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127 questions from our users
Ofa T.asked
hi my sister got me an iphone for Christmas from them and on the weekend it was stolen. Will they be able to track it or replace it?
Rachel P.asked
I brought a treadmil 3yr ago and after lease buy for $1. I asked for a new one so I know then its not been badly used.They delivered it to my lounge room all in plastic and book and allen key also in a plastic zip bag. I never used it for 1yr. I then moved into a house I brought and its lived in double garage for 2yr on carpet and no water or rain can get to it. Almost 3yrs has gone and it stopped working so I called and they picked it up and said its not a motor issue its the belt from wear and tear.Byt they said its corroded under the front and they asked has it been in water or left outside? I said definitely not.I then called the store and told them what they said and I asked mel has anyobe else had it before me? She said yes 1 other person I said well I asked for a new one so I know its not been treated bad and I know im only owner. And secondly I would not of hired a secondhand one at $35 fortnight totalling $2773.68 when I could of got a secondhand one half that cost, also none of my contract paperwork tells me if new or used now ive looked after this issue. What can I do about it as im not impressed?
Rachel P.asked
Hi almost 3yr ago i hired a treadmill i asked for a new one.whn they delivered it it was all wrapped up in plastic. Almost 3yr has passed and it would not go.they picked it up and said was a worn out belt. They asked if ever in water as under it is coroded.i said never its always been inside. I called the store and told them i find it strange they askef if ever been in water as corroded under it.i told manager always been inside.i then asked you sure someone else never had it before me? She then looked up records abd said its secondhand.i then told her when i hired it i asked for brand new one as then i know ive only used it plus i want to buy it after lease runs out for a $1. I then came home to look at my contract and it dont tell me if its new or used.i thort $35 fortnight is good for a new treadmill lease but not for somthing already used and end of lease it means ive paid $2773.68 for a secondhand tready NOT IMPRESSED. What can i do about this?
Seaasked
How long does it take for the prepaid visa card to come in the mail?
2 answers
Mine took months. I followed up with them twice before it came.
mine took just a few days
Jillasked
I received a lounge today however it is too small and due to illness not suitable for me to get on and off. Am I able to swap for a bigger item on a shorter contract?
3 answers
I'd call them and ask, or call your local store. I doubt they check this question page. Hope that helps
Have you contacted the store they are the only ones who can give you the correct information radio rentals do not monitor this site
Yes I have and yes they swapped for one more suitable
Tammy H.asked
I would like to cancel my 48 month contract. What would be the cost?
1 answer
radio rentals do not monitor this site you need to contact them by phone or ask in store
Ahmad A.asked
A prepaid Visa card can you pull out money on it for my ATM machine
2 answers
if you want to
No you can’t. It’s prepaid and cannot be redeemed for cash.
Judasked
Hi i got my son a tv in November for Christmas he has just accidentally knock over and completely cracked the screen can i pay radio rentals to fix it or is it covered ?
No answers
VB Sasked
If an account is in credit, can I withdraw the amount in credit on my account at all?
Stephasked
My daughter cracked the screen on her mobile phone we are renting and I am curious if we are still able to upgrade this phone with the cracked screen?
1 answer
Radio rentals includes repair or replacement if of no fault of your own, depending on how far into you lease agreement is with normal wear and tear i believe yes, I would call your nearest Radio Rentals office and speak directly for definative answer. My experience with Radio Rentals staff has always been helpful.
Jazza wazzaasked
Renting A iPhone that needs to be sent in for repairs will I be able to pay off the repairs over the length of my contract or pay it in full?
2 answers
Radio Rentals include repair or replacement automatically. Radio Rentals also give warranty for the entire life of your lease.
I’m with radio rentals Rockingham wa the told me I have to pay for phone to be repaired once it sent in and find out the cost
Brookeasked
I got phones through you but it was stolen do you guys cover stolen goods?
KarenJasked
I have been a customer for about 8 years. I'm currently renting an iPhone and the rental time finishes in 4 months, however, I need to upgrade. Can I go into the store and upgrade to a newer model?
Sam Pasked
My son broke the screen on the TV we are paying off will they help out with parts or fixing it?
Wixasked
I am renting to buy a PC from RR and on contract for 3 years. My question is : the damn pc crashed yesterday but I have a recovery disc here, and an installation disc from my previous PC (running the same), can I use this to repair/install instead of wasting time and waiting for RR to do it?
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