Attempted to resolve an outstanding payment of a premium on Sat 24 June 2017 at 2.00pm for my profoundly deaf father (who is also 85 years of age) after receiving a letter with a telephone number provided. I quoted the reference number. The call centre operator insisted on speaking with my father else payment would not be processed. I had all the details and was happy to pay with my credit card. Operator refused to comprehend deafness. Absolutely humiliating and pointless to put my deaf dad on the phone. Forced to seek urgent home and contents insurance elsewhere. Did not have the heart to tell him why.

Rang customer service to make accendental damage claim, Told wasnt covered, so i read THEIR pds back to them and turns out i am, Then the next clown tells me yes you are covered but we dont cover that,Dont waste time or money insuring with them taking my policy elsewhere. The Ringmaster.

We found Customer Service staff ready and able to assist with all our enquiries in achievieing a very competative quotation to our Home and Contents policy. Combining this policy with our vehicle fully comprehensive insurance policy also gave us a further discount. Bundling all of the above together with the assistance of Real's friendly staff made our choice an easy one to make....

Had a small storm claim on my nearly new house. Real spent more time employing people to make sure they could worm their way out of paying me out that it makes me think that if I had a serious devastating claim they would be just as aggressive at not paying out on that. If you have insurance it is supposed to give you peace of mind that if you had an issue then they will pay out. Real are a prime example of what is wrong with the Australian insurance industry.

Although I haven't had much need to contact Real Insurance re Home Contents, when I have I have felt that the person on the phone has been helpful, polite and friendly.

I am having serious problem getting through to the Claims Manager after a serious fire incident at my home. We are quite unsettled and disrupted from this issue, however, even after nearly a week, can't get a restoration team on site. Am finding serious challenge.getting through to the call centre with different contacts for insurance, Claims centre and restoration company and the list goes on and on..

Had a problem with my bank with direct debit issue and great communication from Real Insurance with patience to fix up the issue. Solved it quickly. Thanks very much to Anthony for his patience and resolution skills.

Took 5 weeks to secure my home. Several thousand dollars worth of cameras, etc stolen and they only gave me a voucher of just over $400 to be spent at a store of their choice, even though I had receipts. Long story short, after 5 months I had to install a door that was broken myself. They did supply the door, but it took them 5 months. I wouldn't ever go anywhere near them.

Had no ends of trouble and my policy was solid. Real insurance owned by Hollard could not even complete a scope of repairs after i had a house fire. Claims 360 were there only to cause more issues. They weren't helpful and ended up with ombudsman FOS after a year and were audited to pay all damaged to home. They gave me half money in a payout and said case is closed.. yeh right dont think so FOS did sought it out and i received the other half of monies. You dont need the stress or unnecessary rudness. I advise to change your insurance company and dump this con insurance Hollard. They will try a cause no end of issues and create their own rules which is to not pay out. Claims 360 is the same.

Experienced the worst storm 2015 (natural disaster) tree fell on my shed and damaged my pergola. Received a new colour bond shed however it was built with a 10cm lean and has since started to rust. The back pergola is full off extra screw holes and leaks. After a year or so fighting with claim 360 about the quality of workmanship I took them to the financial ombudsman FOS Hollards agrees to fix everything puts that in writing to myself and FOS. I'm thinking great it going to be fixed and then Claim 360 reneges on the deal. Didn't think that was even possible so now I'm back to stage one, naturally I'm calling FOS again! What a nightmare do not get this insurance save yourself some grief.

At the beginning of last year I submitted a claim on my Home and Contents Insurance which I detailed under a review called " Worst customer service ever - even from the manager". I just wanted to reiterate to everyone NOT TO GO ANYWHERE NEAR THIS COMPANY. I have never experienced such bad customer service. My email of complaint about their customer service to the manager of claims on the 18th of March last year (which was acknowledged in May - really? it takes that long) still has not been answered. NO CUSTOMER SERVICE AT ALL. I wonder if they will acknowledge my complaint on it's anniversary?????? STAY AWAY.

This company only got a rating of one because I had to give it some rating.

I received a letter saying that my insurance would not be taken up in 2017. No explanation was given, I rang to get and answer. The answer was you live in a fire prone area. I have been with Real over 5 years and never claimed.
This is a joke as most of Australia is in fire prone area. I am in defence and I will be happy to pass on that this company doesn't care about loyalty but profits.

Poor service. 3 weeks ago we got broken in to and have had very little communication from Real Insurance. All that we know so far is that for the $15,000 of jewellry that was stolen we are capped to receive back only $2500 maximum minus our $1000 excess. Down $13000 from the get go. All calls to them so far get us nowhere. Claim hasn't even been looked at. No response to emails and no returned phone calls. Absolutely heart broken and disgusted. Don't really see the point in having insurance with them.

They didnt honour our claim with terrible excuses with no foundation. Would never trust these insurers again. They are only after your money. Of course policy was easy to set up but dearer than nrma. There customer service is awlful when you want to put in claim. Totally untrustworthy.

An item buried in a single point on page 6 or 7 of the renewal documentation that I overlooked was enough for them to reject our claim. Legally probably correct - morally disgraceful. This item and the correct answer is fundamental to a contract being formed yet they bury it deep in the documentation. I have appealed through their internal dispute process and no surprise here - they rejected my appeal.

I have just moved to your company from SGIC and I have just found out you do not even cater an online account service for your customers which is so disappointing...

Why is this, all other providers do like SGIC, YOUI, CGU and Aami???

I would not have moved my three policies to you if I knew how behind in the times this company was.

So how am I meant to check my coverage, renewal dates and payments made/due ring you up and be on hold every single time, that is ridiculous.