In the Sunshine Coast we had a mechanical problem with my car and in a very short time had a guy named Nathan show up. He was EXTREMELY helpful, kind, well educated and he identified the problem within seconds. He went the extra mile in recommending us to go to Repco- as he was driving by an hour later, he saw us at repco buying the parts he recommended and he pulled over to help us fit the parts! This guy is worth his weight in gold- going above and beyond the job! 10/10

Bad manners aggressive attitude can't be bothered attitude on a Sunday morning, welcome to racq ! Needed a battery for my old car but mechanic quickly turned me of racq getting my money. Drivers need to know there the face of company.

Refused to replace a 4-month old battery which I sincerely doubt I voided the warranty on. A second guy from RACQ gave a moderately different diagnosis for why the battery failed.

The second roadside assist guy was pretty nice, though.

Yesterday I was driving up Petrie terrace brisbane and although I thought I had enough petrol to last till I was out of the city, going uphill the car (old ute) stopped dead in the middle lane. I managed to get to the curb and was in a difficult spot near a corner, especially as peak hour hit. The 5 stars are for Thomas the racq tow truck driver, he was kind and professional and explained everything he was doing. He took over, getting me straight into his air conditioned truck. He also didn’t make me feel stupid that it was the low petrol and got me safely to a petrol station.
Thank you Thomas.

Sent from my iPhone

Had to call RACQ for what I thought was a faulty battery. Technician was there within 20minutes and did a thorough check and established that no charge was getting to my battery and no voltage was getting to the battery due to a faulty part. He advised I buy a new one and pop it in. When I expressed that I wouldn't know how to do that he immediately offered to follow me to Repco and said he would put the part in for me. He even came into the shop to make sure I got the right part and then put it in the car. NATHAN from RACQ Caloundra area, you are an absolute gentleman and I can't thank you enough for the amazing service.

I would like to thank RACQ and Trio Towing in Gympie especially Lyndon Cripps from Trio for doing everything possible to help us get our motor home from Gympie to the Gold Coast after a bit of bad luck with electrical issues. Lyndon went above and beyond to help us and we appreciate it so much.. thank you

We had two flat tyres at Somerset Dam and needed to be towed to brisbane. Dave from Kilcoy was there within an hour so and was very helpful. He towed us back to Brissy no trouble at all. Couldn’t speak higher of the man.

A happy customer of 20+ years. I was met with arrogance and attitude. When I asked the mechanic if he'd completed a brake test he blatantly lied and said he had. There was no mention of the test on the invoice either.

be careful when getting ya battery replaced by RACQ they will try anything to not cover it under warranty and will request you to go to a dealer.

Battery changed in my car from racq after 1.5 years it got dead and its still under warranty, racq suggested me to take it to provider and now the provider is telling they cannot do anything with the battery and the warranty!
Just concerned why the heck they need to write a warrenty when they cannot do anything !
Just a totally ripoff.

Michael is the great guy in Brisbane area.

I did not expect that my car gets brake down.
But it happened to me, few month after I renewed RACQ policy.
It doesn't start. It sounds like a batteries fault.
I called RACQ roadside assistance at 8:30 on Sunday night.
And they organized to one of RACQ Technician Mr. Michael from Oxley in Brisbane area.
And He was very nice guy and has great service spirit.
Thanks Mr Michael. and Thanks for RACQ.
You have great staff.
Cheers.

Called for roadside assistance but was told they do not service my area in Ormeau Queensland, I have not transferred my membership from NRMA to RACQ due to this, I get better service thru NRMA even I am in Queensland and they send RACQ.

I have just had the battery replaced in my car by RACQ - at an expense of $215 - an identical model to the last one - RACQ brand, apparently - and labelled as "Premium". Having driven cars for over 30 years I'm a little miffed that the battery failed 2 years 4 months and 13 days after purchase - warranty is 2 years. Looks like I'm not the only one with this complaint - as noted by someone else it feels a bit like being conned by an old friend! Note that the actual roadside assistance was good, it's only the battery that I'm rating.

I have been a satisfided member of RACQ roadside assist for many years, until recently.
It is to complicated a story to retell here, however it has left me feeling like I have been conned by an old friend. The experience has made me question remaining a member and the wisdom of ever purchasing a battery from RACQ Roadside Assistance.

Broke down in North Queensland, Fast response, camper towed to garage, Rac booked accomodation for me and followed up to ensure I was happy, Highly recommended

Purchased a battery from RACQ. It failed a couple of months later. I was told it was my fault and they wouldn't replace it under their warranty. After reading many of the reviews here it appears this is how they operate. Take your money and don't honour the warranties. And don't bother contacting the office of Fair trading. Another government department that does nothing.