Reviewer Photos & Videos
PeteGreater Melbourne (Outer), VIC
Superb customer service & price effective
Firstly getting online quotes was a simple & easy process. The pricing was very competitive to our other quotes received & way cheaper than our existing insurer. Then Customer Service phoned & we completed all the other required details to finalise the policy which was done with good knowledge & efficiency.
1 comment
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Barry BaconGreater Melbourne (Outer), VIC
- 2 reviews
Great personal service!
Emma was a delight and a credit to her company whilst following all company protocols. It was a pleasure to conduct business with this young lady who due to Covid 19 was working from home. Well done Emma!
2 comments
Customer RelationsAustralian Seniors
Hi Barry,
I'm pleased to hear our helpful team member, Emma, has provided such great service when speaking with you. Thank you for taking the time to share your kind words, we really appreciate it.
Kind regards,
Alisa
Your welcome Alisa, my comments were genuine and well earned
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JuneSydney, NSW
Great service.
Frances was clear in explaining all the conditions of my contents policy and confirming I understood them. Premium was also a winning factor. I would recommend Australian Seniors Insurance to others.
1 comment
Customer RelationsAustralian Seniors
Hi June,
Welcome to Australian Seniors! It's wonderful to hear that our helpful team member, Frances, has set up an affordable cover for you and left you feeling fully informed when selecting a polic... Read more
y. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, Alisa
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Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
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Kathleen
- 3 reviews
My review!
Yes, it appears to be good value. Amanda was extremely helpful, patient, courteous and treated me with respect.
Now I've changed my mind! Forcing people to be verbose is an insult.
1 comment
Customer RelationsAustralian Seniors
Hi Kathleen,
It is wonderful to hear of the great service that you have received from Amanda and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to sha... Read more
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Went smoothly
Good value and easy to set up. First time customer. I was very happy until I did this review and this section required me to enter 30 words. Not necessary really.
1 comment
Customer RelationsAustralian Seniors
Hi Jane,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with suitable cover... Read more
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RussellSydney, NSW
Good value home insurance for seniors.
The policy was good value & was easy to set up. The follow up phone call explained all aspects of the policy. This is the first time I have insured my home with Seniors.
1 comment
Customer RelationsAustralian Seniors
Hi Russell,
I am pleased to hear you have found value in your easily set up policy and that you were left feeling informed after the follow up call you received. Thank you for taking the time to shar... Read more
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John P.Sydney Surrounds, NSW
- 2 reviews
An excellent service.
We were very happy with the service offered by seniors home and contents insurance. Lisa was very patient and helpful with our numerous questions. We would happily recommend seniors home insurance.
1 comment
Customer RelationsAustralian Seniors
Hi John,
It's wonderful to hear of the excellent service you received from our helpful team member, Lisa who was able to answer your questions when setting up your policy. Thank you for taking the tim... Read more
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margaretSydney, NSW
- 3 reviews
great service
the home and contents insurance was very well priced for seniors and very easy to set up and pay for online.
I have not made any claims so I cant review, as this is my first year with seniors insurance.
1 comment
Customer RelationsAustralian Seniors
Hi Margaret,
Welcome to Australian Seniors! I'm delighted to hear we have been able to provide an affordable cover and that setting up your policy with our user-friendly online portal was met with ea... Read more
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PhillHunter Region, NSW
Need to have this type of insurance and found that it matched all my needs
Value for money all the staff I spoke with were extremely knowledgeable and pleasant to work with, All steps setting the policy up were straight forward and easy to understand
1 comment
Customer RelationsAustralian Seniors
Hi Phill,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received from our team and of the ease in w... Read more
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Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
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Magpie max
- 2 reviews
New Insurer
New insurer, better value, easily arranged, but would like to see reviews by some people who had made claims. With no claims for 40 yrs previous company with loyalty discount still much higher
1 comment
Customer RelationsAustralian Seniors
Hi Magpie Max,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover th... Read more
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TrevorSouth East Queensland, QLD
Great Product
Yes the policy was good value, and easy to set up, the person on the phone was very helpful and friendly, also very knowledgeable. Well done Erin.
N/a
Joined 25th March 2020
1 comment
Customer RelationsAustralian Seniors
Hi Trevor,
It's great to hear that our helpful team member, Erin, was able to set your policy up with ease and that your are happy with the value of your cover. Thank you for taking the time to share... Read more
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VeronicaHunter Region, NSW
Easy Application and Great Staff
I rang for a quote on my Contents insurance and received quote from very helpful lady who than rang back a couple of days later when requested and completed my quote. Would definitely recommend them
1 comment
Customer RelationsAustralian Seniors
Hi Veronica,
Thank you for your kind words and recommendation, we really appreciate it. I am thrilled to hear of the great, helpful service that you have received from a member of our team and that we... Read more
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Meg Beddoe
- 6 reviews
Excellent service in a time of crisis
I recently needed to make a claim for hail damage to my home and car. Everyone I spoke to was friendly, helpful and knowledgeable. My home was made safe the same day and repairs were made within a couple of weeks, only waiting for a skylight. Hail damage was very organised, booked in for repair and my car was returned looking brand new. And the cleanest it was since new!
