I had a bad experience buying my dream Volvo XC90 last Dec. Mr Luke was my agent and the Manager David, every step was difficult to negotiate. 1st they made me sign agreement and not ready to go with the terms if I changed my mind, missed deadlines for car delivery without communicating any status change, the worst part was that I travelled 5hrs on friday to pick up my car that weekend and was told that I couldn't as finance transferred by Medfin (with evidence of transfer sent to them ) has not reflected in their account! Very dispassionate co...Read more

I rang on Friday and ordered a roof rack.
Invoice ref 150204P
I was then told they would call back to book instalment.
I chased Friday afternoon
I chased Saturday morning
I call again on Monday and NO ONE seems to know who or what is going on.
I don't have time to be on hold for 20 mins at a time and then wait another 3/4 days and still get no where ?!

I've given up and called Sutherland Toyota and will wait the 7 days to get this done - at least their process was a lot simpler and they call you back when they promise to.
...Read more

I bought a brand new corolla Toyota with my friend in July 2017. The sales is called [name removed] and his surname is very long. Once he saw me with my friend he didn't show his professional way as a sales at all. He didn't explain to me much and once I decided to sign the contract cos I did my research before I came. He suddenly changed his face to happy excited face to us. One week later July 17, I came to pick up my car the delivery guy is Asian called [name removed], he was very patient to explain all the details to me. Then he lead me to...Read more

BEWARE: After a terrible accident in Victoria in Oct 2016, which I almost died, slowly recovering, I began to shop for a car. Been in Australia only the past 4 years, with a great credit ratting/file, I found a car at this branch, trusted [name removed] & [name removed] to work out credit for me after expressing interest in a Volvo C70 Convertible 2010 model. They happily relied on my ignorance, novice and weakness being new to the credit industry, coming from Victoria and persuaded/convinced me to sign an interest rate of 11.95%. A 2010 car t...Read more

I bought a Peugeot second hand from the Toyota dealership two years ago. I chose the vehicle after three days of careful consideration. The sales team were very patient while I visited numerous times....sometimes just sitting in the car for an hour while I explored buttons and contemplated my decision. They never bothered me or harassed me but were always available if I had a question. When the time was right I negotiated a great deal. The car has been great and has never had an issue however I've dealt with the Toyota service department for ea...Read more

Went in to buy a used Toyota Corolla got served by a Sth American sales man negotiated a price at that point it was 530pm and they were closing. I said let me think about it over night went in the next morning and asked to test drive it and that was a major problem for the Sth American salesman saying it drives fine why do you want to drive it and I said because I want too before I buy it then he says it's out of rego and I said yea I know we negotiated 6mths rego on the car which was part of the deal and I said but you must have trade plates ...Read more

These people are really appalling, went to Honda to finance a car through a broker, before the broker even confirmed full approval which will take a few days they had the buyer sign contract, pay deposit and they told a few days later the car ready with rego etc.. Before the approval came through!! Whaaaaat! Finance didn't approve. Manager not helpful at all, all they seemed concerned about was keeping the deposit I made and made every excuse in the book to pocket it. They will lick your feet when they are getting a sale but when it fails as I...Read more

I tried to get a few repairs and service done on my Volvo S80 at Peter Warren in Warwickfarm. Quotation was for $8,000.00. Suddenly the gentleman behind the bar wanted to repair power-steering pump as well and casually turned around and asked a guy who looked like a mechanic "how long for power-steering problem?" He casually said "around 5 hours". Then this gentleman jotted something on his calculator and said "Add another $1,200.00, if you want power steering done" actually I went there to get power-steering done only! I asked him, can you ass...Read more

14 months ago I was ready to trade in an x-trail to buy a Suzuki SX4 but the salesman would not even give me a trade in valuation on the X trail telling me I would be better off selling it privately, nor would he even tell me the interest rate on finance for a SX 4. I wanted the demonstrator model I saw on the net but he said I could not even see it as it was in the service bay & tried to sell me a new black model that was $2000 dearer. We ended up leaving feeling frustrated & went elsewhere, buying a Mitsubishi.
A week ago we went to buy a...Read more

We purchased Hyundai 7 seater Santa Fe Highlander feomPeter Warren in Warwick Farm NSW, worth the trip! Staff were knowledegable, not pushy and respectful that we needes time to decide and figure out our finances... No dirty sales talk here just helpful and informative. We are also super happy with our purchase as not only has our car been voted SUV of the year 3yrs in a row, it's less than half the price of a BMW X5 (7seater) with the same interior features.

Toyota Kluger doesn't even compare to this beauty- as santa fe have the leg room...Read more