Lodged a claim over a month ago and still don't have a claim number, nor has a claim manager gotten in touch with me.

Don't bother with these guys - switch to Youi or another company that responds to their customers and values their business.

good at the start very expensive at the end made some claims hence feeling I got shafted for this if future policy prices tried to tell them there were cheaper prices so I have now left they did not really care
if they had of lowered premium i may have stayed

You will only see the real face of unreal insurance company when you make a claim,
They will bring up so many unknown clauses to decline the claim!!
Bunch of liars
Stay away people
This company is not genuine insurance company

I must feel lucky after getting my renewal land lord insurance up by 88%.

On placing my review 'Stay away to avoid dissappointment' a week ago I received a message, that a Team Leader from Customer Service department was about to contact me shortly. And one week later he did, essentially saying that if I did not accept the current premium of $425.99 it would have been $566.99,- up 234% from last year's one.

Lucky me with REAL!

I was with different insurance that didn't care about what I was looking for when it came to insurance. Real insurance was totally different, they asked me what I needed . They help me work out the best policy that suits my needs. I have been with them for 5 years.

We have had an ongoing battle since December last year to have a contents claim resolved after the storms. Its now coming into June and after many emails, phone calls we are still waiting. Claims Central who 'manage' (if you can call it that) claims for Real Insurance are constantly calling asking us to pay the scope of work and every time it is incomplete. Businesses don't talk. There is no follow up. They promise yet no follow through. Avoid the heartache! Good at taking money but no fixing claims.

After 9 years with them we had claim due to storm in December. Accesor came, told us it's easy claim and we will get new carport. His report was something completely different, everything was our foult, gutter were full of debris even his pictures shows otherwise. They denied our claim because of that and poor tradesmansihip. Absolute joke. Stay away from them.

After several phone calls and emails to them I eventually was told “ Because of recent weather events and the geographical location of my property I no longer met their underwriter conditions “ I replied that I must have slept through the tsunami that hit the Goldcoast and had not moved my house from its position, it is 16 metres above sea level” I insisted they stated this ridiculous reason as I needed it to give to a new insurer . It’s a question on all insurance applications. I am now with NRMA and also cancelled my life insurance with Real . Telling them I am a loyal customer but they had treated me with contempt.
Would not touch Real Insurance again

I enquired about making a claim as my Wife had lost a small diamond out of her eternity ring.
This was ( i believe) the first time i had tried to claim anything, the chap was less than helpful and being told i would have to pay the first $500, seems like i am carrying ALL THE RISK, and you are carrying none.
It would appear the only time insurance is useful is if EVERYTHING, i own is destroyed at the same event.
I will certainly seek other quotes when my multiple policies are up for renewal.
As a footnote, i payed for diamond replacement out of my own pocket, if i cannot rely on you when i have an issue what is the point

Had a policy with this company for 2 years. Cancelled the day we sold the house and they made us pay the following full month without refund because it was already scheduled to come out. My family who also have policies with them are not happy and will be changing companies. I advise people to stay away from a company like this

We were refused to purchase a policy because my brother was suspended for driving offense, apparently according to real insurance that is a criminal offense, the people I spoke over the phone first of all weren’t even in Australia and they were trying to tell me that a driving offense is a criminal offense and it limits us from
Buying a home and content insurance! I mean how is that even relavent! So I contacted AAMI and they signed us up straight away without any issue...
terrible service real insurance

have been with Real Insurance for 8 years and never have had a claim previously. I lodged a first claim due to the storm and heavy rain broke the backyard fences. After the elevation, they rejected my claim and said it's due to poor condition. This is ridiculous, what do I need the insurance for. Stay away from them as they won't insurance you when you make the claim.