Ducted Heating failed in July 2022, it was freezing. researched all the places around my area and found that Quick Air seemed the best at the time. WRONG. quoted us over $1K to repair the circuit board (unit was only purchased in 2016) and said "we have one with us". couldnt afford $1K at the time, went thru winter freezing. 3 days ago, we were just about to ring them to repair, hubby looked at the wired in temp gauge (which can be taken off) and a battery fell out. You would think that they would check this first. Anyway, in short, we just spent around 20cents on a new battery and we are warm as toast. So Stick your $229 up your arse Quick Air, or retrain your staff.

We called QUICKAIR to provide a quote to repair a 3 year old Kelvinator window aircon. They informed us it would cost $230 for call-out, diagnosis and repair with any parts additional. The technician arrived, stayed a short time and informed us it was the control board. After pushing for a quote to repair, they informed us it was an additional $729 on top of the $230 to repair a $600 air con. The part they quoted was $429 for the same per which Electrolux (supplier of Kelvinator parts) quoted me $189.

Stay away they are unconscionable and unscrupulous

Quick, efficient and punctual, really happy with the service, staff were polite and helpful, technician friendly and quick. Happy with the results and would use this service again and recommend.

We had an issue with our air con. They came to review and told us the part is too expensive to get in and we need a new unit. Gave us a quote of early $4k for the unit! No information on the brand of unit, what it is compared to other brands and when I asked for more info, they said they can help but have heard nothing for two months!! I asked for a quote for the piece and they said they cant. I got the piece online for $200 from the manufacturer and got it installed. Literally paid $250 for Nothing - do not use!

Seems to be a trend with these cowboys. Take your money turn up late do zero work and tell you under their terms and conditions you have forfeited your money. $239 for absolutely nothing. I wish I had read these reviews first. How the crap do these people get away with this, and of course they are terribly sorry over the phone. Please please take my advice and stay well clear.

Faced a problem with our aircon a few days before Xmas with the forecast of 40 degrees expected in two days. I was concerned that it would be difficult to get someone to look at it quickly at that time of the year but Quick Air Melbourne were able to respond within one day. Technician arrived within the time scheduled and resolved the problem. Office and the technician were courteous and fully explained the problem and its solution. Cannot comment on cost.

This is a highly fraudulent company ! The trick is to take your money up front and then basically call in give it a cursory look and tell you the unit is old and needs replacing. Not sure if they even bother to send anyone qualified they certainly do no diagnostics or servicing. Basically they charge you $239 for nothing and try and sell you a new one to see if you’re stupid enough to fall for the scam twice. This company needs to be shut down !!

Web page states the prices upfront for service and preventative maintenance. However, you actually have to pay the price just to book. If there are further repairs necessary, you have to pay for them as well. There is no option not to go ahead with the booking.

If I could give them no star I would. This is most horrible service you can get. They outsource the service to people who don't even know the job, they charge you a lot of money for nothing. I called them for a service and the guy just did nothing. They charge you upfront, do nothing, don't allow you to cancel the booking. The company is full of arrogant people who tries to sell bad service and push their inexperience on you.

Great and friendly Service right from the initial phone call to the completion of the work
The communication was excellent and the terms and conditions clearly explained
Would use them again next time

I called Quick Air for a general aircon maintenance and was booked in within a week. The two technicians arrived right on 8am (Service window was 8am-12pm) which was fantastic. The two technicians were very polite, thorough and efficient with the maintenance. Great customer service experienced all round by the two Bendigo Technicians, and call-taker Marcus. Highly recommend quick-air if you're looking for a reliable, well priced aircon maintenance!

Booked through company for a technician to repair heater on 6th June. Company charged $229 in advance which was deducted from my credit card. Booked for 8am repair. Technician did not show up nor did he call. When I called, technician said cannot get there until 10. As I had to go to work, rescheduled for following morning for 8am and technician assured he would be there.
Again... no show. Called company. They said they can’t find him.
Totally unprofessional. Asked for refund which took 5 days

Had air con not working. Faded gradually. Typical of unit losing gas.
Asked for someone to come out.
Tech. came, checked, said found small leak just outside unit at a soldered joint. Said could not fix then. Paid $229 just to have a look.
Got quote next day. Said all coils had to be replaced. Not what tech told me.
All up price $1000.
Will be contacting Consumer Affairs Victoria regards being told one thing by Technician then quoted much higher work charge by office.

Start with the good, Technician was great, worked carried out great, although a little pricey. THE BAD, upfront cost, not consumer friendly, My first call to go a head with the work, I was told someone would call me back, a week later -nobody called me, I rang again and they stuffed my appointment dates, the whole process to get the technician out after quoting took over 3 weeks.

If I cancel I loose $99, if they stuff up, they have your money and and you are forced then to wait further for a time suitable for the repair, no apologies. Do not recommend.

We called Quick Air and deposited $229 to fix the cooling unit 0n 17th January 2022. Technician came and spent less than 10 minutes (had a young kid, daughter? in car waiting) did not even look at the roof wire connection. No inspection report and left; I called 24/01/2019 & I got a call back. I was told that unit was old, PC board & control not working; that I will get a report and cost quote through email very soon from Quick Air. I did get email on that day with NO details of cost but a quote to follow. That was the last time I heard from Quick Air 24/01/2019 and today is 31/03/2019. Quick???
QuickAir is now on my DO NOT CALL list for any repair services.

I was charged $629 for a total attendance of 55 minutes at our home. This included $229, in advance, to tell me (in 4 minutes) the pump in our Brivis evaporative air conditioner needed replacing and "a reduced price" of $400, paid in advance, with no invoice, to replace the pump that they charged $215 for and which can be bought anywhere for $65. The Department for Consumer Affairs got nowhere with my complaint as the company "had not done anything actually illegal". I would not recommend Quick Air to anyone if you want fair and reasonable service.