I was stuffed around for over 3 months by staff whose only understanding of supply logistics was "ummm, maybe a week or two".

I had to pay extra for a different model as I gave up on waiting and didn't receive all of the included extras despite returning to the store multiple times.

The bike appeared to be set up by a monkey (derailleurs would throw the chain, shifters weren't straight, brakes hit the tyres and some).

Despite all of this, I would still buy from them as they are CHEAP.

If you want to pay extra and get good service, g...Read more

I bought two bikes at xmas from Melbourne store after organising over the phone from Adelaide. On arrival in Melbourne attended the store and the order wasn't complete and the falco advanced I had wanted was sold to another buyer. However the staff then upgraded to the falco elite for no extra charge. My son got his x129 off road mountain bike which was excellent. The extra gift packs weren't ready but eventually this was sorted but had to come back a few days later. I then bought 2 sport mountain bikes for my bnb as guest to hire, which were d...Read more

My first falco was stolen after a month, then i went back to reidcycles to brought the same falco sport i used to had. It was fantastic for the first 2 months and it started to give me nightmares as the chain keep falling off n it broke the hanger. Well, i went back to reids with the broken parts and they told me that they doesn't stock any part (hanger) for the bike and the part will only arrive after 2 weeks from oversea. (Is just a common part, i cant understand why yiu guys doesn't stock any) Then i went to nearby bicycle shop to get the sa...Read more

Spend a few hundred dollars elsewhere for a better bike.
Purchased a hybrid city, with 12 mth servicing, was told to just call 24hrs before bringing it in to be serviced. When I called to book in a service, I was told they can't be done on a weekend, when I questioned why I wasn't told this when I purchased the bike as I had paid for this, I received attitude from the employee and got no answers, and as I work Mon-Fri I can't have my bike serviced free.
I have had my bike 10 months, and the bolt that holds the seat in place has snapped in ha...Read more

In 2012 I bought a Condor. Reid bikes at the Melbourne CBD store are not worth your time/money. Yes, it is true, they are cheap. However, considering the inferior quality of their parts this is not a good justification for shopping there. They mass import Shimano parts which are absolute bottom of the line grey import stock, which just happen to have Shimano stamped on them. They will last for about 1 year, and they start breaking wholesale after that- by this point, the customer just doesn't bother going back to the store for repeated services...Read more

I went into Melbourne store on Monday Dec 23 to get a MTB for myself and was surprised at how quickly I was served and then the bike was ready to take away within 25 minutes. I arrived shortly after opening time and were at least 15 customers at this time. Big letdown was that the website offered $100 free accessories with the bike and this was not mentioned at time of buying the bike. I saw it on the website that afternoon. Now on Dec 29, new pricing discounts are on the site and the $100 offer is gone. I have emailed the store twice as is a 3...Read more

I purchased 2 ladies vintage bikes online from Melbourne store Saturday 14th December one cream and one watermelon with the understanding delivery will be 24to 48 hours but I was not expecting them till Wednesday
On Tuesday the 17th I emailed to get the consignment number so I could track them so I would know when they will be delivered.no response till Thursday 19th when I was told there had been trouble with the baskets and that they would be sent out that day or Friday. I emailed back and said they were Christmas presents and we would appre...Read more

Never buy online from this store. I ordered a fixie bike for my son in November as a Xmas present for my son. My son chose the colour of the frame, wheels, grips and seat. I ordered it online and was told that it would be despatched in 24hours and I would receive the bike in 1 week. Great! The money was taken from my account the next day. 2 weeks later I had not received the bike so I phoned the store. I was told there was a glitch in the clerical work and my sons bike had been put on back order. It had not even left the warehouse. The 'helpful...Read more

For the last few months I have been putting money aside each week specifically to buy a new bike from Reid Cycles in Melbourne. I was so excited the day I realised I had reached my goal so I got straight on a tram and walked into the store armed with lots of cash and the intent of walking out with a brand new bike and plenty of accessories. Sales staff completely ignored me for a good 10 minutes until one of them asked me to move out of his way. Another 10 minutes went by of me walking cluelessly around the store. Eventually a young man asked i...Read more

Got my first Reid Osprey second hand from a team mate, it was lovely. upgraded to a Osprey Elite this year, took a bit of getting used to, But I've found it much more efficient, and equivalent to most Full Carbon bikes on the flats, and even quicker down hills. It's pretty good on Hills as well.

Below average shop assembly is the only issue. Two friends purchased an Osprey last year, both had Spokes rubbing, and could only fix it by bending them in a little, tying them up with a cable tie. I purchased my Osprey Elite this year, had some sma...Read more

After reading so many negative feedbacks about Reid bikes, I was reluctant to make a purchase from them! However as their Melbourne store is on my way to work, on Monday I popped in to have a look. I have to say that I my feelings and the negative feedback here are all correct!

First, the sale person was a young boy and he did not have any initiatives at all. He was somewhat rude too, as he said how come I do not know what bicycle I am looking for?. I explained that since I am a women and novice in the area of riding, I do not know to what t...Read more

Few days ago I went into Reid's Melbourne shop and wanted a buy a bike. I looked at their top of the range bike $899.00 with the 105. On my entry to the shop, they were so uninterested to assist me! After waiting for about 10min, a sale's rep approached me. After telling him what I was looking for, he just simply said here is the bike and I will let you think about it!!! I could not believe it. So trying not to be rude Kept inspecting the bike and then I simply walked out. That evening I bought my bike from a different place. So they lost my bu...Read more