We transferred our electricity bill over from AGL, as we were approached by the foreign back backer, who was a door to door salesman. The savings that we told we should have received (being $200 per quarter), which would have been a great savings. It turned out it ended up costing us extra, come time for 1 year anniversary, they increased their prices and it has now cost us an additional $200 per quarter. Tried haggling price down and they wouldn't budge... Would not recommend even tho it is Australian, which is disappointing. This is not a fake review either....Have since TFRD back to AGL, as we are also now looking at installing solar....All 3 quotes did not recommend red energy for solar.

These guys simply do not have any sort of conscience during the pandemic. We've been charged dishonor fees and missed discounts because they haven't done anything they've offered to do.
Quite happily changing retailers after over a decade. Never again.

Red energy have the hide to charge over due even though we have paid more than half the bill I think it’s a little rude, at this time of the year and the way things are.
Yet they say they are Australian owned I don’t think they are very Australian.

Received a gas bill that was 5 times my regular usage. Spent over a year trying to clear the issue with customer service and still going. Terrible customer service. So stressed and appalled that i can't begin to explain the other issues I have had with this company.

I signed up with Lumo Energy and when they switched to Red Energy for QLD they kept my original plan and feed in rates. They changed their feed in rates and day supply charge but mine never changed. they said if i make changes to me account then it would change to the new rates but if i don't change it I will be on the same rates and plans. The QLD electricity rate changed but the supply charge and feed in rate never did. Never had a problem with customer service and unless i am just lucky i have always spoke to an Aussie.

Signed up online. Received a call at 8am the next day but no one on the other side. Received a text stating that I should call before 1 pm. Called twice got hung up on after spending 40 min each. Then called again spoke to Jessica, she seemed to know what I was doing. She transferred me to a staff member who ran a credit check and confirmed everything. Later that evening had another lady call me stating that the first person didn't do it right. She told me that "IF I wanted I needed to answer the questions". This comment and lack of empathy impacts vulnerable customers. I find this discriminatory and extremely careless especially when the fault wasn't mine but theirs. Generally extremely poor customer service.

I requested for closing of the account. But they dont take final reading saying we dont have access, but the fact is that same people taking meter reading from last 3 times without any issues. But when you close the account they will say we dont have access. Customer service people are terrible saying samething again and again, mskes people ftustrated. They will make your BP rise. Better never think about Red energy, they dont deserve signgle star also. Pathetic service.

Never have i had bills so high
You ring and try and get extension to pay and you cant even understand the people talking to you ..
You can shove your red energy where the sun dont shine

Got a welcome gift voucher which was good. Excellent customer help over the phone. Good online portal. Have payment plans so you wont be hit with big bills. you can pay each month. Have not had any issues with them after 18 months, So have to give them 5 stars.

A horrific problem trying to organise a final electricity meter read at my old address and transfer account and meter reading at my new address. Red Energy is a nightmare, their rates are going up but they insist my bill will only be 2 or 3 dollars more. A pity when people try to support australian business to have a nightmare experience.

After deciding to change over to a local electricity company (Enova): I received a phone call from Red Energy questioning why we left them. The caller was verbally abusive, & after explaining to him numerous times, that we'd swapped Providers to a local, more sustainable company; he continued to be patronising & insulting. I ended up hanging up on him. Needless to say, we'll never go back to Red Energy. If they're trying to keep their previous customers, that's definitely NOT the way to do it! Absolutely disgusted with them...& I'm encouraging everyone to leave them, & go to Enova Community Energy. Shame on you, Red!!!

I did have miss bills, due the fact they never send it first point, second the stimated reading was as twice high as the reading provided by phone and almost 3 times higher that my previus bill, for a flat with 2 people, back themselfs that it was the reading and prices went up, horrible service on top of that

My gas bill moved from around $46 in Jan/Feb to $190 by Aug last year and that was simply unbelievable. I am single person living in a small 2 bedroom apartment and nothing had changed in my apartment. Very poor service from Red Energy, as they refused to bring my bill down and they kept trying to convince me that my gas usage has increased 4 times more in that period, which was totally not true. I lost my trust in Red Energy and have moved to a new provider since August last year and am totally happy with my new vendor where my bill has significantly dropped and is back to its normal rate. Keep an eye on your bills and move providers if you feel you are being over-charged, as you'll save a LOT!

Had a really refreshing experience on the phone. It's great to speak to an Australian who understands and was able to help me quickly and efficiently. Would highly recommend. Great prices too.

Red energy is a complete joke I'm a single father and had my payments cut now they won't put the account back a payment plan and expect me to pay $208.42 on the next day i get the letter

The 'scheduled' visit wasnt schedueled for initialset up when moving into a new property.
When I called thery were rude customer service.
It took two months to scheduel an inverter appointment

My elderly mother rang the call centre to notify of power outage and need for repair due to essential medical equipment requirement by my elderly father and two other people in the house. Told that nothing could be done by RED ENERGY. When checked by electrician next morning found to be related to power pole. 16 hours since loss of power still waiting for repair to be completed by your company.

I have been a Red Energy customer for the last 8 years. On the first occasion I had to ring their call centre, I was not only pleasantly surprised to discover that the call centre was based in the Melbourne suburb of Richmond, but also the speed at which my call was answered, the ease of understanding the operator and the efficiency with which my query was answered. On the rare occasion I have had to ring them since, I have been pleased to find their high standard of service has been maintained.