Service was that bad that we just gave up complaining. Cannot wait for this contract to end so we can throw the modem and the rest of their junk in the garbage where it belongs.

I have never experienced such a horrible internet provider.

iPrimus has handled the recent shift from copper to nbn appallingly. My 75yr old mother who lives rural and has a heart condition was disconnected 8 days ago. I have been in contact with iPrimus every day since with their promises to reconnect each day when, as finally advised on the 8th day, in actual fact they cannot reconnect just a home phone. Their actions have left an unwell elderly lady extremely vulnerable with her closest relative an hour away. Strongly recommend you do not use this company. If there was an option for zero stars, I would have used it.

Took Iprimus 5 days after a fault report to tell me then I was cut off due to NBN. Disgusting Customer Service. Shame

I'm very very very upset with I promise because they told me my service was $60 but they slugged me $134 and I think they ripped me off.

Zero customer service. They are liars I have proved it they play games with you. When I asked for my recorded contract they said that that is private information. But it is our contract. You are entitled to have it. When I complained to the Ombudsman I received my copy of the contract and that is when the games started. They said I have not paid them I checked with my bank and the fund have left my account. I contacted I Primus they said my bank was holding onto the money. Absolute lies. Do not believe a word they say. One more thing the government does not give enough power to the Ombudsman to control these liars.

I have had ongoing technical issues with iprimus and this time I am going to Telstra. Last time it lasted for weeks but I didn't change my provider. this time I have had enough!! Kept on hold for 1.5 hours last time I called them???

So sick this taking money out of my account given me over payment made me pay i ask speak head office in Melbourne but say they can not.

I was a loyal iPrimus customer for 4.5 years. When equipment failed I had to threaten them before they replaced it. When I transferred the ADSL and VOIP phone to another carrier they continued to charge me each month despite multiple efforts on my part to fix the issue. Their telephone customer service is overseas, I think some of their live chat is in Australia, but neither can deal with each other. Their customer service dysfunction will drive you mad too. When I rang to confirm cancellation/change of address the operator became obsessed with upselling me to a new 2 year contract, new modem etc etc. Avoid.

Terrible service, and sales people that don't know what zone 2 or offnet even means....

Lol lol lol the worst.

Customer service is zero. One sales call they promise things they don't even honour at the end. You have to fight with them and constantly fight with them just to get what's promised and demand they listen to their call recording. Operators don't even put notes on your file everytime you call. First bill was +$40 what I was expecting. I'm at month 1 and I've already started to count down for when my two year contract ends. Their operators are all beyond a joke.

Originally told $70 p/mth and to start off with it was $72.50 due to non-direct debit fee. I started paying weekly with bpay as I do with all utility bills only to find they were charging me an additional 2.75 bpay processing fee each time! subsequently set up a monthly bpay payment for the amount they told me and every month additional fees were charged. 2yr contract ends today and I'm outta there!!!

Asks repetitively for you to enter your password to send an e-mail - I mean over and over again, you enter your password and the box appears again asking yo to enter your password to send the e-mail. (Yes it is the correct password!) Waste time going though the automated answer system, wait in the 'service' queue and finally Bruce from Bombay tells you "Yes we'll reset your password." A week later it starts all over again. Hopefully with the national broadband roll-out there will be better options than these Calcutta Cowboys!!

must be the worst company I have ever come across .they recently disconnected our business phone system after I canceled the poor internet service and thay told me can't have phones without internet and it would take 48 hours to reinsall phones.avoid at all costs

These guys don't know what they are doing. They are unable to switch from ADSL to NBN because their devices are not compatible. Many phone calls, no improvement, just the dreaded red light for connection on the modem. Unwilling to send a compatible modem. A real joke of a company.

I have my home phone and Broadband packaged together, and find the costs more than competitive, but where they excel, is in providing technical assistance when needed. Even if the problem is outside their jurisdiction, they will go out of their way to get things working again. I'm really happy, and occasionally I'm offered a slightly better deal on rates from a competitor, but there is no way I'll change from Primus Telecom.

I have been with Primus now for about 5 years and have had little or no problem. I have a constant download speed which hardly ever lets me down so I am more than happy with that. Sometimes the signal drops out and a reboot is required but my old provider which was slower constantly dropped out so I am thinking its something to do with the connection. Problems are easily solved although I haven't had any. Value for money is very good. I am one of these people who is hesitant to move from one company to another and I look for the fine print in everything but the deal I got was pretty special. I love having this provider. I still look around though :) Hey Im human...