Schmick Car Care Club
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Reviews
Do not waste your money- they dont even deserve a one star
Stay away from this company as they state all their terms and conditions when requesting repairs. Its really amusing to me when they advised me they could not repair drivers side door as it extends across multiple panels BUT there was no damage to the door, there was only one scuff mark which I was able to remove myself!!!! They also advised they could not repair dent on the front guard due to style/metal folds, this area just requires a dent puller. STAY AWAY FROM THIS RIP OFF COMPANY
Absolute joke
I have a scratch on my door but it doesn't meet the very strict criteria of being a single line. It was one tiny scratch but it is vertical instead of horizontal so they have denied it. Took 3 weeks to get to this point. Don't waste your money as very little meets their criteria.
Dent repair fail
Make sure you ding your car in the right place!!
Otherwise your claim will be rejected. This is for a dent less than a fingernail in size!
“Unfortunately, from the images you have supplied, the damage below is not repairable under your membership:
- Dent on rear. After review by our assessment team, the dent to your vehicle is impacting a style line/metal fold. Unfortunately, dents on style lines/metal folds are not repairable under your membership.”
Advertising claims all dents will be fixed!!
Disappointed that after 5 years member$hip .. and first dent! Rejected job!!
It is one of the well organised scam
Any damage you submit are rejected under terms and condition, and the positive reviews you see are just bought reviews. They have their terms and condition nice and uptight. Anything that gets accepted, those job won’t be even worth 50$. I mean the tech literally uses a brush to paint the scratch which even you can do or a kinder garden person.
- +4
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Poor service and poor customer support
Everytime I book for a repair, they say it doesn’t cover. They take a few weeks to call back. I booked internal sanitisation, an agent came without any idea what to do, he didn’t have any equipment for sanitisation. One day wasted. I booked another internal sanitisation on 21st sept. I still haven’t received a call for booking. But, a schmick agent called to say that he’s coming to do the sanitisation tomorrow morning, without a booking. Poor communication. Utter waste of money.
Good Afternoon Srinath,
I have looked into your repair requests lodged under the membership. The damage you first sustained to the passengers side rear door was far to extensive to be be repaired by
That’s what I said. Poor communication. For the damage on the door, it wasn’t bad. Your website says, for bigger repairs we can repair in the garage for extra cost, when I told your representative tha
... Read moret I’m happy to bring for the repair, I didn’t get any reply. For the windscreen, One technician said it would crack. Another said it won’t. Regarding the internal sanitisation. I didn’t get any phone confirmation for the booking. I got the email saying that someone would call me for the booking. I didn’t get any call. Yesterday your technician called me saying he’s coming today at 12.Also, the first time I booked for sanitisation, your technician wasn’t informed about the sanitisation, he didn’t have any equipment for sanitisation. He called your office and they said they will cal
... Read morel me back for another appointment. I waited 2 weeks for the call. I called back again asking what happened, your customer rep didn’t have an answer.
Expensive waste of money BEWARE DO NOT GET TALKED INTO THIS!!!!
I took out this insurance against minor damage when I purchased my new Kia Sportage. I took this out in good faith and the Schmick cover is useless as they will only fix a 6mm dent. The dent in the car door is very shallow but bigger than 6 mm. They will not do a partial fix as I asked them to do. I was advised when I purchased this to increase my insurance excess as I had both a dash camera and the Schmick. I feel the cover is basically useless and disgusted that people push this onto new car buyers. Only wish I could give no stars.
Good Morning Gail,
Thank you for taking the time to make yourself available to meet with our state repairs manager Jarrod this morning.
I have spoken with him today to get some feedback about how the
Not Happy with Toyota Pennant hills recommended Schmick.
Schmick has recommend visiting a panel shop for repairs on this occasion to return these damages to 100% industry standard for “very minor scratches”.
I paid $1000 for the membership and this was my first request for repair which is just casually ignored by Schmick.
Good Morning,
The reason this scratch falls outside the membership terms and conditions as it is multiple scratches on a single panel. The Schmick Scratch and Dent assist program is designed for cosm
Hi,
The little scrathces on the door is less than 60mm each.
Do you mean all the little scratches has to be less than 60mm in total?
Good Afternoon Navratan,
Apologies about the delay in reply!
That is correct, one scratch on a panel under 60mm in size. The total damage you have acquired is almost half the size of the door and fo
Be aware
To any prospective purchasers of a Schmick policy, be aware. The glossy presentation does not match the service. Firstly the technicians I have had are first class. Having said that, it is a painful Company to deal with. Once you contact Them, it takes days to decide whether to do a repair and notify the policy holder. Once that happens, it can take up to 8 weeks for a technician to come and do the job.I have some very minor stratches on my vehicle, but thay are refusing repair because the scratches are over 2 panels. The policy is designed to
... Read morehave minimum work and time at your house because of the $50 charge. I recently bought a new car and the dealer tried to offer me the Scratch and Dent repair policy and I told him in no uncertain terms what I thought of the CompanyGood Morning Chris,
Coming in to Spring is a busy time for the mobile scratch and dent business model. While wait times are a little stretched at this stage, this is by no means uncommon in the indus
Useless insurance for minor repair
I bought this schmick insurance with my new car. It covers such minor scratch fixes that this is a waste of money to sign up for. Recommend to stay away from this.
