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Samsung SRF582DBLS
Chris LSouth East Queensland, QLD
- 4 reviews
- 4 likes
Manufacturing issue
We bought a great looking fridge less than a year ago after the last kid moved out, suited two people's needs the French door with a freezer
All went well until frosting started to happen in the freezer and the fridge was warm checked it with a thermometer to make sure and started throwing out food
We were extremely lucky to have bought the extra service from Harvey Norman
In the renovation of the house the purchase docs are somewhere but without taking time off work looking for them basically house ate them they're around somewhere!
Spoke to ...Read more
Samsung first on chat line told the lady what was wrong a long time later yep there's a problem - sort of figure that out after a heck of a lot of research. You need a service technician at a price and you need purchase docs Phoned Harvey Norman and the lovely chap there sorted it all out rapidly as they have purchase details online Samsung phones up you need your purchase docs for technician - logic? Harvey Norman wouldn't have organised a technician if we hadn't bought the fridge for them along with the additional service. Next she tells my husband who has hearing issues that the tech will contact him on landline and can't call on his mobile - we all know the time range of service techs coming out in Australia no offence to techs out ther Harvey Norman again sorted that out and sent a copy of purchase invoice Tech comes out lovely chap hose in the back of it was too short, wrong one causing fridge to freeze up Next day Samsung called and we told him in detail problems as other people have purchased this model and as far as I know no recall
Purchased in August 2021 at Harvey Norman Appliances Physical Store.
2 comments
I have responded to Samsung"s queries and await their response
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Lisa K.Samsung
Hi Chris, thanks for your review. We are sorry to hear about your experience so far with Samsung. We can understand where you are coming from and would like to have a look into this for you.
I have s... Read more
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