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Reviews

4.6

658 reviews
5
(527)
4
(83)
3
(11)
2
(5)
1
(32)
  • Value for Money
    4.6 (496)
  • Transparency
    4.6 (461)
  • Customer Service
    4.8 (472)
  • Coverage Type
    • Home & Contents (436)
    • Contents Only (127)
    • Home Only (46)
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Dennis gamble

Dennis gambleGreater Melbourne (Metropolitan), VIC

Insurance is a must ( excellent )

published

Yes . In my opinion the policy was good value. And Julie was very easy to communicate with. As I am a new customer I really appreciated certain things being explained.



1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Steve Sampson

Steve SampsonGreater Melbourne (Outer), VIC

3 Car and Home Insurance policy quotes

published

Mina was excellent going through each of the policies methodically and explaining clearly the pluses and minuses of each policy. although it took one and half hours to cover all of the policies this was because poor Mina was required to repeat all of the information each time as well as obtain my information five times over which l strongly recommend should be looked at as over done given that the details were unchanged and obtained with the first policy therefore no need to repeat five times. Not Mina's fault and she was very diligent in having to repeat herself over and over again.

2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Steve Sampson
Steve Sampson

Excellent to receive as to often praise where it is due is forgotten.

Christine

ChristineIllawarra, NSW

Excellent

published

The policy was great value and easy to access. I have never thought of comparing prices before, have stayed with the same company, but due to financial stress I decided to compare,so glad I did.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Christine,
I'm delighted to hear that we have been able to provide you with an affordable policy in which you have found value. Thank you for taking the time to share your review with us, we really appreciate it.
kind regards,
Alisa



Home and Contents Insurance

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unknown25

unknown25AU

  • 2 reviews
  • Verified customer

Contents Insurance

published

I have had insurance on my home for more than 43 years have never claimed so my experience is based on value only.

So this decision was done om price alone. With insurance none of us know how hood they are until we claim. I hope i never have to claim, but id i do i hope i am not disappointed.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Unknown25,
I'm delighted to hear we have been able to provide an affordable cover that suits your needs and that you have found value in your policy. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Glad I inquired

published

The policy was easy to process,it was good value compared to others and covered all our needs. This is our first policy with Seniors but I don’t think it will be our last

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Andrew

AndrewSouth-Eastern Region, NSW

Good easy to set up

published

I thought it was good value for money as other insurance companies were doubling there premiums to recoup the money that they have to pay out from the bush fires. But australian seniors seemed to be on par with what I was paying with my other insurance company. I am a happy customer thank you

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Andrew,
It's great to hear that we have been able to provide you an affordable policy that suits your needs. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa

Peter

PeterCentral Highlands and Goldfields, VIC

Good cover to suit the buyer and price

published

Been with seniors for over 4years and very happy with the pricing the product and especially the people who I talk with to ensure I get the cover I need and that it meets the needs

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Very Professional

published

The representative was very clear in explaining the PDS of the policy. A very competitive price compared to other policies and a huge difference in the invoice sent for my renewal from current insurer.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Trouble free experience!

published

The representative was very thorough in going through all the aspects of the policy I was after. At every stage she made sure I understood before proceeding to the next step. I required a number of changes to the standard conditions and we worked through those together. All in all, I was very satisfied with the experience and purchased the policy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Home and Contents Insurance

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Very good

published

The lady we dealt with was very thorough and explained the policy very clearly.
This is the first time we have had a policy with Seniors and we found the whole experience very worry free

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Luisa

Luisa

  • 2 reviews

Professional and clear

published

Got the required information in an efficient way.
Polite, clear English,
Sorry I want to cooperate but don't know what else to write, It was a nice lady that made my life easy by answering my questions and processing the documentation to create my policy

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Lionel

LionelVictoria

Very simple

published

Loved the website application form, so easy, loved the price even more. Beat my old insurance company for price by a long way. Will be insuring more with them where other policies elsewhere expire. Thanks Lionel

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Nooker

NookerAdelaide

  • 2 reviews

Seems to be a good product, we will see.

published

First time with this company, easy to set up and is good value. I trid numerous other companies and this policy was
the best and easiest policy to set up.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great Service

published

I was very pleased with the service I received. David, the salesman I dealt with, rang promptly at the time we had arranged. He was happy to answer multiple questions and look at different options for my policy without rushing me into making a decision. Australian Seniors offered the best value policy and obviously have a high standard of customer service.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Janet

JanetVictoria

Very happy I accepted the policy offered me

published

The lady was very helpful explaining to me about my policy I have accepted for my contents insurance as I thought it was very good value so I accepted it

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Home and Contents Insurance

Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance

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Jeff W.

Jeff W.North-West & West coast, TAS

Great value for money

published

The whole experience of obtaining a quote and moving to a policy was seamless. I appreciated the phone call to assist me through the system. I am looking forward to good customer experience.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jeff,
It is wonderful to hear that the set up of your policy was seamless and of the great service that you have received from our team. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Jessica

Raymond

RaymondGoulburn Valley, VIC

I was pleased that I could talk to an Australian

published

I did a lot of research into my house and contents, and found that I could talk to Seniors insurance and get the right information that I required, then I was happy to stay with Seniors insurance. This is my 3rd year.

2 comments
Raymond
Raymond

I was pleased to still be going with Seniors Insurance

Australian Seniors
Customer RelationsAustralian Seniors

Hi Raymond,
I'm delighted to hear that you felt fully informed when speaking with one of our team members when answering your questions. Thank you for your continued loyalty and support, we really appreciate it.
Kind regards,
Alisa

Good from start to finish

published

The policy was cheaper than others and the lady, sorry can not remember her name, was very understanding and explained the policy in full. Customer Service was the best and she listened to my situation.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Phillip

PhillipHobart, TAS

Professional service

published

Great value, made easy by support staff. Initially online then made easy by immediate phone completion update by professional consultant - thank you Erin!
No claim.
Newly retired and new to AS, will follow up with other policies in due course

1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Great value

published

Policy is great value, responded to internet quote quickly.
Polite staff, no pressure to change from one company to Australian Seniors. All questions asked were answered well.
Easily set up new policy.

1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Page 3 of 33
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Questions & Answers

Gwen

Gwenasked

Has anyone had to claim? If so how was the outcome? Thank you

1 answer
Owen
Owen

Gwen as I have just taken up Home Contents I cannot answer your question thank you

Carissa

Carissaasked

Do you have to be a senior to get insurance cover?

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carissa,
Thank you for reaching out, you do not have to be a senior to set up Home & Contents policy. If you would like for me to arrange one of our team members to contact you and discuss a quote for you, please provide your full name and contact number in a private message.
Kind regards,
Alisa

Happniness
Happniness

Alisa is it safe to put my personal details here?

Rhp

Rhpasked

What are they like when you make a claim?

No answers

Get an answer from our members and Australian Seniors representatives

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