17 years & never having a claim, was knocked back today as they don't recognise carpet as part of the dwelling, bye bye Real

I received my renewal and they increased it by 50%. No claims for 6 years as a customer. All because some desk jockey decided we are now in a flood and fire zone. Hope for ceo is happy with his muti million dollar bonus.

Received my policy renewal recently, was surprised to see a 57,5% increase, rang to find out reason to be told I was now in a bush fire zoned area, I have been living here for 6 years No bush fires contacted the RFS and was informed that I had not been rezoned as a Bush fire area and never had been. Real were not in the least interested to be give this information. To add insult to injury I was informed that no discounts were still available.Result I cancelled my policy. Mr H

I will never take out another policy with real. We went to make a claim for water damage, it was denied!!! They found a loop hole to get out of paying. We had 7 policies with them . Very deceitful...

Fantastic staff- they couldn’t make it more easy for us to get a quote and go ahead with our purchase of insurance, highly recommend for any insurance purposes. Thank you

Read your renewals carefully. I've been insured with this company for about ten years, no claims. Fine until this renewal. Premium increase of $100.00 per month. Rang to try to sort out, they would rather I cancel so I did. Don't recommend them now. They obviously noted that I have a lake at the end of my street so they increased accordingly. Lived here 30 years, never flooded.

I Consider changing, had a look at other policy and Real Insurance suited my needs .Very easy to set up. I have been with Real Insurance for years there staff are always friendly and helpful.

Just got my policy renewal notice... 53.8% increase on last year. Rang up and they did not want to work with me. They'd rather lose a customer so I cancelled.

Had to change my policy details to reflect a change of banks, took less than 5mins, new certificate email out straight away, happy and friendly customer service consultants, nothing is too much trouble for them. Well done!

I recently received my renewal policy from Real Insurance on my home and contents insurance, the premium was more than double from last year. I tried to cancel my renewal because I had direct debit set up, however, I couldn't cancel because apparently my policy was locked.I had to wait a day and call them back. I called them back the next day, I threatened them with referring them to Office of Fair Trading due to the difficulty of cancelling my renewal through direct debit. The person I spoke to cancelled my whole current home and contents insurance, not my renewal, even though I had paid up to 2/6/18 for insurance cover, so I would have lost almost 3 weeks cover that I had paid for..Unbelievable. They are so unprofessional and confused!!!

never ever,my recommendation never be with this guys,they find reason not to give claim,i had a claim they drag it 2 months, now they saying u r not entitle for this claim

When setting up a home policy I told them that I was considering an extension. I was told to call back when the extension was going ahead and they would adjust my policy. When I called back they cancelled my policy immediately. This was not the original advice I received. So I consider that I was lied to in order for Real to take my money. So beware.

Unfortunate to be burgled not once but the second time by REAL INSURANCE. Jewellery purchased overseas and in Sydney over 16 years ago and not one to parade these by taking selfies or photos but have provided a few photos as requested by them as evidence or proof of purchase - now to be advised the claim will not be paid. For passports - not entirely sure how their calculations are that passports have a limit for claiming of $500 - when Australian passports have been submitted for 2 adult passports are $282 x 2 and photos which are a requirement for passports range from $9.95 - 16.95 = $590.90 - and yet will only reimburse $500.00. Moving all insurances and never again - loyalty does NOT PAY.