Sendle

Have recently started using Sendle as I am housebound for awhile and cant get to the Post Office. I really like the pick up service BUT have been unpleasantly surprised with their delivery costs which on 2 of my 3 uses have been significantly higher than Australia Post. On contacting their Customer Service I just received a very generic reply with links to their price charts.
I would also mention that the Australia Post lodgement service, where the parcel is handed over the counter and a tracking number given to more reassuring and easily conf...

Package arrived significantly late.
After an attempted delivery, prompting and an investigation, the situation was rectified. Other carriers better

Package often not picked up on time, nor the next day, nor the next day.
No phone number to call them for support - bit prehistoric really.
Customer service people, have not been given the tools to track the drivers and see when they are picking up the parcels, once again quite prehistoric....why bother having people there in the first place if they can do anything.

when they do pick up the parcels get delivered in good time, except for WA anyone would think it was going overseas, in fact overseas deliveries are quicker.

overall, very hit or miss - not the best service at all.

Picked up on time but it took ages to reach the buyer

I use Sendle through ebay because they're sometimes cheaper than Austpost and they will pick up parcels from your house at no additional charge.

Pros:
1) Cheaper and sometimes quicker
2) Pick-up from your location is free
3) Drop off parcel locations
4) Quick response for lost items (Via email only though)
5) Ebay discounted rate

Cons:...

**updated*** package arrived in time. Refund on delivery charges.

Lately we've been extremely disappointed with the service. Our customer is waiting on a wedding dress and she's getting married this weekend!!! They tell me they have 'escalated' the matter and it will take 72 hours. It's 'misplaced' apparently. This is so urgent as Sendle are about to ruin a bride's wedding day. Previously they have also completely lost a wedding dress, never to be seen again. Use DHL and don't risk the stress!!

- delayed package
- delayed help times
- no pho...

I bought an item on Ebay.
EBay's preferred courier was Sendle.
Being sent from the East to WA. It arrived after a month In WA but went missing after a false "out for delivery message" from tracking.
Calls to customer service were only by messages.
UPDATE!!!!!!
ÀRRIVED 8 March!
At lesst it arrived LoL ;)

The first time I did a big mail out with Sendle, they were all the same item but 1 out of the 50, for example, cost more/was measured bigger. They did provide a refund on this occasion and were responsive.

The second time I did a big mail out and was overcharged, I tried to contact sendle 11 times over four months and received the same automated response each time until I gave up.

Seems like every week I am chasing up another late delivery and this is during the quite time for us. Getting a response for a late delivery is very difficult and takes along time for the response.

Courier said he did not pickup parcel this is not true he did on the day he was supposed to.when I went for clarification,kept getting, cannot understand rephrasequestion over and over again,madness, from robot answering service very poor.

I have used Sendle countless times and was very happy with the prompt, reliable and efficient service. Over the past few months however I have had some issues and this has tainted my experience and confidence. I had one delivery completely shattered even though it was wrapped and cushioned to oblivion and had large red fragile stickers on every face of the box. It was obviously dropped from a great height to have suffered the damage that was caused. The costs were completely refunded however I had to jump through hoops to get it….be warned…take...

I received updates on where my package was and it was left in a safe place. However, I was not pleased when I received an SMS at 10pm that night, I was in bed asleep, to say that my package could not be delivered.

Spent $300 at Etoile who sent items in three different packages. Two recieved and one the most expensive $200 item not delivered today is the 23/12/21 I have contacted sendle no phone call just a message on the tracking info to say investigating, you can’t call them
Spent $330 with Electra mirrors who also use Sendle, package should have been recieved 10/12/21 and nothing. I have contacted both companies and Sendle. These are my kids Christmas gift now they will open nothing, disappointed is an understatement.today is the 15/1/21 and I just had...

I've sent three parcels with Sendle: Sydney to Brisbane, Sydney to Canberra, Sydney to Sydney. Sydney to Brisbane was by far the quickest, even though the Sydney to Sydney one is a one hour drive away. Why is there such discrepancy in timing? Also, one of the parcels was squashed, and thankfully the print inside the sturdy cardboard tube was undamaged, but it was probably damaged while sitting around the warehouse for days on end. I think I will be changing delivery partners. It's just too inconsistent. The tracking information is also not detailed enough. I like that they pick up from my business, but that is the only real benefit over the post office.

From Pick Up, which was perfect as I did not have to wait all day for the Sendle representative to arrive, to 2 weeks in transit the service was not as fast as I expected. Disappointing.