Red Energy Questions & Answers
66 questions from our users
In relation to discount for paying on time or is this service discontinued,it was a great incentive to pay on time and quite a nice discount.please advise if this is still applicable.thank you
Hi Uncle,
Thank you for asking this question. ...
Read more In order to simplify our plans, we discontinued our Pay on Time Discounts several years ago, and instead chose to focus on unconditionally providing the most competitive rates possible across all of our plans. For any customers who did have a Pay on Time Discount and have not changed their plans or moved homes, those discounts still apply. However, any new customers or customers changing their plans to our new rates are unfortunately not eligible for any Pay on Time Discounts. Kind Regards, Di Red Energy
Where do I have to send the paperwork new meter connection?
Hi Manoel,
Thank you for contacting us regarding your new meter connection, I hope you are having a nice day!...
Read more Please email paperwork to [email protected] for processing. Once we have reviewed this, someone from our new connections team will contact you to arrange the connection. Enjoy the rest of your day! Kindest regards, Leticia Red Energy
What is your best price for electricity and gas - both consumption and connection prices and what discounts do you provide for pensioners? Also what is you solar buy back tariff ?
Hello Ron,
It's great to hear you are interested in joining Red a 100% Aussie owned and operated company....
Read more I can organise our sales team to contact you and discuss the rates and plans with you, if you are interested please send us a private message with your full address and your best contact number so they can have the quote ready when they call. Yes, we do offer concession rebates on bills as well as long as customers hold a valid and eligible concession card. I can also check to see what concession you will be getting once I have your address as concession eligibility and amount can vary across states. Looking forward to hearing from you! Kind regards, Gigi Red Energy
Signed up on July 6 2022, elected monthly bill - still no bill 16 Aug.
Nobody responding to emails or answering phone.
I know customer support exists and we are customers but for it to work there must be "support" not just the premise that Red Energy has " Customer Support"!
So, do the right thing and please explain why I have not been provided with a bill - I have provided a direct debit payment, a smart meter and I have made it relatively easy for Red - Make it so!
Cheers, Chris
Account #7923550
Hello Chris,
Thank you for taking the time to pass on your feedback....
Read more We are sorry to hear that your experience with our company has not met your expectations. This certainly not the level of customer service we aim to provide. Solving customers problems is really important to us and sometimes this takes longer than expected. I would be more than happy to look into this further for you however I do not have your details based on your question alone. Can you please send us a private message with your full name, D.o.B and address and I will investigate this for you and check the status of your first bill. Kind regards, Gigi Red Energy
This is a typical scripted response that I see on all other responses from RED.
No sincerity in the response at all!
Hi Chris,
I can completely understand your frustration but before I can discuss any details regarding the account, I will need to pass privacy with you as per privacy laws. ...
Read more Once I have those details, I will be able to investigate and give you an update on why you have not received your bill. Please send us a private message with full name, D.o.B and address. I look forward to assisting you further! Kind regards, Gigi Red Energy
Hi I haven’t had a bill since March 2022 and It’s now August 2022? When can I expect my meter to be read and a quarterly bill?
Oh my lord check when your last bill was and check when the next meter read was to be done, it’s obvious they have stuffed up and if you have any issues contact EWON, I’m still waiting for my incorrec...
Read moret bill to be sorted but they seem to be stalling on it. Good luckHello Huggy,
I would be more than happy to look into this further for you however I do not have your details based on your question alone. Can you please send us a message with your full name, D.o.B ...
Read moreand address and I will investigate this for you and check the status of your next bill.
Can u please send me my nml number so I can claim my rebate and meter number 67 briody drive Torquay 3228
Hi Kevin,
Thanks for contacting us and I hope you are well....
