Cancelled my sons insurance only later to find they cancelled my wife's insurance instead now we are out of pocket as she had an accident. Also they took my name off my sons insurance so not only was I still paying for it but I could not cancel it and my wife is not covered. They got it wrong but I'm paying the price

Absolutely a company with high integrity, competative, combined with smooth operations after a car accident, where car was written off, claim made and settled within 4 days. Would not go anywhere else. Thanks RAA

My vehicle was stolen and found burnt out on 02/03/2018 and I called them they said they will pick it up from the location and they did not call me to give me an update I had to call them on 13/03/2018 and they said the vehicle was not found on the location.
So they told me to ask council and police and they did not take it so police put it as re-stolen. Now they said I have to wait 21 days to get the settlement.
it is not my fault they try to pick up the vehicle after 7 days of the report date.
worst company! Never again.

Stuck on the side of the road in 38 degrees with two screaming kids in the back. Called RAA emergency call out and found out that Our policy had lapsed for some months without us knowing due to change of address. So they wanted us to rejoin at an extra cost of $100 price hike??? And wanted another $90 for the call out??? Really RAA?? I was a Gold member for 15yrs and this is the Loyalty you give your customers.

Overpriced
Bad customer service

What is the point of paying for insurance if the RAA will not help you when someone hits your car?

Do not waste your money on insurance through these crooks.

I have 2 vehicles insured with RAA (full comprehensive insurance) and my home and contents insurance AND RAA membership and I won’t deal with another insurance company. They are very helpful over the phone and easy to deal with and are good value for money. The more you register with them the more discount you get. You also get discount on other products like spec savers and some electrical companies

Quite happy to take your money, but getting anything back from them is like squeezing blood from a stone. Always on hold, always being transferred, always some excuse or some hidden clause buried on page 83 of the terms and conditions that means your exact circumstances are mysteriously not covered. Penny pinched like Scrooge himself to avoid giving me the extra $150 I was entitled to, you'd think they were near bankruptcy the way they fought every cent. Their policy is quite clearly to delay and frustrate you until you eventually give up. Avoid at all costs.

Helped an elderly relative with a recent car accident claim. Had to do all the leg work to get a more reasonable valuation, and they increased the amount marginally but nowhere near a value that could replace a similar car as the policy holder was led to believe when taking out the very expensive policy.
They also disputed what was written in their product disclosure statement.
Overall absolutely terrible communication and awful to deal with (every person we spoke to was rude and patronising). No concept of customer service nothing but hassle dealing with these people.

I have been with RAA Insurance for 1 month. I was involved in a rear end collision (I was the car that was hit) that wrote off my car.

I claimed using the app and then rang to finalise the claim.

RAA waived my excess and sent me 3 crash repairers that were close to home that I could go to as well as informed me that I could go to any approved repairer that I chose.

As I provided both my details and the other party's details, photos of the accident and the police report number, they made this process simple and asked just 10 questions to clarify the incident.

Very simple process and the customer service representative was a joy to deal with at a time when I was stressed due to the accident.

10/10

Terrible service, do not recommend. I made a policy, disclosed my driving offence and was given a premium. Had my car keyed and made a claim, after that they cancel my policy. They say I did not disclose my offence properly. Well what happened is that I have never made an insurance policy before and the girl I spoke to to get my quote did not explain what an 'altered license' meant in detail to make sure I understood it. So after this claim goes through I need to find a new insurance policy. Which I did- Youi. They are great, I recommend them 10000x more than the rude and ill equipped people at RAA.

Have just signed up with RAA car insurance, so can only comment on the value of the policy. Was with Coles for my car insurance, but they doubled their premiums this year for no apparent reason. I had no accidents etc, so rather than query the rise, I walked. RAA is usually dear with their premiums, so I hope I don't experience issues if I ever need to make a claim.

Already having policies with RAA, I thought I would take out caravan insurance with them .... because we are going to be travelling and living in our caravan, they won't insure it ..... I'm obviously missing something, caravans are made to travel, surely living in one would make it more secure than leaving it unattended in some driveway and the fact that it is going to be our home we are certainly going to be looking after it as best we can .... it is the roof over our head!

I have had my insurance with RAA for many years, and thought I could trust them to protect me when I had an accident. Firstly I had to find my own repairer and then it took 1.5 months to book it in. Cue them using every single technicality to make me pay excess they could. I felt like a criminal and like they didn't care. The dispute process is a joke and they 'didn't get my letter' I sent in their own reply paid envelope after two weeks. Super frustrating to deal with, call centre staff do not care, you have to do all their work for them and it's not worth the costs just for the brand of being with the Raa. A completely dissapointing way to treat a loyal customer who is now leaving to another company.

RAA marketing portrays a very false image about their customer care factor. In June 2017, they sent out a satisfaction survey. It had provision for disgruntled reviewers to request a phone call from RAA, to discuss their concerns. Arising from their disgusting behaviour after our car was stolen, we gave a poor rating, and ticked the 'contact us' box. They haven't bothered. That speaks volumes about their customer care factor. It's a charade.

And numerous other reviewers are correct in their assessments. If it's a simple claim, where the other party is known, they're ok. But if they cannot claim back from a third party they are the polar opposite - they're absolutely dreadful, cunning, and very hard to deal with.

An RAA client rear ended my near new trailer. It was assessed by them as a write off and 100% their responsibility.They offered just half of the replacement cost and there are no second hand trailers with the same features near by.