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Ry.com.au Questions & Answers
11 questions from our users
GlendaHallasked
On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall
No answers
Chantelle L.asked
Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou
1 answer
Del G.Ry.com.au
Hello Chantelle,
I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.
Cheers,
Matt
Nessyasked
HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.
2 answers
Congrats! Next time read reviews about them. Not the best place to order
Del G.Ry.com.au
Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.
Please can you respond to the message I have sent you and I can look into this.
Cheers,
Matt
SophieBasked
Hi there - I ordered some straighteners 2 weeks ago and delivery was estimated to New Zealand on 24th April. DHL advised that the goods were never handed over to them despite getting a dispatched email on the 16th from RY. I have called customer services who are based in the UK 3 times - still with no answer or reason for the delay. Please can I have a number for an Australian based contact who can look in to this urgently for me as I am moving house in 4 days! Not impressed so far! Thanks
2 answers
Hey Sophie, I just wanted to let you know that RY are no longer an Aussie company. The original Australian owners sold the business to a UK company (The Hut) last year and from there they have closed down the Australian side of the business and now everything is done from the UK (although they like to pretend that they are still based in Australia but they most certainly are not). They do have an Australian phone number but it is diverted to the UK number. So unfortunately any products that you order from them will be sent from the UK.
Del G.Ry.com.au
Thanks for contacting us Sophie, I have dropped you a private message. I will be able to investigate this and get this resolved for you I can assure you of that.
Kind regards,
Matty
Margasked
I gave my daughter a hair dryer for Christmas and she dies not want a red one. Am I able to change this
Marg
1 answer
Del G.Ry.com.au
Hey Marg! Can you please sign into your account and message in and ask to speak to Matt on the Customer Relations Team. I will be able to assist and get this resolved once your message is passed over to me.
I look forward to speaking to you!
Cheers,
Matt
steinzeasked
how is it possible that your prices on some products like some from dermalogica are cheaper on your website but more (much more) expensive on their own (dermalogica) website ?? That is very strange in my eyes. Looking forward to your answwr and will contact Dermalogica too after your answer.
cheers
1 answer
Raisa L.Ry.com.au
Hello Steinze,
Thank you for reaching out to us!
Are you please able to confirm which products in particular you are referring to?
We work closely with dermalogica and are happy to address any queries you may have.
Best regards,
Raisa
Tiarne Sasked
Has anyone purchased skinstitut from here before? verdict on real or fake?
Elsie Fasked
I had an international transaction fee charged by my bank after my usual Paypal payment for my last order and was advised by my bank to contact Ry which I have but no satisfactory answers to this currently. Why the international transaction fee is this because Ry is no longer an Australian company? Is this to be a common occurrence that customers should be aware of?
1 answer
I suggest you contact the Del on your online account she was the only person that could sort my issue's
Leighasked
Has anybody actually received a refund from RY?? Am wondering whether I should just keep waiting, or if I'm just being lead on by them saying "oh it's on its way"??
6 answers
Hi Leigh, not that I know off. On some occasions they offer store credit - then when people have ordered again they still dont receive goods. If you haven't put a dispute with your bank do that or claim costs through Paypal if you paid that way. I wouldnt keep waiting....
Never had any problems with them. In fact I placed an order recently then changed my minda reply paid sticker has been sent the me as the package has already been processed. It was clear a refund would be given. Tell them straight....
Yeah you're right @Jenno- lodging a dispute with my bank, RY is just screwing me round I think! thank you ;)
Haidzasked
Can someone please tell me of these products are all legit just unsure how they can sell straightners alot cheaper than anywhere else?
5 answers
Do not buy from this company. I have had nothing but trouble from them. Go to adore beauty they are a similar site but better.
They're legit, I've ordered from them many times, but I wouldn't order from them again now they've sold out to another company and have moved their warehouse to the UK. I used to get my products within two days sometimes and now it's just a joke how disorganised they have become. I tried AdoreBeauty on recommendation from people on Product Review and would recommend them instead.
Unsatisfactory service after change of ownership. They have lost my business after many years
Pattyasked
After reading reviews on oversold products after payment has been made to you
Please what is your policy reguarding taking payment for stovk not available?
Regards
2 answers
Del G.Ry.com.au
Hi, and thanks for your question.
Products that are displayed on our website should be available for purchase. Unfortunately with over 14,000 products available, from time to time we can have some issues such as incorrect stock counts, broken products or incorrect supply issues. This is a rare occurrence and we do our best to minimise such situations.
Customers that may be affected by this are notified of any delays in dispatch and a suitable solution is found.
Our mission is to supply all products to customers in a convenient and fast manner. Should any problems occur our dedicated customer service team are here to help reduce any inconvenience.
They make you wait 3 weeks to a month to receive an email saying your product is out of stock and then refuse refunds, lol.
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