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sam.jSydney
Beware - don't walk - run
full of lies and over charged - lots of excuses - not on time - very unprofessional - can not be trusted .
2 comments
when asked for receipt made up excuses, so no job number also no free quote.
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- Verified customer
Outstanding Customer Service...Outstanding workmanship
The level of service and workmanship is to be highly commended. I am extremely satisfied with the attention to detail, the explanation for works proposed, the costing and completion of the job.
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Toilet fitout
Very professional and it did cost extra for fit, but I had the choice whether to pay the extra and glad I did as toilet looks a lot better and great job done with friendly service.
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Jeff H
- 2 reviews
- 1 like
- Verified customer
Professional and thorough service. Faultless.
The Plumber was on time and very professional.The work was carried out perfectly and to a very high standard. The customer service was excellent and we are very happy happy with the Tradesman and the company overall.
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Great company to deal with
I rang the 1300 number and they had two staff out the next day to quote on the job and they started the job the following day. I found all staff to be well trained and have excellent customer service skills.The job at hand required some special skills from Lachlan with able assistance from Mitchell completed the job in one day with rain and thunder prevailing nothing was a problem.I would recommend Rustic Plumbing and will be using them again in future.
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EkangSydney
- 2 reviews
- 1 like
Charged super duper price! The plumber has to go back for another visit
I was looking at the good review about this service. But realised now, i have been overcharged. First, the plumber told me to get a free quote. To do the basic analysis, it charged me $88 dollar. Then, he said i can't use my new tap set since the old basin has something broken inside and not compatible with my new set provided. Now asking to me to go for $560 for full tap basin replacement set that he provided. But, the job did not turn out perfectly either. He had to come back for another day visit after chasing them overnight and finally put...Read more
the silicon to stop another water leaking from the new basin set. The plumber should have apply them at the first time!! No invoice has even produced via email after the job done! It also went silent and no follow-up calls to ask if my toilet is still leaking or not!!2 comments
David R.Rustic Plumbing Solutions
Hi Erwin,
Thank you for your feedback. ... Read more
Kind Regards Rustic Plumbing SolutionsThank you David and Rustic Plumbing for helping me resolve my issue in a timely manner
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Excellent service
The two gentlemen who came to address my house's plumbing problems were extremely helpful. They spelt out all the issues and costs and gave what I believe was an honest and factual assessment. As the problems were worse than anticipated I did not go ahead with any work at the time. I was not charged for the visit which was amazing as they were there for some time. I will definitely use Rustic again in the future.
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professional, prompt and friendly.
This is the type of service you wish for when considering tradespeople and usually never get. Rustic Plumbing were as good as their word when they said they would start and finish the job on the same day. They were also friendly and helpful when we had questions. Good people.
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MyrtleWatanobbi
Emergency clearing of Blocked Drain
Impressed with the company. Rang before arriving. On time (important) for a busy carer of two children and 100 year old. Informative and work completed in a professional manner.
Thankyou Lachlan
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Grace and JohnSydney
Professional, friendly and efficient.
The team from Rustic Plumbing was excellent, starting from Mark & Damien who investigated the problem, provided the solution and to Lachlan and Clay who installed the re-line, working right into the night (!) to meet the schedule as planned. Lachlan was especially efficient and knew exactly what needed to be done. Totally recommended!
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Sally MSydney
Very pleased
Thanks to the team from Rustic Plumbing. You were on time, friendly polite and professional. You did the job efficiently and left no mess. I was very happy with the service. Wish there were more trades people out there like you guys. Would certainly refer you to anyone needing a good Plumbing team.
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AaronSydney
Plumbing made easy
Rustic Plumbing fixed the problem straight away. They were on time, polite and cleaned up. I have already recommended to a friend.
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Alan J.sydney
- Verified customer
Prompt and polite But in terms of price: Exorbitant Truly, unclear of money spending on the job
I was charged $4499 for a single unit Rinnai infinity 32 (no any controllers). A couple of meters of pipe and valves and a power point. Along with my old tank taken away. I did not realise that i have been charged too much at the beginning just felt it is not a cheap one, until there is a friend reminds me i was probably been charged way too much for that job.
