. Nothing happens until I call today to see what is going on and offer to collect from depot. However today the shipment is onboard for delivery - but not according to the tracking info on their website, which shows the package as not moving since 10 Mar. The final insult was when I stated that I wanted to speak to a supervisor to make a complaint, I was advised that company policy did not allow for recipients to lodge complaints, only senders - needless to say I will never use this company.

We use Pep for same day parcels and couriers. I find PEPs online system easy to use and track and trace is very good. Their Customer Care and Sales team very helpful.

Goods are always delivered on time. Easy booking system and tracking technology. Vehicles and drivers are always well presented. If there is ever an issue it is always rectified in a timely manner.

At Jaylon we use the PEP Same Day Parcel service, Overnight Service & Same Day and find it great. The team are very helpful! We are extremely happy with the savings from their parcel collection service

Highly recommend PEP as a courier company. Very efficient, friendly, professional service.
Very easy to deal, any issues are sorted immediately. In a world when time is money, this is extremely important!
Best in Perth!
Would Highly Recommend to Others!

alway a pleasure speaking to the people at PEP transport
alway on time and get stuff sorted in a timely fashion
bee a great relationship and sure to continue into the near future.

The driver was parked in an ACROD bay so that I could not use the bay for my client with a disability and a permit.i asked him why, he said that he knew it was a disability bay but it was raining. He didn't offer to move his van and just ignored us. Shame on you.

One word describes this company shocking service i have ever experienced redilivery one week late
then i was told still waiting rang many timed line always b
usy very disappointed

Pep are good at keeping to promised 3 hour turn around for same day couriers. Happy with their services, overnight and same day.

Never ever will I order anything that is delivered by these people again Three weeks later still no delivery, three phone calls to them, told driver couldn't find me but no one ever contacted me to let me know. Spoke to someone Wednesday just gone, told delivery would be yesterday (Thursday) and guess what.. NO Delivery. Disgraceful service. DO NOT USE

I received a missed delivery card over 6 weeks ago and still haven’t received my parcel.

I’ve requested redelivery three times - I’ve never heard back. I’ve emailed numerous times - I’ve never had a response. I’ve submitted a complaint via the website - I’ve never heard back. I’ve made several phone calls - No one can tell me where he parcel is and I get told someone will call me back.

Absolutely appalling customer service.

Don't deliver dont contact you back. Dont do what they say they will. Make an easy process sooo difficult! Will never use again

My parcel arrived in the Pep Transport center in Kewdale and it was there for 2 weeks before I received it. I called several times following it up and I was told a note was left for the driver to deliver the item the following day.

Waiting on a parcel to be delivered, PEP left a parcel at my front door with the wrong name, wrong address/postcode. After contacting them, they said to leave the parcel at my front door and they will track down my delivery and a driver will be out the swap the parcels. Well they collected the parcel but didn't drop mine off. Now after being in contact again they don't know where mine is and not sure what has happened to it. So I am left with nothing and still waiting for a response.

Would not reccomend or trust with delivery of anything.