After bad experiences in your other store I went into Braeside and they are amazing. Very helpful, very polite staff attempting to help anyway they can. Will be returning to this store 100%. Nick and Teagan Thank you.

Planned to pop in to get some stuff for my pups 3rd birthday, some miscellaneous dog essentials and to seek advice on a new kibble ... one person serving another out back sitting down. Asked for assistance and pointed in the direction . Went down there appeared to be no stock .. walked past this woman again. She didn’t recall who I was... see you Pet Stock

Spoke over the phone and in store at the wodonga branch .I have nothing but praise for all involved in the running of this store, very professional and courteous with a high level of knowledge

My order was delayed but the support through emails, with Melinda, was outstanding. I received responses to all of my emails within only a few hours each time. Delays were with Auspost as they are being hammered because of the COVID-19 lockdown. None the less, Melinda was responsive and helpful every time. Thank you

Bought dog lead 6 months ago clasp now malfunctioning ( almost resulting in injury of my dog ) and staff/management refusing to exchange. I have spent $ 1000’s with this store now going directly to brands I trust online ( not PetStock, at better prices ) and the ACCC.

The staff were really friendly and I was able to get what I needed plus more which was fantastic. The have a lot of products which made it really easy for me to find what I needed quickly.

When asked for assistance i was told they would be with me a in a sec. Next thing you know i was waiting 15min before i went to front register to ask for assistance. The person at front rushed to another customer to see if they needed assistance as i heard them say do you need assistance. Not sure if it was my ethnicity or the person didnt like my looks. All i know as a customer that when you open a shops door the staff shouldn't make some welcomed and some not welcomed. Management needs to get their act right and check how staff respond to customers

I called up the local Coffs Harbour Petstock this afternoon and had a few questions about their live fish and what was available. The lady I spoke to named [name removed] was very rude and more or less laughed and said we don’t have any of the fish I wanted anyway! I had a $180 order online but have not gone ahead. Will not ever be shopping there again. Save yourself the hassle and just go to brontosaurus!

A great big Thank You to Petstock Mandurah for inviting my business The Parrots Perch to their Adopt a Pet Day recently. As a customer who buys all her needs from Petstock Mandurah and who we work closely together with on rehoming, Lost and Found and adoption of our birds to bird sitting their customers birds whilst owners go on holiday the best business rapport and customer service second to none .. well done Leon and all the staff who make it so welcoming from entering the shop to leaving it, without you I don't know where else our needs would be met.

THANK YOU !!!!!! :)

Breeders Choice 30L Cat litter supposedly on special at PETstock is more expensive than ANY online store (with free delivers in Australia). As I was looking at my phone a PETstock employee offered me an unsolicited price match. Then I spent 8 min waiting at the checkout while the PETstock assistant checked online to see if the Australian online company that was $4 cheaper delivers to Adelaide. Really?? Does any Australian online website NOT deliver to Adelaide?? They would not process the price match they offered me of their own accord until they could see this. I i didn’t buy it and ordered online instead. Buy local? I think not. PETstock - don’t offer your customers something you won’t then honour. #poorcustomerservice

I purchased a 6-month-old rescue and looked at this site The free shipping over $20 sold me, as the prices were the same as my local large pet shop. However, here they give you loyalty points and if you buy Hills science diet, they have many specials. ie; I just purchased $32 worth of food and ended up paying $14 delivered (Free shipping is now $25) This was a promo, but every time I order I receive a Loyalty discount of appx $5 on a $27 order. I also emailed for some advice, which was given happily and by personal recommendation from a Cat owner. Highly recommend the online store.

I bought hay for my Guinea pig. The next morning I saw my Guinea pig itching excessively and looked in the bag which was infested with mites. I took the bag of hay back the next day to let them know so no other guinea pigs would get infested. They admitted it was mites but tried to say it happens all the time and it's just the luck of the draw sort of thing. They offered no treatment for my Guinea pig either to get rid of them.

For the second time the incorrect item has been sent. It's always the say story "we will generate a ticket for you to send it back" this is NOT good enough by any standards. I will not be shopping with petstock online any more. I'll give Pet Barn ago, maybe they have competent pickers in their warehouse.

I cancelled my autoship b.c i needed to order the item today.
iasked about my 15% off and says its only for austoship. but she agreed i would have had my discount if i hadnt cancelled.
( it was only within the hour)
they are the worst!!
i was a repeat customer. not anymore.
how horrible do you need to be ??
never again. horrible service

Autoship has been repeatedly utterly useless, and the staff even worse. Don't bother, and take your money elsewhere, the first time. At least you might get what you ordered, where and when you want it.

Lawnton PETstock store QLD - Horrible grooming experience- my little Maltese x was very sore on pick up and couldn't stop licking her bottom when I had a look at her bottom it was all red and burnt it took a couple of weeks to heal with creams, her hair cut was so shocking I was speechless, the groomer was not welcoming to my little girl just grabbed her and started ripping off her collar I had to walk away as I was about to cry I will never put my baby through that again.

Great customer service and great product range - could'nt be happier with the experince I received in store. The staff member that served me were all over my needs and loved my dog.