Thought this was an Australian shop and Co, Ordered 26/4 really worried after seeing reviews and ordered from Pet Circle same Time. Pet Circled updated my tracking as order was packed loaded and arrived in 5 days . Petology didn’t return emails, tracking no nowhere to be found their phone was cut off really thought I’d done my money to a scam. Order turned up today 21/5 amazed as I had given up hope.

2 weeks after placing over a $100 order, complained to Petology that our order had not arrived; no response from them & no products received. Will have to take it up with my bank as they are clearly a scam site.

Never received my order after 1 month. Didn't respond to my emails and phone disconnected. Couriers please tracking number was invalid also. Don't order from Petology. This is more than likely a scam. Don't trust them with your money.

I ordered an aquarium starter pack for my grandson's sixth birthday three weeks prior. It's now 2 weeks past the day and no delivery yet. My grandson now thinks I lied to him. Several follow up emails and no response as they are relocating the warehouse. Surely they still have access to email if their bank account is accepting money from unfortunate "customers". No response to telephone calls. Not sure who monitors online trade compliance. I am going to check with ATO and other Government agencies. Let's keep the pressure on. I can't rate this company as there is no negative star

I placed an online order for $153 11/4 contacted them before easter in regards to delivery and no reply phone numbers are disconnected now have PayPal involved to get my money back

My first order in February arrived but not this one

I agree with all that's being said - do *NOT* order from this company.

I should have done my research before I ordered Royal Canine dog food in January. Payment was taken but food was not delivered. After several unsuccessful attempts to contact the company I finally started the refund process with PayPal. Not even PayPal managed to get a response from the company - so I got the refund from PayPal (I was surprised how easy that was). PayPal 1 - Petology 0!

How is it possible the company is still in business? And - whilst PayPal handled the case quickly - I wonder why PayPal still takes payments for this company (based on comments PayPal had to make many refunds)?

Dreadful service. Don't purchase anything from this company.

Ordered a bag of dog food in January, after I didn't receive it within the timeframe indicated, I contacted the company directly asking where the product was. After several attempts contacting the company, including calling the phone number that "might not work because they're mid warehouse move", and never hearing back, I contacted the ACCC to report them. I have also lodged a claim to receive the money back as I have lost $100.

Ouch - just read all the reviews after ordering some fish tank equipment and not receiving it. Called Couriers Please (who Petology claim are their courier company) and quoted the number that they provided me on the tracking email - Couriers Please don't recognise their consignment numbers. Reported to PayPal. Buyer beware, these guys appear to be a scam. Phone numbers on the website are not answered - email queries are not responded to. They claim that they are moving warehouses so the phones are off, but according to other reviews, this has been going on for weeks (and it's pretty easy to divert your business phone). I'm following up with PayPal.

Items never arrived. Contact number not connected. No response via email from petology with numerous emails from me.
Luckily PayPal got involved. Refund received.
Don’t use these guys. Scam scam scam.

Ordered my products paid $198 received no confirmation emails for my order.
I emailed and sent them messages on Facebook with no response.
I have contacted my bank to activate a dispute... now waiting to hear..
I would recommend not buying from this company... You pay, hear nothing and dont get your product!

I ordered some health support powder for urgent use from Petology based on price point before reading any reviews. After reading reviews I was full of anxiety and doubt as to whether or when my purchase would arrive. I contacted Petology via Paypal, via email and via their website and there was no response. When I received a tracking number I was still full of doubt, especially when it did not show straight away that there was a package. However, my anxiety was not needed. The only thing that could have been better was a reassuring communication somewhere along the way, and a few more reviews from people that had received their order without trouble or delay.

This is clearly a scam website. If only I had read the reviews before I purchased. The phone number doesn't work. Note says on website that their new phones aren't connected yet. This was the first hint that something was wrong. The tracking number provided was not valid. The phone contact details for the seller from PayPal were also not working. Please save yourself grief and order elsewhere. These guys are thieves.

I placed an order on 9 January 2022. I have not received my dog food yet. I tried to contact several times even by Paypal and I didn't received a reply. I have placed a dispute to be reimbursed.
They stated on their website that your order will be dispatched within 48 hours and you will be contact if there is a delayed.
I haven't have this sort of problem buying dog food from other Australian companies.

Like everyone else I believe I have been scammed. Tried to contact by email numerous times, 1st time automated reply saying they would be in touch but marked low priority, then no acknowledgement at all, phone disconnected. Today I received a review form from them for the product I havent received ???
I'm sorry I didnt read the reviews first. Dont use this company !!

Beware! Total scam. Never send your products that you paid for and never reply when you contact them. They don’t even reply to the Paypal dispute. Do not buy from them!!!!