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ClaireMetropolitan Adelaide, SA
Home and Contents Insurance after Grass-fire damage
We recently had to make a claim after a grass-fire damaged our fence and the house had smoke damage.
The insurance assessor was very prompt and arrived to asses the damage one week after the fire.
There were no problems with any part of the claim and we got money to replace the fence 2 weeks after submitting the quote.
The assessor organised for our mains water pipe to be replaced, painting of the walls and ceiling,carpet and rug cleaning, curtain cleaning, air conditioner cleaning and even organizing an air purifier for a weeks hire to clean the air.
I could not recommend RAA Insurance high enough for coming through when they were needed.
Thanks RAA
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Jason.Far West, NSW
- 2 reviews
No coverage for old house
They accept insurance premiums on our old house but won't cover anything because of age. What a rip off.
Over priced and use what ever loop hole they can to get out of paying.
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NaturaleeSouthern and Hills, SA
- 4 reviews
Good bye RAA
I made a claim on a damaged phone. Was told information on phone when making claim and then they paid different amount. It was inferred that I didnt understand information given, so I insisted they listen to two phone calls that confirmed I was told what I stated as fact. I received an email from RAA saying they had listened to calls and my version of events was correct.... No apology and the wording of an email from RAA inferred they were doing me a favour by paying me what they initially stated they would. Well, I am a man of principle a...Read more
nd want an insurance company that does the same. Good bye RAA. Found house and contents offering more for less price. All you had to do was apologise and you would have kept me as a customer. You also lost a close friend of mine who witnessed your mismanagement of my claim.Similar opinion? Write a review on ieatwords.com.au!
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FraidonMetropolitan Adelaide, SA
Not happy with RAA at all. Bunch of thieves
lease please don't go with RAA. I had comprehensive car insurace with RAA and was Agreed value when i insured my car, ihad a car accident in victoria i went for a short holiday and when i called them to make a claim they assessed the car and said its a total loss and we will pay you the settlement, they called me again and said the agreed value is too hight and the market value is only 18k, why would you even accept the agreed value when you think its high? Why would you charge me extra for premium when i chose the agreed value? . I will take this to my lawyer and take it forward to the court.
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Cara72Eyre Peninsula, SA
- 3 reviews
Contents
Haven't made a claim but seemed pretty run-of-the-mill to me. I haven't ever had to make a real claim with any insurance company, so I guess that's where the real proof will be when and if that time comes!
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Jackie
- 10 reviews
- Verified customer
Accidental damage claim
Agree with the others posting about their ridiculous process for accidental damage claims. Xbox won't work since we moved house. They expect me to take it to a repairer, get them to write a report and pay the costs for that (which I may get back). What is the point of accidental damage cover if they expect all the reasons why it doesn't work anymore? And the excess is $150 on that when it is $100 on my insurance policy. I cancelled the claim and yet it sits under "completed claims" on my account. It should be deleted as it was NOT completed. I'm really disappointed and think the process is completely ridiculous.
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TrishMetropolitan Adelaide, SA
Excellent, quick service.
I had a broken ipad pro 10.5 that I made a claim for on our accidental damage. RAA were fast and efficient. I was more than pleased with their service. They did ask for proof of the ipad specs which was no problem.
A few years back my husband had a car accident and our car was written off. Again RAA provided fast and efficient service.
I am happy with RAA and based on our experience with them would recommend them to others.
