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Roadside Assistance Call Centre rude not helpful. Customer service is not up to scratch, Need more training.

i was in queensland and i needed road side assistance they send us RACQ to fix our car i really appreciate that.im with RAA for less than a year and im happy so far

I only joined RAA a few months ago and was involved in a car accident recently. RAA took care of everything for me, everything was sorted within the week and money transferred to me after my car was written off.
I would definitely recommended RAA!

Pffft my car gets stolen from my house, and the police found the car the next day, now I had too hand the rental car back the next day! What am I meant to drive now??? Fly??? I pay top dollar for a nonsense service, so until you decide to do a investigation on my car I'll just sit at home and wait!!! Facebook hate page coming up

This is the worst insurance company I have ever dealt with for a no-fault claim. Claim managers are lazy and incompetent. Avoid this company or you will regret it later with all your wasted time and frustration. I will be reporting my experience to the insurance ombudsman and also lodging an internal complaint as I have a page of errors in their service.

The few times recently I have had to deal with RAA for car insurance they have been excellent. Calls are answered quickly in Australian call centres, the staff are friendly and knowledgeable. Their fees are competitive and the website works well. 5 Stars from me.

Seven phone calls with no return calls to be told as you own a business we don't take the income from the business into consideration when processing an application. If they told me when I first contacted them I would never have applied.
The accounts lady was aggressive.
My wife recently tried for 2 weeks to make an appointment to see one of their travel agents. She never had a phone call back. We booked through another agency.
We are paying members and this is the service they provide.

It's been 6 weeks since an RAA-insured lady hit me on my bike. Went through the whole process (police report, she claimed and I submitted photos, quote etc.) and am still waiting to hear anything. I've rang a few times to be told "the report hasn't come back from our assessors". No option to do a damn thing to speed things up. Maybe if they spent less on shiny tv adds....?
nice work team, be proud.

This was an easy claim process and also the price initially was comparable and we also liked that it was South Australian and meant we were helped by someone local.

I had an accident and I wasn’t at fault. I tried to provide the other party’s info and the collision no to RAA but they won’t accept any of the info. I spoke to two agents and they both said that I’ll have to deal the other party’s insurance myself and they can’t do anything about it. What am I paying them for if I have to sort it all out? They take your money and provide no service. Every person I spoke to including the police said that the insurance companies would handle it. Beware if you’re dealing with the claims department. The last thing you need after having an accident is to be on hold for a long time and then speak to someone rude who can’t even help you.

Worst customer service I've ever seen.
Being on the line for a long time and an expensive service was offered to me. I could find the same service from other place way much cheaper.
If they want to keep their customers they need to change their behavior.

I called the RAA today & asked for a quote for comphrehensive Insurance & third Party property & also an RAA membership.The consultant asked if i had any damage to my car.So I answered as best as I could & he "replied We wont insure you. My background is in Hospitality not car repairs.And the consultant was rude & talked over me.I asked to speak with a supervisor.But you wont be getting my Business & wont be recommending you.

I have an accident that it’s very easy to judge that it’s not my fault but raa still need me to pay access when I need my car repaired because they said three party insurance don’t respond. I suspect whether raa staffs are spies of other insurance companies because acces can’t cover the repair costs.