RAA home and contents insurance are a joke. Good policy but their underwriter IAG are all idiots. After a recent breakin followed by damage from a burst water plumbing they sent an assessor who was thorough and quoted correctly for damages he can see and expect. This was followed by another assessor which estimated a much lower figure to fit their own estimate. This led to lots of discrepancy as all the contractors later found more damage as expected by first assessor. Been 8 months now and when we complained we ended up being watched and inter...Read more

Recently purchased a property and had RAA upgrade the current alarm system. We now have it monitored by cellular and doesn’t need a home phone line. This also gives us an "App" to turn the system on and off as well as check the logs of when the system was armed and disarmed.

As we have pet's it was critical that we minimise false alarms using Pet Immune detectors, so far I am over the moon! Not a singe false alarm.

The system was installed with care and any extra holes left from the old panel were patched up by the tech. He also had his o...Read more

You will never deal with an actual RAA employee. They will all be IAG once a claim has been made.
These guys are crooks. 26 months post fire and still nowhere near settled. They started with one page repair scope of works, then 1.2 pages. Sat on that for four months. Got one of their experts in who did a fair job, and created detailed 16 page Sow......then they ignored it. Watered it down to fit their preconceived figure.
We have detailed info showing that they created the payout figure prior too any costings. Also companies that have never ...Read more

I cannot imagine a worse experience. My house was broken into more than three months ago. The front screen door and wooden doors were smashed. I had no less than six people come to my home for various quotes and inspections. My door was barricaded with ply wood for safety - meaning I couldn't use the door - not to mention fire safety issues. 7 weeks and many complaints later - a temporary door was installed. It is now 14 weeks since the break in and no repairs have been done AT ALL.

I asked to be paid out so I could do the repairs myself - t...Read more

Sadly as an existing RAA member and having purchased numerous previous products from the RAA I was very supprised to find out that even with extensive customer loyalty discounts the RAA building and contents insurance policy was still more expensive than the major alternatives.

Whilst they do provide these discounts it is very deceptive and pointless when after they are applied they are still upto 30 percent more expensive.

As such i have cancelled my purchased policy and moved elsewhere.

I Contacted the relevant Manager seeking an ...Read more

Genuine mistake by specifying the wrong model of the phone at the time of insurance, 6 months later, phone lost, sorry can not claim as the gitis do not match. Being accused of trying to cheat did not help. Interestingly at the time of adding an item to those to be insured I was only asked a bare minimum questions, only at the "claim time" additional info was requested and this is when it was revealed that I supposedly provided mismatching details about the items. Yes, I used RAC for the last 22 years for home and car insurance, never had any ...Read more

The assessor cancelled over the next two week period, finally arrived . Found out about 2 months after claim that my daughters possessions were not covered under so called home and contents insurance. My daughter is a student and is paying off this new computer ($1,000) and why didn't they tell her that her stuff wasn't covered on the first visit with assessor. Now she's started UNi with no computer also over 2,000 of stuff stolen but owe RAA decides now after months to let her know. She's been deverstated and still owing money is struggling t...Read more

We had our car broken in to one night when it was parked out the front with my handbag in it. Our car insurance only covered up to $500 with a $350 excess so we used accidental loss on our home insurance and clamed back nearly $1600 with a $100 excess to pay (designer handbag, camera in glove box plus my sons DsiXl and games).

The people in the office (Modbury) were really helpful and made it so easy taking away alot of the stress i had expected. The people on the phone were a bit rude and abrupt but the office staff more than made up for i...Read more

We switched to RAA home and contents as well as car insurance (2 cars) 18 months ago. The first 12 months was fine with no issues. Then in May I sold one of the cars, rang them and informed them to cancel the car insurance, they said it was done. Then we receive a letter a week later saying our home and contents was canceled (not the car), quickly rang them and confirmed it was the car we wanted canceled, not the house, they apologised and fixed it. A month later we receive another letter telling us AGAIN they have canceled our home and content...Read more