Read more I'm glad to hear you're supporting Red Energy, a 100% Australian-owned and operated company. You can find your NMI number which is 11 digit numbers on Page 2 of 2, check Current Transactions right-hand side. E.g: Numbers start with: 62/63/64 (depending on network provider). Your Meter number will also be listed just below that, under Tariff description. It will have two alphabets in the beginning and 5-6 digits afterwards. Please let us know if you have any further questions or queries. If you have any trouble locating any information, please reach out to us via personal message and provide your full name, DOB & address and we will able to locate those numbers for you. Have a lovely day. Kind Regards, Gigi Red Energy
It appears Red Energy is reluctant to take calls by phone. Waited two hours for a connection and was then connected to an inexperienced person. Further calls to clarify my concerns remain unanswered. Question is my long standing account with Red Energy has always listed a "Total Summer" charge and a "Total Winter" charge, with a different rate per c/kWh for each of those categories . New charges received from Red Energy showing current rates as from 31July, seems to have omitted those categories of "Summer" and "Winter" and now shows only one "Anytime" rate. Does this mean charges for the TWO categories in question above have been deleted from your electricity charges. Val T
Hello Val,
Thank you for your review and feedback....
Read more I am sorry to hear of your experience. This is not the level of customer service we aim to provide. Solving customers problems is really important to us and sometimes this takes longer than expected. We are currently experiencing a higher volume of enquiries across all platforms and our team is working hard to assist everyone. Unfortunately I do not have access to your account based on these details alone, can you please send us a private message with your full name, DOB and address so I can look into your account. Thank you! Gigi Red EnergyIt appears Red Energy is reluctant to take calls by phone. Waited two hours for a connection and was then connected to an inexperienced person. Further calls to clarify my concerns remain unanswered. Question is my long standing account with Red Energy has always listed a "Total Summer" charge and a "Total Winter" charge, with a different rate per c/kWh for each of those categories . New charges received from Red Energy showing current rates as from 31July, seems to have omitted those categories of "Summer" and "Winter" and now shows only one "Anytime" rate. Does this mean charges for the TWO categories in question above have been deleted from your electricity charges. Val T
Not sure about Summer & Winter charges. Red Energy needs to answer phone queries. How else can problems be solved? Had the same problem with the bank not answering & kept on hold. Maybe due to short s...
Read moretaffed due to Covid? They need to train more phone staff for quicker customer service.
Does Red Energy have people to answer phone calls? Tried many times over last two days without anyone to help me. I changed suppliers because I was told I’d be able to speak with an Australian based person. Didn’t know it would take days and god knows how long just to speak with a rep from Red Energy. Someone please phone me. You must have my mobile number on record. Paul
It's better to send them an email. I got a response within 2 days. They usually don't answer calls. I was on hold for an hour and the operator hanged up on me without saying anything.
Hello Paul,
Thank you for your review and feedback....
Read more I am sorry to hear of your experience. This is definitely not what we want for our customers. Solving our customer's problems is really important to us, so sometimes it takes a little bit of time to do that. We don't like making you wait, but also don't like rushing you once we have you on the line. You may be aware that there has been extensive media coverage of the energy industry over recent weeks on pricing, various government rebates and regulatory intervention. All of these issues have increased call volumes significantly. We apologise if you've had trouble getting through. Can you please send us a private message so I can address your concerns? Thank you! Gigi Red Energy
No questions but was thinking of switching over to red energy but after reading so many bad reviews have decided otherwise
Hi John,
Thank you for your feedback!...
Read more I'm glad to hear you were interested in joining and supporting Red Energy, a 100% Australian owned and operated company. We understand where you are coming from. Out of 1.23 million customers we know that there are customers that were unhappy with certain experiences but we do our very best to reach out and resolve their concerns. We aim to provide competitive pricing paired with award-winning customer service. There are many great benefits of being with Red Energy including Qantas Points, so if you're interested to see what we are offering, We are more than happy to give you a quote and comparison at any time to see what is more beneficial for you. Thank you, Enrique Red Energy
Have 10% discount and always have paid the bill on time! This has been so for many years. But this time instead of the bill I received a reminder notice never seen a bill (not my fault) and lost my discount for this bill!
I will pay this amount but expect it offset in the next bill, if not I will shop around!
Hello Henk,
Thank you for taking the time to contact Red Energy! ...