Rustic refuse to provide any price check or list for where my money has been spent on. However, they said they are very transparent company for what they doing. But HOW? Please do your...Read more
homework beforehand. Otherwise, you will easily been ripped off just like me. Clearly in this case My trust has been trashed in the bin. I have to say i do not know much about plumbing but no one will be fooled forever!2 comments
David R.Rustic Plumbing Solutions
Hi Alan,
Thank you for your feed back. As you are aware, you contacted us to provide you with a FREE quotation on either repair or replacement of your existing 400 litre hot water system.... Read more
We attended your property on the day and time that you requested. We diagnosed the issue with no fuss and provided you with a list of options on different hot water systems for free as requested so that you had the opportunity to compare our prices with other quotations you may have received. The industry standard is 3 quotes and we welcomed you to compare our prices with other companies. You decided to proceed with the dearest option we gave you which was a removal of a 400 litre electric system and install a instantaneous gas Rinnai 32. Once you accepted the quotation which you signed for we proceeded to get your conversion done. As you are aware the job took the whole day and some of the following day. We even repaired tap ware inside your house complimentary as you were complaining of issues with these fixtures. The installation of your new water heater was not a standard one. This involved a relocation of the heater and multiple lengths of copper and conduit were used to install it as per AS3500 Plumbing Code of Australia. All plumbing and electrical works was quoted on and completed under this price with no variations even though it took longer than allowed for. There were 3 technicians there throughout the day and 2 on the following day. Since the job has been completed we have spoken on 2 seperate occasions about a price break down. We have provided you with a price break down in to materials spent versus labour that went in to your job. We have also offered to attend your property once again FREE of charge to show you the extent of the work that was completed as most of it was under your house and not visible from the exterior. We have offered to meet you in person to show you the breakdown of materials versus labour. All of the above offers were declined. As you have agreed with us on our phone calls prior, all properties are different and therefor require different materials and time to complete the installation of the same system. This is why we provide a FREE quotation to every property so there is no confusion and you have the opportunity to compare us with others. We as a company are disappointed you feel this way as we DO operate in complete transparency, hence why we provide you with a price up front prior to any work commences and a lifetime labour guarantee on all work completed by Rustic Plumbing Solutions to do with your hot water system. If you have any further questions regarding this matter we will happily try and assist you in any way we can and feel free to contact us on 1300 702 224. Kind Regards Rustic Plumbing Solutions.My biggest problem was NOT getting other quotations but chose to TRUST yours.
Firstly, you did NOT spend any time on diagnosing my old tank because I directly asked for replacing it.
Regarding to ... Read more
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Andrew Lnsw, 2087
- Verified customer
Efficient, knowleable friendly service
The team at Rustic plumbing gave excellent professional service. They were on site within 2hrs of my call and had cleared the blockage and outlined next steps and options. Three different people involved in the permanent fix for the underlying issues and everyone was friendly, knowledgeable, explained the steps, options and updates along the way. Will use Rustic again and recommend to friends.
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Brendon
- 2 reviews
Job well done, excellent.
The plumbers Lachlan and Mitch came yesterday and did the work we requested. They were on time, polite and respectful in our home. We have several small jobs still to be done and will certainly get them back. We finally have a good quality hot water system (it's a Rheem) will refer them. Good to reach a company that is responsive, I tried to get to a few local plumbers who didn't even bother returning my calls or requests for quotes.
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Paulie
- 2 reviews
- 3 likes
Excellent Service!
A big thank you to Pierre for his friendly, helpful advice on our drainage problem. He was so knowledgeable and knew exactly what needed to be done. Also to Mitchell who then came out to do the repair work. Mitchell was polite, friendly and a very neat worker who treated our property with respect. Well done to both you guys. We will certainly be using Rustic Plumbing again and will certainly refer them to our network of friends in need. Thanks again. Pauline & Ron
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Excellent Service
Called Rustic Plumbing last Friday morning to seek assistance with a badly blocked sewer at our house. David arranged for Grace to attend same afternoon. Grace was punctual and very professional. Cleared the blockage and price was very reasonable. Wouldn't hesitate to use this firm again in the future.
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Excellent Service
The experience from the initial booking to work completed was fabulous. Thanks Lachlan & Grace for a thoroughly professional job with a minimum of fuss. We will use Rustic Plumbing again and have no hesitation recommending them.
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Excellent Service
Will definitely be using Rustic Plumbing Solutions again and referring them to my family and friends! We got a quote quickly, they responded to our call promptly and Damien was there when he said. Lachlan showed me how to use the water system and the work he had done and told me in away I could understand. Thank you Damien and Lachlan, we really appreciate your help.
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Outstanding Service
Can not fault! Rustic Plumbing were fantastic to deal with from beginning to end. They were prompt, professional and extremely thorough. Lachie explained everything he was doing and even provided additional tips to help prevent future problems and Grace was very efficient.
Would definitely use them again!
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David R.Rustic Plumbing Solutions
Hi Sam.J,
Could you please provide your job number so we can help try and understand your frustrations. We don't have your name in our system and do strive to constantly improve our service for the future.... Read more
Kind Regards Rustic Plumbing Solutions.