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Philips PowerPro FC8472/71 Questions & Answers
3 questions from our users
akeseagusasked
i keep getting very bad electric shocks whilst vacuuming when i touch the metal retractable handle part of the machine. Is this just me or could there be something wrong with the vacuum? It happens on carpet and tiles. I was starting to think i may need a piece of rubber hanging off me like the cars in the past.
2 answers
if this is happening to you i would return it to your point of purchase or call the company you bought it from directly as this poses a serious health risk and may indicate a electrical fault. if i were you i would not be using this product again
Thanks. I rang company direct. they were very helpful and after speaking to safety team they have told me there is no danger it is only static.
Claireasked
I purchased a Philips FC8472/71 vacuum a few years ago & it is by far the best vacuum I've ever own. Unfortunately a clip on the inside of the flat brush which attaches to the metal tube broke. I have been searching for a spare part but I am not 100% what I'm actually look for. Should I look for the flat brush, the metal tube or are both attached together?
1 answer
Philips S.Philips
Hi Claire. It may be best to reach out to our product specialists for this. You can reach them at 1300 363 391, option 8 (for Australia), or at 0800 658 224, option 8 (for New Zealand)
DEBBIE STUARTasked
I cannot find a replacement filter for my Philips PowerPro4 anywhere in Australia. Could you please help me although it is cleaned often, it is clearly losing its suction quite considerably. The Philips online shop does not cater for Australians!!! Many thanks DEBS
5 answers
Hi Debbie,
It was available in target. Here is the link.
http://www.target.com.au/p/philips-hepa-filter-for-fc8761-71/55242608
Hi,
Also, the kit is cheaper but isn't always available..you should keep checking it to buy when it is available.
http://www.target.com.au/p/philips-replacement-kit-fc8635-fc8472/55242615?cstrackid=f1696781-2dcc-46bc-9a94-534f19be0e65
Sorry Debbie, I can't help you as we've disposed of it already. Good luck
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