Highly recommend Shane (428). Car was not able to start at Windsor, he eliminated issues with the battery, fuel pump etc. Finally asked had we dropped my car key which i had, where he suggested maybe the chip had fallen out. He went back and searched for the chip and found it on a busy street. Saved the day!

I had to wait for three hours and no one showed up. Very frustrating.
I had to pay $99 to a tow truck to take my car to somewhere safe. Two other RACQ trucks just passed me. I expected more prompt response.

My car wouldn’t start - battery problem. I called the RACQ and they arrived within the specified time to install a new battery which was carried out efficiently. After this a warning light appeared on the dash during the drive home. This is quite common. We called back to the technician, who drove to our home and fixed the problem. Nothing was too much trouble for them. I would never let my membership lapse. It’s reassuring and great value.

I have used RACQ 3 times over last 12 months Service has always been prompt and attendents polite courteous and knowledgable Reassuring I can rely on this service when needed.

I had a flat battery and no phone ( one I used from a man in a house where I broke down). Ashley came out within 30 mins and was so professional. He was a knight in shining armour. Thank you so much Ashley.

Flat battery.
Forty minutes from my initial contact till I drove away.
The lady, I initially spoke with over the phone and the gentleman, who changed my battery both provided clear and precise information and very really friendly. Overall excellent service.

Short wait time,friendly and professional.
I have needed RACQ twice in the last few months and both times I have been extremely happy. Exceptional customer service from call centre and attending mechanic thank you

My car got stuck in a muddy puddle, I waited for 90 minutes and got told they sent a third party company called Harvey and this third party refused to do the service because it is raining and wet. They contacted me with this third party who had a horrible attitude and really bad customer service and after 2 and half hour just told me can’t do anything. Useless and unreliable!

My daughters car had a flat battery, and luckily we had insisted she had RACQ. Roadside Assistance. Stuart arrived today within a very short space of time. He was extremely professional, warm and knowledgeable. We were at McDonalds Brookside on Osborne Rd Mitchelton. Hopefully he sees this and knows how grateful we are! Great job Stuart!

I waited for 2 hours for a tow truck for one to eventually, show up i hailed it down as it completed a u turn to drive completely past me twice. I called racq for them to inform me that it was a coincidence that the truck was there at 9:00pm at night in a quite suburban street and I would have to wait another 30 minutes for a truck. If I would have known this service was so useless I would have paid for a private tow truck and never purchased a subscription. Take this into account when you think of purchasing this service. Thanks.

called after car would not start at the servo, lady said within 60 mins. 3 hours later they came and said i need a tow truck that will be at least another 3 hours (no updates during) NOT HAPPY JAN

The lady on the phone I believe was Emma, was extremely lovely and informative. I had just finished work and my car would not start, I work late hours so it's not ideal for this to happen when no one is awake to help me out. Luckily Lee came to my rescue and this issue was resolved in less than 10 minutes, he was very imformative and clear with what I had to do after his quick fix! Thanks so much!

Very helpful and efficient right from the first phone call! I didn’t have to wait hours either even on a public holiday! They even towed me to my mechanic!!! Thank you so much for peace of mind RACQ!!!!!

Roadside ultimate is efficient, effective and worth the extra money for when your travelling. A excellent service for when you need it most. Customer service representatives are professional and really friendly. First time I have ever left a review for anything so it has definitely been a great experience.