Took out comprehensive car insurance on our new car. Involved in an accident which was my fault and damaged the car beyond repair. RAA staff were efficient and helpful with our claim and replaced our car with a new one with no problems. Will now insure again with RAA. as they are the best. Douglas.

Came out to work one morning to a semi burnt out interior in my 03 Saab 93. Raw took the car that day (monday) and by weeks end had the claim settled. Could not ask for a better company in such a stressful time. The policy was well priced and agrees value ment my custom Saab was covered. The phone attendants understood and included all my mods. From intercooler to c02 systems and tunes.. Thank you RAA. You will have my future business and my families.

Absolute terrible, dodgy service..I had an accident recently but they refused to replace my car parts..They just asked the mechanic to use glue to stick the bumpers back..I'm sure if it was the other way around, they would have charged me $10,000 and they would even ask me to replace the roof with a new one!! There is no way I get RAA insurance anymore; the worst company in Australia!

Have never made a claim toward a car or house or anything ever I needed to claim my car which have writen off and I've been run thou the ringer big time invasion of privacy poor communication about what's going on rude asseser Msging me at midnight asking for details of my accident 4 weeks and counting now and still not sure what they are doing with the car I know it's a, write off as the main structure of car is bent but raa have now lost me for house and contence a d once this car is dealt with they won't get my new car

I have been with the RAA for over 21 years. I have always had good service, any problems, one phone call and they have always been straight on to it. But it is becoming so expensive, going up each year. If it keeps going up I won't be able to afford RAA insurance. I have had very few claims over the years. payed Thousands of dollars, Is ther no rewards for not making claims.

I rang for road side assistance as my car battery was dead, the lady who answered was extremely rude from the get go. She showed no empathy what so ever and her tone was appalling. In an already stressful situation she made it 10times worse. Safe to say I didn't get the raa out and called a friend instead!

The wife and I were hit by a car that didn't stop at the stop sign. police did tests with us, we don't do drugs or drink. cleared of all wrongdoing and not speeding.car is a write-off. but RAA they are not like other insurance company's, very slow to pay us out. we live in the country and have no car.sadly we have been hit 4 times and never our fault. but other insurance company's fixed the car or paid us out very quickly and was in contact with us all the time. this is very bad.

I have had the unfortunate need to make 4 car insurance claims in the last 5 years as well as 2 house claims . Each time my claim has been paid out after a quick assessing process. Most recently I had a windscreen claim, it shattered on a Sunday and via the online claim system, it was replaced on the Monday at my work! I will never consider using any other insurer than RAA.

I have used them for under a year, have called them out twice now. Both times, great service.
My most recent callout, I had two staff members who were absolutely brilliant. Super friendly, great attitudes despite being called out in high winds/rain and from 6pm-7:30pm. More than impressed, have really gotten my money’s worth of service.

Raa refused to fix my car after months of waiting. They were not helpful at all. My car was hit while I was completely stopped, waiting for a speeding 4wd to pass. Raa is the WORST INSURANCE COMPANY EVER.

I changed insurers due to the appalling experience I had with QBE.
My experiences with RAA have been reassuring and helpful.
I am happy to pay a little more to get service that is nothing but the best.
Goodbye QBE.
Never again.

Had an accident where a lady hit my motorcycle and I was wrongly accused by false report. RAA especially Sheree as my claim handler stood up for me and helped me through every process. I also got the result of my claim within 2 weeks. What a great job! will surely choose RAA for my next vehicle

They are the biggest scammers when it comes to claiming. The only good thing is their road services.

IDK what kind of assessors they use, they are dodgy as. These people try thir best to avoid paying you what you what you actually deserve...