Definitely recommended.
1 comment
Customer RelationsAustralian Seniors
Hi Meg,
Thank you for such a great review! I'm thrilled to hear of the friendly service you received from our helpful team members and that your claim experiences, for both your home and car, were me... Read more
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Kerry EdwardsHunter Region, NSW
- 3 reviews
This is perfect best decision i made
This is the best decision I made reckon mend them to any one funeral and contents value-for-money so happy with customer service and support set up was easy i got the help i needed
1 comment
Customer RelationsAustralian Seniors
Hi Kerry,
It's fantastic to hear that you are happy with the value of your policy and our helpful team members were able to set your policy up with ease. Thank you for taking the time to share your e... Read more
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DeniseMetropolitan Adelaide, SA
- 5 reviews
Everything I Need.
Home and contents Insurance beat my other insurer in price and I couldn't be happier. Their Insurance covers everything I need and I feel I've made the right choice. Staff member Melissa was a great help and very patient. Hopefully I won't need to make a claim in the future but I feel this will be an easy transition.
1 comment
Customer RelationsAustralian Seniors
Hi Denise,
I'm delighted to hear our helpful staff member, Melissa, was able to set up an affordable cover for you and that this process was met with ease. Thank you for taking the time to share your ... Read more
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Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
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Very professionally handled
Yes extremely good value compared with previous companies quotes. This is our first Home & Contents Insurance with you. We have had a car insurance with your company for 3 years.
1 comment
Customer RelationsAustralian Seniors
Hi Rolan,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with an affordable option that is suitable to your needs and we really apprecia... Read more
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StellaSouth East Queensland, QLD
- 2 reviews
Just thanks for all the help
I felt the policy was good value for me
Haven’t lodged a claim and have not been with the insurance company long. With help the policy was easy to set up.
1 comment
Customer RelationsAustralian Seniors
Hi Stella,
Thank you for your lovely review. I'm delighted to hear we have been able to provide you with a policy that suits your needs and that setting up your cover was met with ease. We appreciate... Read more
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ChrisMetropolitan Adelaide, SA
- 2 reviews
Excellent....polite and professional
I reckon the product is of great value, and relevant to my needs. Setting up was so easy, especially since I was initially just making an enquiry. The operator was brilliant!
1 comment
Customer RelationsAustralian Seniors
Hi Chris,
Welcome to Australian Seniors! It's fantastic to hear of the ease our helpful team member was able to set up an affordable cover for you and that you're happy with the value of your policy. ... Read more
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Cheryl
- 2 reviews
Congratulations to Staff Member Lyn .
I looked through a number of Policies before I checked Australian Seniors On-Line and felt that is was very good Value. The morning after I received a phone call from your Staff Member Lyn who explained and advised me on my Home and Contents Insurance. Very happy.
1 comment
Customer RelationsAustralian Seniors
Hi Cheryl,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Lyn and that we can provide you with cover that is su... Read more
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Easy Policy Application
Did application online to get quote. Received quote by email. Had follow up call to clear-up any policy matters and explained difference between policies. Explained the limited kilometer policy which suits my state of life - which I eventual bought
1 comment
Customer RelationsAustralian Seniors
Hi Bertus,
Thank you for writing such a great review. It's wonderful to hear setting up a quote online was met with ease and that the follow up call from our team member left you feeling fully inform... Read more
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Questions & Answers
Gwenasked
Has anyone had to claim? If so how was the outcome? Thank you
Carissaasked
Do you have to be a senior to get insurance cover?
2 answers
Customer RelationsAustralian Seniors
Hi Carissa,
Thank you for reaching out, you do not have to be a senior to set up Home & Contents policy. If you would like for me to arrange one of our team members to contact you and discuss a quote for you, please provide your full name and contact number in a private message.
Kind regards,
Alisa
Alisa is it safe to put my personal details here?
Rhpasked
What are they like when you make a claim?
No answers
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Customer RelationsAustralian Seniors
Hi Pete,
wledgeable team member when finalising this process. Thanks again for taking the time to share your experience with us, we really appreciate it. Kind regards, AlisaThank you for your wonderful review! It's a pleasure to hear you were able to set up an affordable quote with our user-friendly online portal and that you received great service from our kno... Read more