RAA Home and Contents Questions & Answers

Hi Natalie I can’t answer that question, you will have to ask them depending on your policy. If they say no, don’t take their word for it, read your policy and double check. We found them appalling to deal with. They went to extraordinary lengths to not pay a small, valid claim. They eventually paid it as it was very clearly covered under our policy and we started action with the Insurance Ombudsman but the whole experience was very unpleasant. We were lied to, they withheld evidence when we asked for phone recordings which proved what we had told them, they even retrospectively changed a policy! We cancelled our policy with them and are now insured with a much more reputable business. I strongly suggest you find another insurer. Imagine what would happen if you had a big claim!!!

If there is nothing on the phone to identify you, they will probably reject your claim. Try to claim it and if rejected complain to the Ombudsman. I have found them helpful. I am still waiting on a resolution re my lost keys. Have sent them quotes but have no reply yet.

Hi they sure do many branches in SA

Yes they do...but it will cost extra on your insurance premiums or I think you can offset this a bit by having a higher excess. They are not the cheapest around but I have made a few claim and never any trouble.

yes but I think NRMA is the equivalent in most other stated and not sure if its if they are under the same banner.

Not sure about that one. You may have to trawl through their PDS for an answer to that question. It may be one of the optional things available that insurance companies make available at extra cost.