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BronAdelaide
- 2 reviews
Lost Keys
I recently lost a set of keys, including a car key with all the bells and whistles. They fell out of my bag while I was walking the dog. Reported to RAA and was asked if they had a name and address on them, when I replied No was told they would not be covered. Why would you have these details on a set of house and car keys? So someone could enter your house and rob it and drive away in your car? I asked if I was wearing a necklace or earrings and one of these items fell off would they be covered as no-one has name/address on these and told they...Read more
would. I have the accidental cover for items used outside the home and thought I would be covered. I have done the right thing by submitting a police report and even making notices about the loss with my phone number included. I have handed these out, asked walkers in my area and even letter boxed with no success. No luck. I am now getting quotes from other insurers as I won't be renewing my policy which is due in a few days.1 comment
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- Verified customer
Never could believe me
I had an incident with someone's car and I was discussing the matter with raa staff over the phone and whatever I said, she said I am wrong and asked me evidence and whatever the other party reported, she accepted. I felt that I am negotiating with other party's LAWYER, not raa customer service. I have two cars insured with raa and wanted to insure my home with them,as well, but got the lesson to find a better insurance company. Raa is an excellent insurance company as long as you keep, calmly, paying them. When it comes to costumer service? fever and pain!
3 comments
RAA o.Royal Automotive Association
Hi Rozz, thank you for sharing your feedback and we're sorry to hear that you've been unhappy with our customer service recently. We'd like to look into this for you to ensure we can improve our servi... Read more
ce for members. Are you able to please send your claim number and any more details through to [email protected] so we can do this? Kind regards, LauraHi Laura, thanks for replying. Here I put my policy number. Also, I have seen the photos of car that RRA has sent me, and that is not the car that I touched it. That's a different car in a different location and time.
Regards
Reza
... Read more
RAA o.Royal Automotive Association
Hi Rozz, thanks for sending this information through. I've passed this onto our team to investigate for you and asked them to give you a call to discuss. Kind regards, Laura
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DisgustedAdelaide
- 3 reviews
Dodgy, dishonest, unethical liars
Appalling unethical behaviour, took months to deal with a valid claim, then tried to refuse it on incorrect information, failed to disclose hidden policies, tried to change a policy retrospectively to avoid paying a claim, very stressful experience. Very unprofessional, incompetent company. Don't deal with them, they will do anything to avoid paying a claim!
3 comments
RAA o.Royal Automotive Association
Hi there, thank you for taking the time to share your feedback. We're sorry to hear you've been unhappy with our claims service recently and would like to investigate this for you. Are you able to ple... Read more
ase send your policy/claim number and a little more information through to [email protected] so we can do this? Kind regards, LauraHi Laura it's already been investigated and the claim has been paid, as it should have in the first place!!! It took months to get sorted out during which time we were promised phone recordings which ... Read more
weren't sent, when I followed them up I was told the policy on sending them had been changed (that day!). The recordings proved what we had been saying was correct, that's why they weren't sent!! Incorrect information was relied upon as an excuse not to pay the claim and we had to go to extraordinary effort to provide evidence proving a simple claim was correct. Dodgy contractors were used by the RAA who did very poor repairs which had to be redone. The whole situation was ridiculous and very, very unprofessional. We have cancelled our policy. I have posted this review to warn other people about dealing with the RAA. I hate to think what would have happened if our house had burnt down! It was very stressful and unnecessary.RAA o.Royal Automotive Association
Thank you for sharing this information, we can understand this would have been frustrating. If you'd ever like to provide your claim number at so that we can look into the specifics, we can use this to improve our processes. Kind regards, Laura
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Adam KAdelaide
- 10 reviews
- 12 likes
- Verified customer
Excellent
iPhone X was lost on a trip and dealing with Optus insurance resulted in 3 hours of being on the phone waiting and being told different information by different people. RAA sorted by claim in 10 minutes on the phone and approved in less than 24 hours. Thank you RAA.
1 comment
RAA o.Royal Automotive Association
Hi Adam, thanks for writing us a review and so glad to hear you've been so happy with our insurance! Cheers, Laura
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Nonsense company
Claim their road side premium membership covers majority of services, but when I had a flat TYRE and no spare, they claiming the towing included in my membership doesn’t count as it isn’t a mechanical issue and needed to pay an additional $100. Called again the next day for them to change the TYRE but refused as it wasn’t on the rim. Nonsense company, waste of $200 membership. Will not be joining again.
