Professional staff and good policies. In my experience best value and great competition. It is good to have an Australian call centre were staff seem to anticipate service and have good product knowledge.

I happy with the policy and the service I receive whenever I have had to contact Real Insurance. It was easy to take out the original policy, and renewing each year is also easy.

I consider my policy to be of good value and was so easy to set up, plus the customer service cannot be faulted and any queries I had were answered professionally and in an easily to understand manner.

Real insurance were quick to respond to our claim for a large picture window replacement. Nothing was a problem and the glass was repĺaced within days. A professional team arrived and there was no stress involved for us. Very happy with the result and the service we received.

I've been with real insurance for 8 years never had too much trouble until my last claim where it took half a year to fix a sky light, and after the whole ordeal, the new sky light had to be fixed again due to the slack job they had organised. I felt like the traders were poorly managed and put minimal effort into actually arranging the jobs.

Our Bank could not beat the price. All 3 policies were completed over the phone and we had the finalised policies emailed and completed within 45 minutes. Everything was explaned in Lemans terms. Cheapest quote.

I have been waiting for them to repair my property in northwest of Sydney for nearly a year. They use unprofessional tradies and cheapest material possible. And when you try to escalate to rectify they just ignore your calls and emails. I have spent count less hours on hold and writing emails and each time have to explain the situation from the start just to hear more empty promises. Don't waste your money with them as it will be only a false sense of security.

Found the staff very helpful through out the claim process from start to being issued a claim number. Very happy with Real insurance although I haven't had to claim often the two times I have it has been a very pleasant experience.

Last month I was devastated to lose a diamond out of my promise ring - the first ring my husband ever bought me - while I was out and about for the day. Someone said that maybe my insurance would cover it. I checked my policy and discovered I was covered for losses up to $1000 per claim for items taken away from the house.

I was delighted to discover that my diamond was covered and Real Insurance promptly popped the money into my bank account, minus my $100 excess, as soon as I received a quote back from the jewelry repairer who they allowed me to choose.

I now have my ring repaired back on my finger again looking like new.

Very happy. Thanks, Real Insurance. :)

the two of the most deceitful company's have joyed up real and progressive be aware that they are out to take your money and ignore you at the some time. WARING

Their policy doesn't allow you to cancel the direct debt, their system "can't do it". Somehow after 40 minutes of arguing there was a miracle and they were able to do it. They say you can only cancel 1 month prior to the end of the insurance finishing, these people are banking on you forgetting and having to have their insurance for another year. Slimy liars. I can only imagine how hard it would be to make a claim. Screw you Real Insurance I hope you go broke.

We have been insured with Real Insurance for our home and contents for over 5 years now and have always found our policy to be good value for money. Their customer service is excellent and I have never had any reason to complain.

The customer person I recieved listened to what I required new her policies and gave me the information to make sure my family are covered completely. I can afford their policy.

All went smoothly with easy to understand information I had no trouble getting answers to all my questions. I have not made a claim as yet so I hope the level of service remains as good.

Thanks Hollard Insurance for being the name behind Real Insurance that let us down. It took over a week to get our issue properly assessed and this was handled poorly. Advised our particular problem was not covered and it took us over a month to be informed accordingly, after you failed to respond to several messages. We have been waiting for ages for nothing! This was not a big issue and very concerned what would have happened if it was more serious, I certainly would not trust your service given our experience. Dreadful customer experience and we will be looking elsewhere immediately.

I needed a policy on short notice, the customer support lady was quick but thorough- answered any question i had in terms i understood and the price was definitely affordable and covered more than some previous insurers i have been with.

I have had one vehicle claim and one building claim, it took one phone call for each. Repairs were carried out very quickly and efficiently, both Real and the repair company kept in cantact via email every step of the way.

Policy looked good value on the surface but the game suddenly changes when you go to claim. Despite speaking to someone and clearly stating what I needed to set up the policy, I'm suddenly not covered when I want to use it.
Very unsatisfied, would not recommend. Customer claims were unable to help and suggested I just cancel my policy and go elsewhere.
Absolutely useless. Wouldn't hit it with someone else's car!

so far everything is good good good very good i'll say more when the claim is all paid for and everything is fixed,and hopefully the solar panels won't blow again.

Not at all satisfied. After some 25 years, originally Hollards but now REAL Insurance, we have made a claim for refrigerator motor burn out with loss of contents. A minuscule claim by comparison to others.