Do not order from this mob under any circumstances - they are completely shonky. No contact possible by phone and emails generate automated reply. I was sent an order confirmation containing a fake Couriers Please tracking number! Luckily I only ordered $15 dollars worth of bird seed!
My bank is now processing a charge back to my credit card account and I have reported the matter to the Victorian Department of Consumer Affairs.

No phone contact. No email contact. NO product. It's the longest warehouse move ever.
Thanks to PayPal we got our money back.

Like all those posted here I placed an order and it was not received with zero information provided by the company. I've since applied to get my money back through my bank.

Placed an order on 9 August and it has not arrived. Petology are impossible to contact either by email or telephone.

I still waiting for my order. No phone contact available. I am so glad looked at the reviews but wish I did it sooner. I will be contacting paypal and getting my money back. This is just ridiculous.

No communication except rubbish automated replies about promising to get back to m.e. Been waiting for a month for a dog bed (90.00 worth). I have now put it in the hands of PAYPAL.

Please do not order anything from these people. There business name expired in 2015. I ordered dog training pads and never got them. I paid for them too. I have purchased from them before with no problems. Their phone is not connected. Please do not purchase anything.

I wish Id seen this a while ago. I bought something from them and it took 11 days before it was processed for shipment. I tried to contact them but no reply. Im yet to receive it and by the look of these comments I probs won't. Lucky it was paid with PayPal. If it isnt moving anywhere with the tracking number I'm putting in a dispute. The worst company. Pay more and go elsewhere.

Disgusted with this company, taking peoples money and not even in operation or at said address of business. Will be reporting to consumer affairs. I ordered 5-6 weeks ago and still no product, no response to communications. If I could give them big fat zero I would.

If I could have given this company zero 'stars' I would have. Ordered some aquarium products that their website listed as 'in stock'. The charge was debited from my credit card in less than 12 hours. 10 days later the order still hadn't even been processed. I messaged them using their web-based message service and got no reply. Several days later my order status changed to 'processed' and a tracking number was issued. That was 2 and a half weeks ago and the courier company that it was supposed to be sent through has no record of my parcel being in their system. I've messaged Petology again but still no reply. I don't hold out much hope of ever getting my order or my money back. I will never use them again!

This company is absolutely shocking..avoid the stress of buying from them. If i could give zero stars i would. They do not reply to messages or answer phone .. it took them over a week to dispatch then they deliver with a company that isn't any better..my order got lost. No one cared or bothered to get back to me. I found my order just dumped inside my gate 18 days after purchase just partly wrapped in black plastic. Just a tip here people..most shops will price match. I know where ill be ordering .next and its sure as heck is not Petology!

Same experience as almost everyone here. I made a purchase weeks ago which hasn't turned up and have had no response by phone or email follow ups. I'll be trying to get a refund and telling everyone I know not to touch this company (if it's even a real company!) with a barge pole.

I've ordered twice from them, late last year and not too long ago but they are really inconsistent with timing and have zero communication. First order took 8 days from order to delivery which is alright. Current one has been 2 weeks and still not received with no updates of any kind.
Timing might not be such a huge issue if not for their own terms stating that there's a certain period until shipment and there'd be communication if there's a delay which it does not live up to.

Very sorry I did not read reviews of this company before ordering from them for the first time last month. Their web site says they are in the middle of move, so phones still being connected but business as usual for email etc.

I did not receive goods ordered. They did not respond to any emails nor do they answer the phone. Shipping tracking number provided was incorrect (verified when I checked with courier company).

Thankfully I purchased via Paypal and Paypal have processed a full refund despite repeated follow up attempts with Petology.

Do not use this company.

WARNING WARNING WARNING. DO NOT BUY FROM HERE. What a poor excuse for an online store. Placed an order weeks ago. After a week of hearing nothing I sent them an email querying where my order was. No response received. Then lodged a complaint via PayPal. No response received. They do not answer their phones. Have still not received the order or a single email from them as to where my order is. Have now raised a dispute with PayPal in order to get a refund. Worst store I’ve ever encountered.

I should have read the reviews. Similar story, ordered two items. One delivered after sometime. No further communication but they have my money. No recourse as did not go through PayPal.

I ordered a product from this company and it was delivered 13 days later. During this time I sent them numerous emails as I needed it ASAP. My last email was to cancel my order and refund me the full amount as I needed the product before a specific date so had to order else where. No reply still to this day. Only just received my order yesterday. They sent it out against my direct orders to cancel my order and refund. I wish I never ordered from them. I should have read the reviews before hand.