Good Morning Pradeep,
I have been able to locate your repair request and reviewed the images received. Looking at these images it does appear the door is structurally damaged and will require panel b
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BEWARE it is a SCAM! Too many conditions making it almost impossible to use the service
I wish there was an option to give zero stars.
This service was sold to me promising of prompt service and convenience of coming to me for repairs. I just submitted my first repair request to fix minor damages to alloy wheels and couple of minor scratches. I was informed of a few Work Place conditions that needs to be satisfied to carry out the repairs at my place. These are not listed in their T & Cs.
• Two metres empty space around the car
• Should be an open space with good lighting.
• Not accessible to anyone else.
• No sprinklers around the area.
• Easy access to power
• Cannot be done in underground car park.
Good Morning Zaf,
We are restricted by a lot of council regulations when it comes to where we can and can not respray. Unfortunately, this is not something we can control.
We hope the repairs go wel
Absolute rip off
Really disappointed in this membership - all insurance companies try to make it impossible to claim repairs but this is next level. The terms and conditions they fail to tell you when you sign up at a dealership is that external scratches have to be under 6cm. I am certain that anything that scratches my car (a shopping trolley, something scraping against it etc) will not leave something as small as 6cm. Keep in mind getting a 6cm long scratch is probably cheaper at a body shop than the $50!!!. Next was internal leather, I had a 4cm by 4cm scratch - they only cover up to 0.5cm. So basically you're only covered if a safety pin pricks your leather. Horrible rip off as a company.
Good Afternoon Georgia,
Disappointed the Sales consultant at your point of purchase failed to point out the terms and conditions when it comes to metal panel resprays or interior leather repairs.
If
Used to be good
I have used Schmick and they were good with responsiveness, quality of repair etc. Not sure what happened these days with them, I had to follow up for repair request and for each email comms - otherwise I won’t hear any response from them even after a month. My claims are blindly getting rejected after all the follow ups saying it’s more than repairable length/diameter - though I have proved them with measuring scale that it is under the measurements they guaranteed.
Good Morning Ramu,
Thank you providing your repair request number in your review. I can see this has been booked in for an assessment with our NSW state manager for tomorrow to look at the vehicle in
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Rubbish repairer's
Absolute waste of money. Told repairer if he was unable to repair my rims properly then not to touch them. He sanded all the damage down with a sander now all edges of the rims are uneven and what was supposed to be finished in shadow chrome where just spray in a normal base metallic paint that looked green. I had another guy come to redo them and he said he will fix it and that he could see that they where done poorly and redone them and the finish is crap and now the paint is flaking off. End result rims are ruined and it's around 5k to repla
... Read morece them if you can even find a set. Also asked for some tears in my leather seats to be repaired that I had damaged. Got told they were wear and tear and they wouldn't repair. Absolute waste of money, it's cheaper to keep your money and just take it to a proper repair shop when the damage happen or go to your insurance company. Daylight robbery at its finest will never use them againGood Morning Scott,
Would love to be able to review this case for you and come to a resolution! Would you be able to email me your membership number or repair request number to [email protected]
Terrible
I’m not one to normally post reviews but I strongly suggest avoiding Schmick, this company is hopeless at adhering to appointments that are booked in advance and decide to text their customers at 11:35pm on a Sunday night cancelling the appointment for 9:00am the next morning. This is not only unprofessional for people like myself who take the day off work to work around their limited availability but also the fact that Schmick has no alternative technicians to send when one of their technicians is 'unfit for work'. I know for a fact this 'unfi
... Read moret for work' excuse is not a one-off occurrence as I have had friends advise the same thing has occurred to them before. I attempted to provide Schmick with an alternative date to complete my repairs and to my surprise they had no availability again. I have written to their complaints email address but nobody from Schmick even bothers to acknowledge a complaint which shows how much they care for their customers. I have now requested for Schmick to cancel and refund my membership to which I dare say they will refuse and I will have to pursue this matter with Fair Trading. Once again, don’t bother wasting your money with a service that doesn’t end up being provided!Good Morning David,
Thank you for taking the time to leave a review. I am happy we have been able to come to a resolution for you and your Mazda and I assure you, you will be happy with the repairs n
Not worth it...too many dollars and too much hassle
Ive just spoken AGAIN to Schmick about their misleading poor value for money service that is foisted on us when we buy an expensive new car. I know its our choice to buy but at the time you dont read the fine print which basically says we cover you for very minor scuffs etc. They also dont point out how difficult it is to have the service carried out in busy Sydney..so the reality is when its time to get service they make it INCREDIBLY difficult to get any. What is charged and what is delivered dont match. Do yourself a favour and save the money and spend it on a real repair company when the need arises.
Good Afternoon Peter,
I have spoken with your technicians who have so far attended your residence, I have been advised by the technician who attended the alloy wheel repairs that he did advise you he
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Details
| Category | Mechanics |
|---|---|
| Type | Mobile Service |
| Services Offered | Accident / Smash Repairs, Scratch & Dent Repairs and Windscreen Repairs |
Contact info for Schmick Car Care Club
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 77139891679
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Good Afternoon Jaymin,
I have spoken to our State Repairs Manager, Gary, who has advised me he is inspecting the vehicle for you tomorrow to do our best to assist in rectifying the situation.
Kind Regards, Customer Relations Manager