Bought dog lead 6 months ago clasp now malfunctioning ( almost resulting in injury of my dog ) and staff/management refusing to exchange. I have spent $ 1000’s with this store now going directly to brands I trust online ( not PetStock, at better prices ) and the ACCC.

The staff were really friendly and I was able to get what I needed plus more which was fantastic. The have a lot of products which made it really easy for me to find what I needed quickly.

When asked for assistance i was told they would be with me a in a sec. Next thing you know i was waiting 15min before i went to front register to ask for assistance. The person at front rushed to another customer to see if they needed assistance as i heard them say do you need assistance. Not sure if it was my ethnicity or the person didnt like my looks. All i know as a customer that when you open a shops door the staff shouldn't make some welcomed and some not welcomed. Management needs to get their act right and check how staff respond to customers

I called up the local Coffs Harbour Petstock this afternoon and had a few questions about their live fish and what was available. The lady I spoke to named [name removed] was very rude and more or less laughed and said we don’t have any of the fish I wanted anyway! I had a $180 order online but have not gone ahead. Will not ever be shopping there again. Save yourself the hassle and just go to brontosaurus!

A great big Thank You to Petstock Mandurah for inviting my business The Parrots Perch to their Adopt a Pet Day recently. As a customer who buys all her needs from Petstock Mandurah and who we work closely together with on rehoming, Lost and Found and adoption of our birds to bird sitting their customers birds whilst owners go on holiday the best business rapport and customer service second to none .. well done Leon and all the staff who make it so welcoming from entering the shop to leaving it, without you I don't know where else our needs would be met.

THANK YOU !!!!!! :)

Breeders Choice 30L Cat litter supposedly on special at PETstock is more expensive than ANY online store (with free delivers in Australia). As I was looking at my phone a PETstock employee offered me an unsolicited price match. Then I spent 8 min waiting at the checkout while the PETstock assistant checked online to see if the Australian online company that was $4 cheaper delivers to Adelaide. Really?? Does any Australian online website NOT deliver to Adelaide?? They would not process the price match they offered me of their own accord until they could see this. I i didn’t buy it and ordered online instead. Buy local? I think not. PETstock - don’t offer your customers something you won’t then honour. #poorcustomerservice

I bought hay for my Guinea pig. The next morning I saw my Guinea pig itching excessively and looked in the bag which was infested with mites. I took the bag of hay back the next day to let them know so no other guinea pigs would get infested. They admitted it was mites but tried to say it happens all the time and it's just the luck of the draw sort of thing. They offered no treatment for my Guinea pig either to get rid of them.

Lawnton PETstock store QLD - Horrible grooming experience- my little Maltese x was very sore on pick up and couldn't stop licking her bottom when I had a look at her bottom it was all red and burnt it took a couple of weeks to heal with creams, her hair cut was so shocking I was speechless, the groomer was not welcoming to my little girl just grabbed her and started ripping off her collar I had to walk away as I was about to cry I will never put my baby through that again.

Great customer service and great product range - could'nt be happier with the experince I received in store. The staff member that served me were all over my needs and loved my dog.

After purchasing a large bag of Black Dog (Pigs Ears)on Thursday the 29/8/19 from the Parafield store, we found the product/bag to have a strong, bad, rancid oil smell.
Upon returning the product for a refund 30/8/19 at 5pm, the staff were reluctant to acknowledge the strong rancid oil smell coming from the bag, or give a refund.
The manager stated that they always smell like that and she would cut them up and use them at Puppy Play School.
We have been buying Pigs Ear for our dogs for many years and they always love eating them. This time they would not touch them,The product was off.
A refund was evidently given

Their selling cat litter product was extremely dusty. Its quality was terrible. I got sick because of that it made whole house dust. I'm planning to complain to council as well. I just threw to the bin in same day but i couldn't rid of that dust from house for a while. Also price was double compare to the other shops with that quality. Such a dodgy place. Stay away

This review should of been done a while ago but better late than ever.
Tomojin at the Balcatta branch is such an Assett to this company, she has an awesome, naturally friendly, genuine, kind personality & gives awesome customer service that deserves to be mentioned.
This level of customer service is often hard to find these days.
Thank you for making my day when I was there & I wish you all the best for your future.

Good for purchasing general items, especially for cats/dogs. However, more specific queries, especially regarding fish, they generally fall short. They do have "experts" in certain areas so if you require more specialised advice, speak to them.