1 comment
RAA o.Royal Automotive Association
Hi Lens, I'm so sorry to hear you have had issues with your roadside assistance. If you would like me to look in to this for you with our management team, I can do. If you can email the details and yo... Read more
ur membership number to [email protected] attention Gemma, I can get started for you. Kind regards, GemmaSimilar opinion? Write a review on ieatwords.com.au!
PakmanBrighton
- Verified customer
WARNING - Do not use RAA!
* Do not go anywhere near this organisation. They are liars, cheats and thieves, providing all promises but fabricating evidence when a claim is presented. My simple claim was around $1000 and has been drawn out for over three months before being finally disallowed. The net result, now cancelling three car policies, two house policies and two roadside covers as I do not want anything to do with these crooks. No doubt they are very proud of themselves!
1 comment
RAA o.Royal Automotive Association
Hi there, thank you for writing a review for us and I'm sorry to hear you feel this way about your claim. We hate to think you are feeling this way and we can send through this information to our inte... Read more
rnal management team. Are you able to send your information to [email protected] attention to Gemma and I will ensure we look in to this for you. Kind regards, GemmaSimilar opinion? Write a review on ieatwords.com.au!
Rachel1993Port Lincoln
- 9 reviews
- 8 likes
Claiming damaged phone has been a hassle
Policy was easy to set up through the local RAA service. And I love dealing with them. But as soon as you have to do any claims, you need to phone, are on hold for quite a long time and I haven't had a good experience. I've now been two weeks + without a phone. I have done everything I need to in a timely manner (posted the phone etc) but my claim has been accidentally cancelled once, customer service representatives have given me the wrong information on two occasions. When you are on hold, they ask whether you'd rather email and give those de...Read more
tails. So of course that seems like the logical thing to do except they take weeks to respond to your enquiry. I like supporting them because they are SA based but this has been a bit tricky to organise. I'm about to call them AGAIN to see when my new phone will be here. Don't have high hopes!!! I'm just glad it's something minor like a phone and not a flooded kitchen or something!1 comment
RAA o.Royal Automotive Association
Hi Rachel, sorry to hear you have had this experience. I will pass on the feedback to our relevant claims team about the customer service issues you had. Thanks again for sending in the feedback, it a... Read more
ll helps us to improve our service. Kind regards, GemmaSimilar opinion? Write a review on ieatwords.com.au!
Poor Service
Claimed my IPHONE on accidental damage as that's why I have it.
Got a letter from Apple, stating it needed to be replaced.
Now they are telling me that i have to take it into the store to be sent to the head office before they will replace it.
I have a letter why else do I need to wait.
Took it into a branch now and told would be sent off straight away, Called again, haven't received it yet.
In the mean time I have to wait without a phone, for them to receive it.
GRRR Thinking of cancelling my policy.
1 comment
RAA o.Royal Automotive Association
Hi Tiff, sorry to hear you have had issues with our customer service for claims. I will send this feedback on to our team to review. Thanks again for taking the time to write in. Kind regards, Gemma
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Unhappy
Customer support is very poor for existing customers. I rang with a simple question about to seek for information about my increased premium and the 'customer support person' over the phone was really rude and raised his voice at me. Customer support service treat customers with contempt.
1 comment
RAA o.Royal Automotive Association
Hi Kesha, thank you for taking the time to review our insurance. I will ensure this feedback is passed on to our team to help review our customer service for claims. Kind regards, Gemma
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pc55Adelaide
- 3 reviews
RAA Home and Contents Insurance Claim - Prompt excellent Service by local SA Service Team
This week I needed to make a claim for food spoilage after major flooding and storms caused significant power failures across the state. My claim was actioned promptly by the caring and dedicated team at RAA Insurance. My claim was completed in less than 2 days. Now that is service. Well done RAA Insurance.
1 comment
RAA o.Royal Automotive Association
Hi PC55, thank you for this feedback, it is great to hear. I will ensure it is passed on to our team. Kind regards, Gemma
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pinery fire
they just ignore you when you make a claim to do with an exsiting issue if they do not want to deal with it. no phone call and nothing in writing. they are so rude and treat their customers with comtempt.
