I bought my Reid Falco Advanced six months ago from the Perth store. Since then I have clocked up hundreds of kms on it and its never broken a sweat. For $700 it came with Shimano 105 gearing - couldn't get better value for money anywhere. I have taken it for servicing several times (which was free) and the staff have been sensational. As a newbie cyclist when I bought this I planned to go buy a fancy more expensive brand bike if I enjoyed cycling but now I'm looking into one of the Vantage series Reid bikes just for the value for money and service that comes with it. Would recommend 10/10.

I bought the bike 6 months ago, really like it. However the customer service I experienced today at Perth store was terrible. I was trying to do my first after sale service and realised I should have booked in before I come. While doing a booking, the staff was very rude. When I asked whether he wants to see my membership card for the booking, he replied "Oh do you have a membership? I don't". When I asked for the available time, he said "any" but was laughing at me when I was trying 9 in the morning as they open at 10. I believe I would go somewhere else for my future purchase.

Recently purchased a mountain bike and ladies vintage bike for myself and my wife from the Balcatta store. We are very impressed with the quality of the bikes considering the price. Then purchased a baby seat to go on the back so we could take our 2 year old on family rides. After a month of riding everything is great. The salesmen were knowledgable and helpful without being pushy. Overall we are extremely happy with the whole experience.
Price, quality

I've recently moved to Perth for work, and I thought it would be a good idea to buy a bike to explore my new city, my brother bought a couple of bikes from the Brisbane store last year, one for himself and a lady's bike for his girlfriend and they both love them. He told me there's is a store in Perth, so I went to have a look, all the bikes looked awesome and some where really quirky, though I didn't have a clue what to get as I don't no much about bikes.. the staff where extremely helpful and I ended up buying a city 2 which is awesome! its a great road bike and its really good at handling light off road tracks, so it suits me really well and it will be an excellent tool to use to get in better shape.
Inexpensive, great for fittness

Thank you so much to the guys at the Perth store who assisted me the other week. Absolutely wonderful service and very friendly, even though the store was rather busy. My bike was assembled in a flash and all adjustments made. I love my new vintage bike - there were so many colours to chose from. And it didn't break the bank! I know I will definitely be sending family and friends your way. Keep up the great service :)

I ordered a bike just after christmas for my daughters birthday. i was promise that it would be in before the 22nd of january and now three weeks after my daughters birthday i am still waiting on the bike. i have called several times and they have said the shipment had been delayed but the bike would be in stock within the next two dauys.
furious!!!!!!!!!!!!!!
Poor communication, bad customer service

Cheap but not cheerful! I purchased 2 bikes for my teenagers through the Balcatta store & I now wish I had spent the extra $ and gone elsewhere. There is no after sales service, just excuses & false promises to call you back. The only solution is to front up at the store, make some noise then you might get your shoddily put together bike fixed...might. And don't hand over any $ up front, you will never get what you ordered. Cheap is cheap for a reason, I have learnt my lesson. Would never recommend these bikes or store to friends.
Initially price
Bad service, poor quality.

Absolutely appalling service! Happy to take deposit and promised to be ready by christmas. Called everyday & no answer. Finally contacted & then arrogantly states "bike is not in all sold out!" what??? Informed us prior that bikes have arrived! Disgusting perth branch!!!! Do not purchase through reid cycles balcatta!!!! Go elsewhere or you will be disappointed!

Bad Customer Service filled with lies

Bought my reid condor bike at the Perth store, I've had it for 5 months and for the price I paid ($230 on sale), it's done me well. I've done 22 rides so far, approx. 18km/ride and a 50km ride. It started making funny noises after the big ride so I took it in on a Sunday expecting to have to pick it up the following Sunday (they only service bikes during weekdays) but they serviced it for me straightaway! Was really happy about this as it's a long way for me to travel.

All in all, decent bike for what you pay and great service.

Found a cruiser cycle advertised on Gumtree Today (advertisement date Today) for $199. Raced down to buy one only to find none in stock and none expected in stock for three weeks. I would call this false advertising since it was advertised as available on Gumtree Today. Very disappointing, will not shop here in future!
Great deal if only available!
Item advertised but not available on the day!

I ordered a vintage style bike for Reid cycles, the customer service was excellent the person I talked to was friendly and offered me a great deal . I received the bike 4 days later in perfect condition I would highly recommend them to anyone ! The bikes are also really well priced and are good quality.
Cheap, good customer service, reliable, efficient