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Physical store, Online storePeterSouthwest, VIC
- 6 reviews
Avoid this dishonest seller in Geelong Peter Stevens
I have bought 1 year ago a scooter Aprilia Scarabeo 200 and I still have a warranty on it.
I booked over the phone and the lady was very nice. The appointment was 8 am in the morning, so they could look at the problem before others come in.
I travel 2 hours that day and I stayed around till 1 pm, no call, no message. I went back there after a while and the scooter was in the same spot, so I asked why they didn’t look or done anything and they said that they have another appointment before me.
The person at the front desk was so rude and he k...Read more
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AllanSydney, NSW
- 5 reviews
- Online store
- Verified customer
Best price I could find anywhere
Best price I could find anywhere for the jet ski products I needed. Easy web page to navigate, with credit card or paypal. No complaints and a very satisfied customer. Thankyou
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AlbsGreater Melbourne (Outer), VIC
- 3 reviews
Motorcycle peter stevens ringwood
I bought a motorcycle in ringwood the bike is fine but the funny thing about this place is no respect after they sell the bike ones they take your money they act completely different
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Joseph K.Greater Melbourne (Metropolitan), VIC
Shocking after sales service
Very bad after sales service. Promised a lot, but delivered nothing. Two weeks later I'm still waiting for a visor to replace the faulty one that came with my helmet.
1 comment
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D.LGreater Melbourne (Metropolitan), VIC
All good so far
Lots of people only review when unhappy...
I bought a Street Triple from these guys. LAMS. Great bike. I was served by a guy who is no longer there, however the sales process was still quite good.
Just had the first service, loan bike made available. Same model as mine. The team there have been prompt and helpful. No complaints here so far.
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DanGreater Melbourne (Metropolitan), VIC
- 8 reviews
purchase of my cbr500ra
Exceptional service I cant explain how professional the service I had with Shaun in sales was! Very happy and easy for the purchase and organisations was in purchasing my new bike
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ziromrelhourne
- 7 reviews
- 5 likes
knowledge-less worker.
as new rider, bought new helmet not knowinng what to look for, let alone I didnt know I should measure my head circumference. but thats my point of goinh to store physically so i can get advice, right? shop staff said large helmet
doesnt look good on me. so get me medium (~58cm), bought it. when I got home and did bit of research my head is 62cm!!! so i'm 4cm short!! I never again buy from them but go there to try and touch the products only.
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Dear Peter Stevens.
First my partner buys parts off you and it takes 6 months for plastics because you ordered black when we said blue and didn't pick up when we called so something you said would take 4 weeks took 6 months to do, then my mate take my partners bike to you to get it fixed and while you pretend to fix it you break a part on the bloody bike and instead of saying "I'm so sorry we will replace that" you say we can give you a 10% discount. I honestly with MCA had bike and fixed them up because it would put you out of business.
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Geelong Store Vs Dandenong Store
Bought new bike Dandenong last year, great before and after sales service so bought another new bike Geelong thinking I'd get the same service. Big no here, initial sales great but after sales nonexistent.
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Nicole T.
- 3 reviews
Unfriendly staff: Ivan - Elizabeth St Store
Bad salesman: Ivan. He literally told me off when I was on a “sold” bike. I never knew a “sold” bike can’t be tried on, but he can ask me in a nicer way. He was so unfriendly, I have considered not to return. But a better salesman (named Shaun) was very nice and helpful. He offered lots of support and always has a smile on his face. I had visit the Elizabeth St Store on Friday - 5th of July 2022 at 4:50pm.
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eduard rivasGreater Melbourne (Inner), VIC
Terrible Service
On the 7th of May 2022 i made phone inquiry to Peter Stevens in regards to an MT-07 I spoke to a sells person who stated that they had a bike available and that i would be able to test ride it as i haven't ridden that model before. Before heading over i sent him a message saying that i was going to be there within 30 min as per his request, once i got there he wasn't available and i got asked to wait for a bit, after a short while later another person noticed my presence and informed the sells man that i was waiting for him. Long story short i...Read more
explained what i was looking for and that i wanted to trade my current bike, a second sell person came out and assess the bike and offered me an amount based on the current condition of the bike. I then explained that i would prefer to sell privately in order to get more from it. then i explained that i was interested on the MT-07 and that i would like to test ride, he quickly went to say that the person in charge of test ride wasn't there even though i spoken and confirm that was the case. At the end no one knew what was happening or how to arrange the test ride, in all fairness because i wasn't ready to trade in there and buy there and then they didn't want to help in any way. I found them to be dishonest and shocking customer service.Similar opinion? Write a review on ieatwords.com.au!
dishonest customer service, uninterested, unhelpful, only after your money.