Read more I am sorry to hear that you lost the pay on time discount on this bill, as you are a loyal customer and did not receive the bill I would be happy to look into your account for you. Unfortunately I do not have access to your account based on these details alone, can you please send us a private message with your full name, DOB and address so I can look into your account. I look forward to hearing from you. Robyn Red Energy
Henk, shop around. There is a gem out there. ;-)
Pity Red won't fix problems here - you must send a PM huh!
Does that conform with Transparency?
Hello Jennifer,
I have just reached out to you via private message, and I look forward to assisting you further!...
Read more Kind regards, Gigi Red Energy’s Social Media and Reviews Team
How can l speak to someone at red energy? I've been trying their 131806 number for several hours but just get music. Any ideas?
Hello Sweetpea,
Thank you for taking the time to reach out to Red. ...
Read more You may be aware that there has been extensive media coverage of the energy industry over recent weeks on pricing, various government rebates and regulatory intervention. All of these issues have increased call volumes significantly. Solving our customer's problems is really important to us, so sometimes it takes a little bit of time to do that. We don't like making you wait, but also don't like rushing you once we have you on the line. We apologise that you've had trouble getting through. If you are a Red customer you can view and access your bills and much more in MyAccount. Otherwise our best contact number is 131 806, or you can email [email protected]. Thanks for your understanding. Robyn Red Energy"You may be aware that there has been extensive media coverage of the energy industry over recent weeks on pricing, various government rebates and regulatory intervention. All of these issues have inc...
Read morereased call volumes significantly. Solving our customer's problems is really important to us, so sometimes it takes a little bit of time to do that. We don't like making you wait, but also don't like rushing you once we have you on the line." Wow, a proforma! Doesn't happen?
Is there any agent to answer the phone
Only my experience but after about six hours worth of numerous failed attempts to get through I finally reached someone after over an hour on hold. Unfortunately, the agent was working from home and d...
Read moreidn’t have the ability to resolve my issue so I needed to be transferred to two more people to assist me. You’ll reach someone eventually but their customer support is extremely stovepiped so they may not be able to assist you if my experience is anything to go offHello Dolf,
Thank you for your question....
Read more Solving our customer's problems is really important to us, so sometimes it takes a little bit of time to do that. We don't like making you wait, but also don't like rushing you once we have you on the line. You may be aware that there has been extensive media coverage of the energy industry over recent weeks on pricing, various government rebates and regulatory intervention. All of these issues have increased call volumes significantly. We apologise if you've had trouble getting through. If you are a Red customer you can view and access your bills and much more in MyAccount. Thanks for your understanding. Can you please send us a private message so I can address your concerns? Thank you! Enrique Red EnergyDolf J and Lisa. If you could spend a little time to read a good sample of the questions, you would answer your own.
How much is the power going to go up please ???
Hi Grant
All I can say is ours was increasing by 14+% overall having been on a variable plan. Switched to Red Energy with fixed prices until 31/5/2023. Previous supplier's fixed prices were more expen...
Hello Grant,
Thank you for your question. Can you please send us a private message with your details and I can check this for you?...
Read more Kind Regards, Enrique Red Energy’s Social Media and Reviews Team
Could we ask what rate Red Energy is currently paying, per unit,for solar panel feed in?
Hi Desandy,
Thank you for your enquiry, I hope you're having a wonderful day!...
Read more As feed in tariff rates vary depending on which state you are based in, please visit our website on https://www.redenergy.com.au/solar-feed-in-tariffs for information on what your feed in tariff rate would be! Please let me know if you have any further questions. Kind regards, Julia Red Energy’s Social Media and Reviews Team
I have a Red energy account and was wondering if I am entitled to a DVA discount on my electricity account?
Hi Spyro,
Thank you for your enquiry, I hope you're having a wonderful day!...
Read more I can confirm that for all of the Australian states we provide electricity in (Victoria, New South Wales, Queensland, South Australian and Australian Capital Territory), the state governments do provide a electricity rebate for Gold Card DVA card holders. Depending on the state, eligibility for the rebate may be determined by the conditions of the pension you receive from the DVA, so I would recommend contacting us to discuss your eligibility further! We can be contacted on 131 806, or at [email protected]. I hope this helps! Please do not hesitate to let us know if you have any further enquiries! Kind regards, Julia Red Energy’s Social Media and Reviews Team
My DVA card number is NSS15547 expires 03/26. Is this information required for your records?