1 comment
RAA o.Royal Automotive Association
Hi there, I'm sorry to hear you had a bad experience with our services. I will ensure your feedback is sent on to our team to help review our service levels. Kind regards, Gemma
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It's refreshing to speak with local customer service
I've been with RAA for several years and they have always been a pleasure to deal with. Friendly customer service, prompt attendance and peace of mind. What more can you ask for?
1 comment
RAA o.Royal Automotive Association
Hi Carlo, thank you for this great feedback. It's lovely to hear that we could help you. I will ensure this is sent on to our team. Kind regards, Gemma
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Major fire still not finalised. Dealing with incompetent thieves helping themselves to family belong
No way will I ever do business with RAA again. It will be too easy to stage a burglary now that some things have been replaced with new and they have details of my claim and valuations. Delays, false payout figures, dodgy scams, theft on a big scale. What customer support do they make, I never found any but having to deal with incompetent thieves on my own, RAA would not take police action. FOS working to rectify masses of problems, then on to Police fraud squad, and court action for compensation on the near horizon. If you let them know you...Read more
r security details, watch out. Their ethos is theft from top to bottom. August 28th 2017 Update: RAA have not honoured the terms of their policy because they are incompetent. Keep a detailed account as every situation arises, it can then be taken to court as proof of mismanagement. Take photographs of damage to build and contents and compare them with pre-fire damage. RAA prefers total destruction, making payout easier for them rather than having to restore and replace. Ombudsman fought to get my claim finally settled after two years of struggle. Compensation withheld due to loss of medical certificate. Customer Support from RAA is zero. When faced with theft by their employees they are aggressive, they do not have police checks on their staff. Workmanship is shoddy, fifth rate. Builder could not build a replacement carport.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
David W.asked
In SA which loss adjuster do you use in the event of a home insurance claim?
No answers
Natalie W.asked
Is my lost/stolen mobile phone covered by contents insurance?
3 answers
Hi Natalie I can’t answer that question, you will have to ask them depending on your policy. If they say no, don’t take their word for it, read your policy and double check. We found them appalling to deal with. They went to extraordinary lengths to not pay a small, valid claim. They eventually paid it as it was very clearly covered under our policy and we started action with the Insurance Ombudsman but the whole experience was very unpleasant. We were lied to, they withheld evidence when we asked for phone recordings which proved what we had told them, they even retrospectively changed a policy! We cancelled our policy with them and are now insured with a much more reputable business. I strongly suggest you find another insurer. Imagine what would happen if you had a big claim!!!
If there is nothing on the phone to identify you, they will probably reject your claim. Try to claim it and if rejected complain to the Ombudsman. I have found them helpful. I am still waiting on a resolution re my lost keys. Have sent them quotes but have no reply yet.
RAA o.Royal Automotive Association
Hi Natalie, depending on your policy and options you've chosen your mobile phone could be covered. The best option would be to give us a call on 8202 4567 so we can check your policy for you and provide advice on how to make sure you're covered for the things you need, like a mobile phone or laptop etc. Kind regards, Laura
john kasked
My son dropped his mobile phone from his shirt pocket whilst on the roof of our house it has smashed beyond repair the phone is on an optus plan with a $500 cost for replacement is this covered under our home and contents insurance accidental damage?
1 answer
RAA o.Royal Automotive Association
Hi John, so sorry to hear your son's phone is broken! We can certainly check whether this would be covered under your insurance policy for you, are you able to please provide your full name and policy number, as well as your DOB and address (for privacy) to [email protected]? Cheers, Laura
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RAA o.Royal Automotive Association
Hi Bron, sorry to hear that you've been unhappy with our claims process recently, and thank you for providing your feedback. I can organise for this to be investigated for you, if you are able to plea... Read more
se provide your member or policy number to [email protected] Kind regards, Laura