I am a new customer with Prosure and had my first claim promptly and satisfactory processed. Whilst I hope that nothing serious will happen with my dog, it is reassuring to be covered. Very happy that I insured with Prosure.

October 18th 2018 Update: Great Pet Insurance

I have had my Great Dane insured for 2 years. Although I had no serious illness or accident, just routine treatments. I was updated about the progress of my claims and received refunds quickly. It is also very convenient that my Vet can submit my claim directly to the insurer.

We have been with Prosure for many years and although we have only made the odd minor claim we are so glad that we continued. Our Jack Russell is 16 now and for the past few months has been suffering from heart failure and has had to have several procedures to keep her alive. Had we not had pet insurance the cost would have been something we would have had to consider. Having the insurance has made the decisions stress free financially and we can concentrate on her care.

Prosure is a great pet insurance to have! Staff are always helpful and friendly. Claims are quick and easy. Overall, very happy with this pet insurance and knowing we get back 80% of vet bills is great piece of mind!
Thankyou prosure!

ProSure always deliver on providing excellent service.
Each time I have claimed I have always been looked after.
After doing my research on companies prosure is the best.
Highly recommend

We have been continuous customers with Prosure Pet insurance for 8 years, our most recent Policy has increased by 10% and our Benefits had been reduced - what an UNETHICAL company. Called them to discuss the issue which took up 1 hour of my time with what sounded like low level outsourced call centre staff. Eventually got to speak with a 'Manager' The said this was an 'across the board' decision... which they eventually admitted meant all customers had this happening to them - wow Thanks Guys, remind me never to speak to a Pet Insurance person at a BBQ - bloody low lifes !!

Have been with Prosure for 8+years. Fine when my dogs were young and healthy. As I now have a senior dog, I am stuck with their massive premium price rises as I cannot change to another company and be covered for illness. Also I am noticing they are 'discreetly' removing a number of blood tests from policy, which are necessary for senior health prevention. Getting a new puppy soon, not sure if I will sign him up with this company.

no excess and pay 80% for my dog who is 13 yrs old now. They monthly cost is getting to high and seems to go up at a crazy rate as each year renews and always the same reasons you get behind it every year. I have had trouble with some claims and the diagnosis has been changed from what the vet has diagnosed which surely is illegal. also had to chase them up a few times over mistakes being made.

Terrible experience. Life limit on cruciate ligament is a pain in the butt. Especially bad for owners of large breeds. They are also extremely rude and only want to avoid to pay what they should. Do you research before you sign up.

I have had no troubles with Prosure Pet Insurance. I took the insurance out when my dog was a puppy (4 years ago). I have unfortunately had to claim numerous times but there has never been a problem with payment. Highly recommended.

For various reasons I have needed to contact Prosure by phone and it has always taken a long time to get through, even at 8.30am in the morning, just as they open! Very frustrating. Otherwise they have been fine and my cat visited the Vet last Saturday and the refund is already in my bank account, one week later.

Ive been with this company for 5 years and they have never rejected a claim. My older Lab required complex surgery costing me over $11000 and they refunded 80% minus an excess of $50.They can take up to 10 days to process claims but Ive had no problems with this company and had to call them once and the operator was helpful.
They only accept claims by mail which slows things down a bit.
Efficient and they did exactly what the PDS stated
the excess

I selected silver cover, which doesnt cover everything but does cover surgery and hospitalization. Didn't get a cent back for anything after my dog had a seed removed from his ear, just a vague letter saying my level of cover was not enough. Asked them what level and they could not provide an answer.

A company to avoid.

I have had my policy for eighteen months. My dog had skin cancers (squamous cell carcinoma) which needed removing otherwise they would have spread to other organs and caused death. Prosure have knocked back my claim. Why? Don't know. I have Gold Cover. I haven't yet contacted them only receiving the letter today. Will update when I have spoken to them.
Nothing, wish i had chosen another company
see above

I have been with ProSure for over 3 years now and have had good rebate for all my claims - up to 80%!
Thought my only negative comment would be in relation to the service. They are very slow in replying to emails and rarely you will get through to someone on the phone.

They only accept claims through the post - get with the times ProSure!!
great rebates
only accept claims via post, then can take up to 2-3 weeks to process. Slow service all round

If you want to cancel your Prosure pet insurance be aware that you will have to pay out the balance owing on your annual premium. This applies when you have made a claim, no matter how small, during the premium period. My policy was renewed in October 2012, I made a small claim for an insect bite in November 2012, want to now cancel the policy because I can get cheaper elsewhere and am told that I must pay out the policy to the next renewal date, October 2013. That will teach me to read the PDF a little more closely.