Hi Spyro,
That is correct, we will certainly need those details to add your concession details. As I cannot add your concessions detail over Product Review, please kindly contact us on 131 806, or at [email protected] to do so!...
Read more For your own security as well, I would also recommend deleting your comment containing your concession card details. Kind regards, Julia Red Energy’s Social Media and Reviews Team
Where do I find the reference number, so I can pay my bill? The bill is Mr Glenn Webb.
Hi Susan,
Thank you for your enquiry, I hope you're having a wonderful day!...
Read more The reference number for the bill will be located at the bottom of the second page of your bill, under the "How To Pay" section. The reference number used for BPay is the same as the reference to pay on our website or over the phone. I hope this helps! Please do not hesitate to let us know if you have any further enquiries! Kind regards, Julia Red Energy’s Social Media and Reviews Team
Why are bills so late my reading was supposed to be 2/5 I am worried the bill will be high. Please fix
Hello Cheryl,
I would be more than happy to look into this further for you however I do not have your details based on your question alone. Can you please send us a message with your full name, D.o....
Read moreB and address and I will investigate this for you and check your billing cycle.
If i dont receive my account i will be switching elsewhere. I have rung i have sent messages with no account
Hi Cheryl,
I have responded to your private message, and I look forward to hearing from you further!...
Read more Kind regards, Julia Red Energy’s Social Media and Reviews Team
To Social Media and Review Team
I have not received an account since 8 October 2021, I have rang 5 times, after waiting considerable time for someone to answer, to sort this problem out. Colin
Hi Colin,
I'm sorry to hear of your experiences in getting in contact with us over the phone! I would be more than happy to look into the matter for you....
Read more I have sent you a direct message to discuss the matter further. Please kindly respond to my message so that I can locate your account and assist further! We look forward to hearing from you. Kind regards, Julia Red Energy’s Social Media and Reviews Team
I have just moved to Red, their EV offer and pricing was significantly better than AGL! But I have no stats as to how much I am feeding in (via Solar) and how much from the grid I am using. Is there anywhere that I can find this info?
Thanks
Hi Andrew,
Thank you for your enquiry, and I hope you're having a wonderful day!...
Read more Provided you have a remotely read smart meter at the premises, we are able to provide in depth interval data of solar export as well as usage from the grid for the period on a bill. For live data for periods that we have not billed yet, we are currently working hard on developing an app to provide the data in real time. It is also possible your distributor may have a means of providing the data directly to yourself. The details on your distributor can be found on the top right corner of your Red Energy bill. Please kindly confirm your distributor and I would be happy to check for you to see if they currently have the ability to provide live data for customers! Kind regards, Julia Red Energy’s Social Media and Reviews Team
Hi there,
Thanks for the reply, but as stated I am new to red energy and therefore have no bill as of yet....
Read moreTherefore I can not tell you who the distributor is, only that with AGL it was Ausgrid? thanks AndrewHi Andrew,
Apologies, I missed that part of your enquiry!...
Read more Your distributor would be Ausgrid, and after checking their website it seems that although they offer the meter data in the same way that we can, for periods that have been billed, they do not currently offer live data to customers. I would recommend calling or emailing us after your first bill to request interval data for the bill, and we would be happy to provide that to you! Kind regards, Julia Red Energy’s Social Media and Reviews TeamGet an answer from our members and Red Energy representatives
Other Energy Providers
Extra Information
Contact info for Red Energy
| Mon | 8:00 am - 8:30 pm |
|---|---|
| Tue | 8:00 am - 8:30 pm |
| Wed | 8:00 am - 8:30 pm |
| Thu | 8:00 am - 8:30 pm |
| Fri | 8:00 am - 8:30 pm |
| Sat | 9:00 am - 5:30 pm |
| Sun | Closed |
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Compare, switch and save all in one place