10 days notice for increasing rates for both Gas and Electricity. The rate is much higher than before. It is too annoying. I would like to transfer to another energy provider but it takes a quarter to finish the transfer. It means I have to stick to them for a whole quarter. I just wonder whether a short notice is lawful.

I signed up but decided to stay with my old provider so rang to cancel ( during the cooling off period) & the person I spoke with was rude & argumentative. I firmly told him to cancel my account with them & hung up. I emailed a complaint & heard nothing back. My old provider assured me they could cancel & set up my account with them again..... Clearly there was a mix up because I have just received a reminder notice, my bill is overdue !
Bullies, stay away from this company!!

Trying to charge us for gas 6 months after we moved out of the property because they didnt disconnect when we called and asked them to! Do not deal with these bullies!! Save yourself the stress

Somehow my gas bill for a single female with no oven and gas hot water in a studio apartment was $141, $59, $117, and $237 from Oct 18 - Oct 19, with no logical explanation for the variation. Electricity bill is much the same. Clearly they are doing something wrong.

I signed up for gas and electricity 5 years ago, I compared most of the major suppliers using the previous years usage data and selected Red as the cheapest at the time. Since then I have had no problems, bills are simple to read and they provided me with my electricity usage data upon request. Not the cheapest anymore due to increased competition.

I have been a red energy customer for electricity for about 15 months. The rate and my bills are reasonable.
All Red energy customers have a 10% discount if pay the bill on time. Once, I forgot to pay on time and lost the discount. But, I talked with their customer service and I was given another chance to pay the unpaid bill with the 10% discount.
I am not able to compare my bills with another retailer, but have not had any issue with red Energy.

Daughter was home. Person with shirt that has red energy logo and name started the sales waffle. Daughter tried to say not interested, he responded that he was working for the government and if she was the bill owner. He asked when the bill owner (me) would be home. He returned later and again started the sales waffle. Had to very firmly stop him and ask him to leave

I call more than 10 times in different day about my electricity bill. 2 of us living and I am working 7 days, my wife working 4-5 days. Don't have heater or Ac. Have 6.6 kw solar . After all last bill came $885 and this bill $529. I tried to discuss with them, even one of their manager said we cannot do anything for you, you use that you pay bill. Different time once they could not answer my question they said someone will call you and in schedule no one call. I really disappointed with red energy and seek for legal action against of them.

Several months ago I informed RedEnergy that I would be vacating the premises at the end of August,I was informed that the power would be cut off several days later as it was only cut off on a weekday.I also asked for my bill to be sent to my email address as I was going overseas,this did eventuate but when I tried to pay would not recognise the customer numberand I arrived back to a final demand notice and imminent debt collection.I find this very insulting,and would not recommend this company to anyone,I find them very second rate and unprofessional

I was able to resolve issues today, I think the blame is more at the network provider and not Red energy. I have happily given them another go. Staff are friendly and helpful.

I have had the worst experience with red energy today I was treated like they didn't care if remained a customer they told me something different every phone call and they call this miss communication they even took my discount away because it was a new building I moved into i couldn't get it connected straight away through no fault of my own all I wanted was to change address I'm now looking for a new provider I WOULDN'T RECOMMEND RED ENERGY TO ANYONE

Lots of people on my suburb for apartments complained about Red Energy. They were charging crazy bills once you sign up and nothing made sense. To not giving you bills on time so you can’t get the on time discount to combining their quarter so you pay double the amount and so you can’t track your bills and also fall out of the on time payment.

Do not go with them as they will try make you pay and give you a shocking bill literally. I’ve been warned before because they seemed cheap but their calculations are very shifty and made to charge you the maximum amount.

They have been in trouble with the ombudsman many times so avoid them at all cost.