Reviews

  • Transparency
    4.9 (32)
  • Customer Service
    4.7 (31)
  • Rates and Fees
    4.7 (29)
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DoYourResearch
DoYourResearch
  • 5 reviews
  • 4 likes

Fussy customer

published

I'm very fussy & fastidious when questioning pricing and conditions. My personal experience with Red Energy in mid Jun'22 has been fantastic. "Top notch customer service and transparency". Well done guys. All the rest is history.



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Red Energy
Robyn W.Red EnergySend a private message
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Ryan
RyanNew South Wales, 2529
  • 4 reviews
  • 1 like

Love being with Red Energy

published

I live 30 mins south of Wollongong. I have been with Red Energy for about seven years and cannot fault them. They are Australian owned (Snowy Hydro) and operated which was the major signing point. Even with the large increases of late ( July 2022), they have not yet increased electricity and the gas bill has increased by about $10 per quarter. They also support PCYC. I am very impressed with Red and will not be changing any time soon.

  • Transparency
  • Incentivised Review No
  • ServicesElectricity and Gas
Red Energy
Enrique J.Red EnergySend a private message
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Paul
Paul
  • 2 reviews

Very good service. Australian too.

published

Never had a problem. Great rates. Easy to deal with. Good feed in tariff. The company is Australian so the money is spent here in Australia. Highly recommend this company.

  • Incentivised Review No
  • ServicesElectricity
Red Energy
Robyn W.Red EnergySend a private message
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lynlea
lynleaSydney, NSW
  • 2 reviews
  • 3 likes

Excellent customer service

published

Switched to Red Energy yesterday. Easy transition, quick phone call and done. Great customer service. Am yet to see benefits as just switched but rates are cheaper and we are able to lock in for 12 months rates, no contract.

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Red Energy
Enrique J.Red EnergySend a private message
lynlea
lynlea

I recommended my daughter to you and now she has switched over too. Again ver easy to do.

Red Energy
Robyn W.Red EnergySend a private message
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jbey
jbeyMid North Coast, NSW
  • 17 reviews
  • 8 likes

Trouble free transition

published

Moved over from the big 'O', having been with them for years. Red staff are polite & competent. Their prices are good, in fact having a fixed price until 31/5/2023 is a bonus. Previous supplier would not match, so it's bye bye.

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Robyn W.Red EnergySend a private message
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Munawer A.
Munawer A.Greater Melbourne (Outer), VIC

Great Australian company with competitive prices and good Customer service

published

Red energy is an 100% Australian company. I am using since 2015 and great prices always. Call Center in Melbourne and that’s also handy. I would recommend Red energy any day.

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Robyn W.Red EnergySend a private message
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Sam Singh
Sam SinghGreater Melbourne (Inner), VIC

Great service

published

Great local customer service, didn’t have to wait that long to speak to someone and I earn bonus Qantas points for paying my bills. Highly Recommend to consider red energy.

  • Incentivised Review No
  • ServicesElectricity, Gas and Solar Buy-Back
Red Energy
Robyn W.Red EnergySend a private message
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John F
John FSydney Surrounds, NSW

Quite happy

published

Been with Red for nearly 5 years, and am quite happy with them, previously with AGL, my bills are in line with previous supplier, happy to stay with Red, devil you know ......

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Robyn W.Red EnergySend a private message
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mum1
mum1Hunter Region, NSW
  • 4 reviews
  • 5 likes

Switching to Red- tick

published

I switched to Red Energy for Electricity and gas because I wanted to use an Australian owned company supporting renewable energy. I was surprised to save money by switching as I thought I was already on a good deal. The pay on time discount is very generous and a big bonus. A big shout out to the customer service team- the call Centre is in Australia, wait times are short and my enquiries always resolved first time. I couldn’t be happier with my switch to Red Energy

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Robyn W.Red EnergySend a private message
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Darren Friend
Darren FriendSydney, NSW

Red Energy: Red’s a winner

published

I switched to red energy initially as I wanted a greener energy provider and Australian owned. I receive a 10 % pay on time discount, Australian based call staff always,prompt efficient.

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Robyn W.Red EnergySend a private message
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Alana H.
Alana H.Sydney Surrounds, NSW

Amazing customer service every time

published

I’ve been a customer of Red Energy for about 6 years and they are amazing! Their customer service team are always such a pleasure to speak with, and they’re always able to help

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Robyn W.Red EnergySend a private message
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Teagan H.
Teagan H.
  • 7 reviews
  • 1 like
  • Verified

Wouldn’t be with anyone else!

published

Have been with you for many years and have always been 100% happy.
Recently changed to your Taronga Zoo membership deal and I’m now saving more on my electricity and gas.
Thank you for your always super friendly emails, your kind phone staff and the whole team on the odd occasion I’m late on paying my bill. Love that I don’t get penalised or treated harshly.
You’re always there to keep customers satisfied! Thank you!

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Enrique J.Red EnergySend a private message
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Matthew R
Matthew RGoulburn Valley, VIC
  • 16 reviews
  • 4 likes

Amazing

published

I have never had an issue with Red I have had the best experience ever not one problem all ways nice to me helpful and nice to talk to all ways

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Rebecca S.Red EnergySend a private message
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Bribielife
Bribielife
  • 9 reviews
  • 6 likes

Red Energy are Fantastic

published

Every dealing with Red has been excellent. Their rates are very very competitive and things just cruise along as they should. We have had 2 houses with them and have been impressed with their service, politeness and punctuality.

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Ktas worker
Ktas workerCentral West, NSW
  • 3 reviews
  • 2 likes

Easy smooth process. Don’t know why people hate red so much

published

Last Friday I decided to make the switch to red energy as I was fed up with AGL. Such a smooth easy process online. Today Monday I received my confirmation email with my tariffs. I saw that it was time of use so I gave them a quick call and they answered all my questions in good detail and made me feel confident in my choice.

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Page 1 of 6

Questions & Answers

Ron J.
Ron J.asked

What is your best price for electricity and gas - both consumption and connection prices and what discounts do you provide for pensioners? Also what is you solar buy back tariff ?

1 answer
Red Energy
Gigi K.Red EnergySend a private message
Chris
Chrisasked

Signed up on July 6 2022, elected monthly bill - still no bill 16 Aug.
Nobody responding to emails or answering phone.
I know customer support exists and we are customers but for it to work there must be "support" not just the premise that Red Energy has " Customer Support"!
So, do the right thing and please explain why I have not been provided with a bill - I have provided a direct debit payment, a smart meter and I have made it relatively easy for Red - Make it so!
Cheers, Chris
Account #7923550

3 answers
Red Energy
Gigi K.Red EnergySend a private message
Chris
Chris

This is a typical scripted response that I see on all other responses from RED.
No sincerity in the response at all!

Red Energy
Gigi K.Red EnergySend a private message
Huggy
Huggyasked

Hi I haven’t had a bill since March 2022 and It’s now August 2022? When can I expect my meter to be read and a quarterly bill?

2 answers
Melissa
Melissa
Red Energy
Gigi K.Red EnergySend a private message
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Details

CategoryEnergy Providers
Services ProvidedElectricity and Gas
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  • ABN: 60107479372

Extra Information

Contact info for Red Energy

Mon8:00 am - 8:30 pm
Tue8:00 am - 8:30 pm
Wed8:00 am - 8:30 pm
Thu8:00 am - 8:30 pm
Fri8:00 am - 8:30 pm
Sat9:00 am - 5:30 pm
SunClosed

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