Rinnai Enduro 13 Questions & Answers

Hi Meri Mltrevski,

When GREEN appliance is in standby, when RED the burner is operating and when
flashing RED there is a fault. If the light is not flashing red, then the heater is operating correctly.

Thanks
Rinnai Australia

hi quoc tuan t,

Our stockists can be found here:

https://www.rinnai.com.au/store-locator/

We are unable to provide details of a specific retailer who will have stock.

Thanks
Rinnai Australia

Hi Luke H, this is how the unit operates normally and is not a fault with the unit. It will modulate down but not switch off. We would recommend contacting our technical help desk on 1300 555 545 and they can explain the operation of the unit in different modes.

Thanks
Rinnai Australia

Hi Andrew M, thanks for the question. There is a conversion kit available to convert the Enduro heater from Natural Gas to LPG. You can order the kit through any Rinnai stockist with part number 90183515. The kit will need to be installed by a licensed plumber.

Our stockists can be found here:

https://www.rinnai.com.au/store-locator/

Thanks
Rinnai Australia

Hi Jo D,

The thermostat will control the unit between 16/26 degrees.

Unless L (for low) is selected and it stay on low flame constantly.

If H (for high) is selected, it will stay on high flame constantly also the timers can turn the unit off and on.

I have attached the link to the manual for you below.

https://www.rinnai.com.au/wp-content/uploads/2017/09/Portable_Heater_OIM_Issue_6.pdf

Thanks

Rinnai Australia.

Hi Annabelle Burnell,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Joel J, it is unusual to have an error code with this type of heater and as a portable unit you can return to the store of purchase within a month and swap it for a new heater. Alternatively you can book a service call for the unit through our Rinnai website:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Thanks for the question Mick, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Hi Eva-Marie,

Thanks for the question. Government recommendation states that gas heaters should be serviced every 2 years. The Rinnai Enduro 12 is safe without the flue, provided it is operated within the guidelines stipulated by Rinnai.

If you would like to book a service, please refer to our website with the following link https://www.rinnai.com.au/support-resources/online-service-booking.

Thanks,
Rinnai Australia

Thanks for the question Liz C, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question karl, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3.

Thanks,
Rinnai Australia

Thanks for the question Younan Mako. The Enduro 13 heater is available in both Natural Gas and LPG models.

Thanks
Rinnai Australia

Thank you for your question Cal, our technical help desk may be able to help you troubleshoot the heater. They can be contacted on 1300 555 545 option 3 for the technical team.

Hi Ron, Thanks for your question.
When you turn the heater on the green light is letting you know the heater is activating the ignition process, once the heater ignites the light turns red to indicate the heater is operating correctly.
If you would like more information on your model heater please go to our website - www.rinnai.com.au where you can access information and download product manuals.

Thanks for the question Pete, most heaters can be converted from one gas type to the other. To be sure your model is eligible, we would recommend calling our technical help line on 1300 555 545 option 3 with the model and serial number located on the side of your heater. The team can check and give you the necessary part number for the conversion kit.