Never received my items, my emails are being ignored and their listed phone number is disconnected, their online automatic help pop up thing states they are offline. do not purchase from Petology, i have now contacted the accc.

placed my order 2 weeks ago it is now 28/9/19 still no reply
phone no disconnected emails not answered
i will read reviews before i ever order anything again online

Made a purchase online over a week ago and still has not arrived. The tracking number provided is incorrect and I suspect fake. I have tried emailing them twice with only automated replies received and their phone number is disconnected. Absolute disgrace of a company and should be ashamed of themselves! DO NOT ORDER FROM THEM

"Petology" and The Laws Group are untrustworthy. The company should be deregistered. DO NOT buy anything from the Petology website. They have gone underground but they will still take your money.

Placed a order over 2 months ago and guess what it never arrived . Tried to call Petology but alas phone not connected, tried to email but all l got back was a generic response saying there email were down . Stupid me didn’t pay through PayPal so lost my money . Didn’t do my homework to check reviews before l ordered . When is someone going to do something and shut “Petology “ down so no more inoccent people get ripped off . Petology you are a scam !!!!!

I ordered a can of brown dubbin online from this company last month and received an email order confirmation on 25th August. I have not heard anything from them since. I have tried to call their 1300 number twice, but get a message that my call cannot be connected. Am beginning to think I have been scammed

I ordered an item which arrived late. The fish tank I ordered was clearly repackaged. There were no instructions, the cover bag was in the box rather covering the tank. I connected the aquarium and the filter is not working. I issued a request and asked that replace the filter.

They have not responded and based on the reviews I doubt they will ever do

Stay away from this store, no customer service and I believe they are located overseas

Bought some bags for pooper scooper, also bought from here. The bags were fault, had holes in them and ripped more when separating from the roll. Tried to contact customer service, but have been ignore. Cannot return and no refund. Tried email, online chat and phone, but nothing. If you have an issue with the product you buy, you are stuck with it and have lost your money

Will never buy from again don't send items out when they say they don't answer emails and phone is disconnected so you can not contact them at all Don't buy from them.

Email received saying parcel had been shipped, Tracking number did not exist, courier company had no details, no reply to email and all phone lines disconnected. As I paid through PayPal I raised a dispute and then 12 days later received the parcel - unbelievable that this company can still be online selling -

Spent $261, no goods, tracking# doesnt exist! Automated email as a reply and their phone# disconnected. Contacted Vic Consumer Affairs- dont be fooled like me. Shop elsewhere or lose your money!!! They have more front than a rat with a gold tooth. They should be shut down- thieves.

I placed my order and 3 days later I followed it up with an email as it hadn't been delivered. Snet an email to support which I had no response. Phone is disconnected
I have reported this company to consumer affairs to save heart ache for others.

Wish I had looked at these reviews before I’d spent my money!!!! How this bloke still has any sort of business.......seems it’s been going on for years, they don’t seem to update on Facebook any more either. How do these “companies” keep getting away with treating customers like this??? No phone working no reply to emails a poor excuse of “huge warehouse move” in their headline of their website???? Just despicable behaviour. Even if my order turns up I have no regret in writing this review. I’ve dealt with other companies where I’ve had issue with getting my order but they have at least followed up with emails and eventually the goods. I doubt I’ll ever see mine

DO NOT BUY FROM THIS COMPANY!!!!!

Ordered cat food on 9th June, website says it has been sent/delivered. Nothing received. No phone working, no reply to tickets or emails. Will report to Victorian Consumer Affairs and Paypal today.

DO NOT ORDER THROUGH PETOLOGY, received part of my order but still waiting for the rest. They never get back to emails and phone doesn’t work. Bad experience and will never buy through this Company again. It’s very sad that they are ripping people off with rescued pets which cost a lot of money.

Order never came, gave me a false tracking number. Phone number does not work, waiting for email reply for last 7 days! If you buy anything from here, think about how you will get the warranty from them. I asked Paypal to refund the money immediately. [In continuation to my last review, todays date is 03/06/19, until now they even didn't answer any of PayPal communication or mine] .. I escalated the Paypal case to get the refund this morning. However, the item arrived just mins ago after 2 weeks! I have not checked the item yet! If everything OK, I will cancel the PayPal case. However, this gave me so much headache/worry as it was a Fluval 6G filter worth of 700+ dollars.

Purchased goods on 3 May. Nothing has arrived yet despite their promise of 4 - 5 days delivery. No answer to emails, despite numerous attempts. Have lodged a request for my money back from Paypal.

Ordered a bag of dog food and got sent a link to track the delivery. After a few days it still showed no progress so I called them. Number was not connected because of a 'warehouse move'. As directed on their site I used their online contact form – no reply. Sent another – no reply. Did a search for 'Petology reviews' and thought that I had lost my money for sure when I saw the lousy feedback they had, but after about two weeks the dog food finally arrived. Their site says "… you will only find positive reviews written about the Petology online pet store…our main concern is the satisfaction of our customers". Well, the positive reviews are few and far apart.