I Inquired about a test ride via the phone, I explained I wasn't currently in a position to buy and was told I would still be able to do a test ride on the day, once I arrived I was stalled and told to come in on a following day where the person I dealt with would "ask their manager" if it was possible, after convincing the salesperson I wanted a direct answer now rather than wasting more of my time coming in on another day for an indefinite answer, he took me to his manager and I was told 'we don't do joy rides mate', and was refused because I wasn't committing to buying. Taking my business elsewhere.
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ImranMelbourne
- 2 reviews
- Physical store
- Verified customer
False information provided
I bought a second hand bike from Geelong. I knew that there were 2 factory recall safety repairs pending and I asked them to do those repairs. I was told its going to take 2-3 days as parts are being ordered. At the time of picking the bike, I was told that repairs and a recent service has been done. I asked for any receipts or logbook and was told that all services and repair info is in the peter Stevens computer systems.
After picking up I found out that the product recall repairs were not done and now I am not sure if the service was ever done on it. I am also thinking to get the RWC and PPSR for the bike as I cant trust any info provided to me.
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Sold a dodgy motorbike and made us pay to fix it
Disgusting customer service. Will NEVER buy from there again. My partner bought a motorbike with a broken head light ( and a completely botched job of a headlight with wires everywhere) and no tail light (it was sold with rec reg) took it back and said he head light doesn’t work- SO THEY MADE HIM PAY FOR A NEW ONE! What a joke.
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Poor repairs on vespa 300
Purchased vespa 300 4 yrs ago from peterstevens, accidentally dropped, obtained superficial damage, was quoted $4k ps & QBE . Repair was poor, dint's not straightened sprayed on top off, missing screws, back yard job, in fact was better before they repaired, will have it repaired again privately out of pocket at some stage. Would never use them again.
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ChrisMelbourne
- 2 reviews
No problems
I bought a new Kawasaki Z900RS in March 2018. It had been damaged in transit to the Ringwood store, but a young Asian mechanic in their immaculate workshop fixed it and you wouldn’t know it had been damaged. Obviously I got a discount on it. I’ve had no problems with them and I would buy another new bike from them if I was in the market for one. Also they have a deal with QBE Insurance, and I got a very good deal on that.
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HenryMetropolitan Adelaide, SA
- 8 reviews
- 1 like
Not worth the stress
Bought a bike which was on the floor at another PS shop and was told it would be there in 4 days. Took 2 weeks. Made a time to pick it up and ended up waiting several hours while bike was "washed and inspected" but when it eventually turned up it was still covered in dirt and had several loose fittings. Have bought stuff online only to get emails several days later saying the item is out of stock and it takes days to get the money refunded into your account. So far I've never been able to buy any spare part over the counter, always having to or...Read more
der it in and pay for it beforehand. Their massively advertised gear "sales" usually turn out to be only for unsaleable items such as very small or large sizes, and their normal retail prices are steep in comparison to other shops. And on it goes, the problem being that PS have taken over most of the brands around here and are the only shop left. On a positive note, the staff are friendly and I've never been left waiting for service.Similar opinion? Write a review on ieatwords.com.au!
DON'T EVEN BOTHER WASTING YOUR TIME
Second hand bikes that are advertised as fully workshop tested is false.
Paid a deposit on a bike that didn't even run.
They didn't even try to sell me another bike.
Go to Kessner Motorcycles
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Peter HallsSydney
- 2 reviews
- Peter Stevens Motorcycles
- Verified customer
Brilliant service/delivery
Ordered on Melbourne cup day (Tuesday) which I guess is a holiday in VIC. Delivered to Sydney on Thursday. Can't get better than that. ...and delivery was free!
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Poor service
I went to the Ringwood store yesterday to make a purchase. I left after 15 minutes as no one wanted to help me. I was totally ignored by the staff who appeared to be to busy on their computers. I have previously purchased 2 Triumphs from the Ringwood shop.
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Questions & Answers
Turtle22asked
Having had several tows and push starts from the triumph I bought from Peter Stevens how come the battery won't get back to normal without a charge then goes flat again in a few days?
2 answers
Sounds like your battery's toast, mate. It may have been on the shelf for ages. Also could be the charging system on bike, the stator or regulator could be at fault for not recharging battery, leading to this situation. Warranty??
Make sure you don't overcharge batteries tho, I killed my last one by using my car charger on quick charge for around 18 hours.
After that it was the same as yours now.
Do yourself a favour and only buy motobat brand.
They changed the battery under warranty and said it may have been the fuse on the usb, wire inside may have been touching though I took fuse out,c how it goes
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Customer SupportPeter Stevens Motorcycles
Hi Joseph,
Thank you for your feedback. ... Read more
We are disappointed to hear that you have had a negative experience with your online purchase. A member of our customer support team will be in contact today to offer further assistance. Regards, Peter Stevens Motorcycles