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127 questions from our users

Ofa T.

Ofa T.asked

hi my sister got me an iphone for Christmas from them and on the weekend it was stolen. Will they be able to track it or replace it?



1 answer
Fired Up
Fired Up

Get someone to contact them for an answer


Rachel P.

Rachel P.asked

I brought a treadmil 3yr ago and after lease buy for $1. I asked for a new one so I know then its not been badly used.They delivered it to my lounge room all in plastic and book and allen key also in a plastic zip bag. I never used it for 1yr. I then moved into a house I brought and its lived in double garage for 2yr on carpet and no water or rain can get to it. Almost 3yrs has gone and it stopped working so I called and they picked it up and said its not a motor issue its the belt from wear and tear.Byt they said its corroded under the front and they asked has it been in water or left outside? I said definitely not.I then called the store and told them what they said and I asked mel has anyobe else had it before me? She said yes 1 other person I said well I asked for a new one so I know its not been treated bad and I know im only owner. And secondly I would not of hired a secondhand one at $35 fortnight totalling $2773.68 when I could of got a secondhand one half that cost, also none of my contract paperwork tells me if new or used now ive looked after this issue. What can I do about it as im not impressed?

1 answer
george
george

contact consumer affairs


Rachel P.

Rachel P.asked

Hi almost 3yr ago i hired a treadmill i asked for a new one.whn they delivered it it was all wrapped up in plastic. Almost 3yr has passed and it would not go.they picked it up and said was a worn out belt. They asked if ever in water as under it is coroded.i said never its always been inside. I called the store and told them i find it strange they askef if ever been in water as corroded under it.i told manager always been inside.i then asked you sure someone else never had it before me? She then looked up records abd said its secondhand.i then told her when i hired it i asked for brand new one as then i know ive only used it plus i want to buy it after lease runs out for a $1. I then came home to look at my contract and it dont tell me if its new or used.i thort $35 fortnight is good for a new treadmill lease but not for somthing already used and end of lease it means ive paid $2773.68 for a secondhand tready NOT IMPRESSED. What can i do about this?



1 answer
Fired Up
Fired Up

Get a new one


Sea

Seaasked

How long does it take for the prepaid visa card to come in the mail?

2 answers
AnnoyedCustomer
AnnoyedCustomer

Mine took months. I followed up with them twice before it came.

george
george

mine took just a few days




Jill

Jillasked

I received a lounge today however it is too small and due to illness not suitable for me to get on and off. Am I able to swap for a bigger item on a shorter contract?

3 answers
smok
smok

I'd call them and ask, or call your local store. I doubt they check this question page. Hope that helps

george
george

Have you contacted the store they are the only ones who can give you the correct information radio rentals do not monitor this site

Jill
Jill

Yes I have and yes they swapped for one more suitable


Tammy H.

Tammy H.asked

I would like to cancel my 48 month contract. What would be the cost?

1 answer
george
george

radio rentals do not monitor this site you need to contact them by phone or ask in store


Ahmad A.

Ahmad A.asked

A prepaid Visa card can you pull out money on it for my ATM machine

2 answers
george
george

if you want to

AnnoyedCustomer
AnnoyedCustomer

No you can’t. It’s prepaid and cannot be redeemed for cash.


Dwight

Dwightasked

I lost my phone will radio rentals replace it?

No answers

Jud

Judasked

Hi i got my son a tv in November for Christmas he has just accidentally knock over and completely cracked the screen can i pay radio rentals to fix it or is it covered ?

No answers

VB S

VB Sasked

If an account is in credit, can I withdraw the amount in credit on my account at all?

1 answer
Jud
Jud

Yes i did


Peter

Peterasked

Can radio rentals charge late fees?

1 answer
Emma
Emma

Yes, $7.50 late payment fees


Shorty

Shortyasked

Can I swap a rented item for another item the same that works better?

No answers

Sharna F

Sharna Fasked

What does it mean to have been conditionally approved?

No answers

Steph

Stephasked

My daughter cracked the screen on her mobile phone we are renting and I am curious if we are still able to upgrade this phone with the cracked screen?

1 answer
Gary
Gary

Radio rentals includes repair or replacement if of no fault of your own, depending on how far into you lease agreement is with normal wear and tear i believe yes, I would call your nearest Radio Rentals office and speak directly for definative answer. My experience with Radio Rentals staff has always been helpful.


Jazza wazza

Jazza wazzaasked

Renting A iPhone that needs to be sent in for repairs will I be able to pay off the repairs over the length of my contract or pay it in full?

2 answers
Gary
Gary

Radio Rentals include repair or replacement automatically. Radio Rentals also give warranty for the entire life of your lease.

Jazza wazza
Jazza wazza

I’m with radio rentals Rockingham wa the told me I have to pay for phone to be repaired once it sent in and find out the cost


Brooke

Brookeasked

I got phones through you but it was stolen do you guys cover stolen goods?

4 answers
Rabhaw
Rabhaw

Yes if you report it to the police within 48 hours

Rabhaw
Rabhaw

Yes if you report it to the police within 48 hours

Bid
Bid

This happened to me and I did not get it replaced! They said it had to be in my home at the time of being stolen! I had a police report and still had to pay off the contract!


KarenJ

KarenJasked

I have been a customer for about 8 years. I'm currently renting an iPhone and the rental time finishes in 4 months, however, I need to upgrade. Can I go into the store and upgrade to a newer model?

1 answer
Rabhaw
Rabhaw

Yes you can.


Debbie D

Debbie Dasked

if I purchased a 65inch TV,on my first payment do I get any money back?

2 answers
Rabhaw
Rabhaw

You will be given the choice of a visa card or 60 days rent free.

Kellie
Kellie

You need to make sure that your not signing up to a lease contract.


Sam P

Sam Pasked

My son broke the screen on the TV we are paying off will they help out with parts or fixing it?

1 answer
Kellie
Kellie

Yes they will.


Wix

Wixasked

I am renting to buy a PC from RR and on contract for 3 years. My question is : the damn pc crashed yesterday but I have a recovery disc here, and an installation disc from my previous PC (running the same), can I use this to repair/install instead of wasting time and waiting for RR to do it?

2 answers
Emma
Emma

If you do you’ll void the warranty

Nick G.
Nick G.

you wouldnt be voiding warranty if your just repairing/reintsalling operating system


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