Lots of people on my suburb for apartments complained about Red Energy. They were charging crazy bills once you sign up and nothing made sense. To not giving you bills on time so you can’t get the on time discount to combining their quarter so you pay double the amount and so you can’t track your bills and also fall out of the on time payment.

Do not go with them as they will try make you pay and give you a shocking bill literally. I’ve been warned before because they seemed cheap but their calculations are very shifty and made to charge you the maximum amount.

They have been in trouble with the ombudsman many times so avoid them at all cost.

I moved house 3 doors away and they put my gas rates up from 2.11c to 2.376c and I was under the impression that moving house especially 3 doors away on the same wholesale network that my prices would remain the same. I spoke to a customer service rep who told me there was nothing he would do on my current bill. Thank god I am now with Powershop who gave me $100 credit for switching and are charging me 1.80c. Don't bother with Red Energy they are rip off artists.

They started off great but their accounts are confusing and just don't make sense. I'm happy with the rates but the service is frustrating and I don't have time to keep chasing them.

Service and rates are absolutely terrible! The customer service people have no idea what they're doing and stuff you around to no end. And not to mention the rates! My electricity bill keeps going up with each quarter to no end. It's ridiculous because this quarter my partner and I weren't at home for a month, and yet apparently we used more electricity and got a higher bill! It's just me and my partner, and our bill is $550!

You need to read all of your bills with a fine tooth comb, since sign up they have been wrong, then you get some idiot on the phone who plays dumb & only pretends to help. A manager will not take calls, they only call you, no times set up, so when you have problem with another stuff up they have made you then have to wait until it's convenient for them to call you back. When you move you would assume that your direct debit would be still active OH NO you find out the hard way when they harass you via phone and snail mail to get money out of you. This company is SO bad they let a 3rd party dodgy company take my account and put it in someone elses name without my knowledge! I am disgusted how this company has not been shut down yet.

I was with Red Energy for 2.5 years and my main reason for moving to another service provider when I moved was the incompetent customer service\admin team. Here in NSW there is plenty of competition in the electricity services area with many providers offering competitive rates. It wasn't hard to find another provider with the same or better rates as well as a more professional service overall.
I left a review on Google and look at the lame response they left requesting me to write yet ANOTHER email. They already have a recent one from me they haven't responded to. I predict this company won't stay in business for more than a few more years, if that.

Great electricity deals pay on time discount and reasonable prices good Australian owned company with an Australian call centre which is very unusual these days never had a blackout staff always happy to help when required

I found Red Energy to be pretty much priced similarly to most energy companys. There all dodgey in some way. That being said Red Energy have been a great help through its call centre

I canceled the contact during the 10 day cooling off period over the phone. The operator promised that everything was taken care of and refused to send email to me despite my explicit request. And it turned out they did NOT cancel it! I received payment reminder message 10 days later. I called them again. The new operator claimed there was no record of my first cancellation. He cancelled it for me again but still refused to send me an email despite my explicit request. Only a reference number was given on the phone to me, which is 5270065.

I intended to connect electricity and gas with Red.
Red eventually replied telling me I wasn’t creditworthy, which is plainly untrue.

Despite multiple requests to explain that incorrect conclusion, Red hasn’t replied to provide any details. In fact Red doesn’t reply.

I’ve dodged a bullet. My advice is Avoid this company, if that’s their treatment of a potential new customer, can only wonder what would happen if there was a problem while a customer ?

Had a cold call door knock from a Red Energy representative. I didn't let the person finish the opening speel, and asked for the documents with the pricing and terms and conditions.

Treated me with contempt, called me an a-hole, and refused to provide the information requested. If this is the sales representatives, it tells me they focus on trying to provide a scam service.

I have been with them for some time now and very happy with the discounts offered when paid on time. Customer service is excellent and best of all I really like the fact that they are Australian owned.

Have Electricity and Gas with Red, no real complaints.

They advised of rate increase for June 2022, I simply called, quoted some competitor rates and they have agreed to not increase my rates (will see on the bill if that's true when it arrives). The rates are still higher than some competitors even if you pay on time the calculation is still about 10% higher than some others for electricity in my area.

Seems they have no app for monitoring usage for smart meter connections, instead spent time on creating an app for the, useless to those in country, "rewards program".

I experienced the same scam from a red energy salesman. I canceled before 10 days was up and they ignored it. One thing I should mentioned, after 6 months of quoted tariff rates they send a letter telling you your rates is now increasing base on your individual usage. What that means is you are not using enough.

I had to wait for a whole day to provide access to the meter for gas connection. It turned out that Red Energy gave me wrong information and I wasted a whole day for nothing.

They didn't know how stressful it was to wait and at then end there was no plan to read the meter (especially to wait in a cold and empty apartment while you had a lot of work to do). I also lost a day at work.

I would give them negative stars if I could for being disorganised and giving me wrong information.

So, I was approved for power and then the day that it was meant to get connected they sent me a text saying that they needed my ID before I would get connected, mind you I had already provided it! Then, when I called to cancel the connection, they tried to stop me from doing it even though I had done everything they had asked of me, including sending my ID basically they said they where not wanting to cancel cause now I have been approved again! Needless to say, I left and went with a different provider who was more reliable!