SusanMelbourne
- 2 reviews
- Pet Insurance - Essential Accident & Illness Cover
- Verified customer
Didn’t receive insurance pack at first place, but was remedied after contact. Update: Claim was super fast and easy.
I have since last Nov insured with Senior Pet Insurance for my dog. I still didn't receive the said insurance package and certificate though the fortnight direct debit is punctual.
4 comments
Customer RelationsAustralian Seniors
Hi Susan,
I am just following up as I understand a team member has been in contact and sent your documents via email. Don't hesitate to reach out if you have any further questions.
Kind regards,
Alisa
Hi Alisa, Thank you for following up. Yes I have got the document by now.
Susan
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We have found your service absolutely first rate
Not that easy, but we got there in the end. We have lodged a number of claims and were paid within the week, excellent. we have been with you for about 18 months.
1 comment
Customer RelationsAustralian Seniors
Hi Helen,
Thank you for taking the time to share your review, we really appreciate it. We are pleased to hear that we have been able to assist with your claims and provide you with peace of mind, knowing your dog is covered.
Kind regards,
Alisa
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Jan HSouth East Queensland, QLD
- 2 reviews
Reasonable with good service
Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.
1 comment
Customer RelationsAustralian Seniors
Hi Jan H,
Thank you for taking the time to share your experience with us. I am pleased to hear that you were happy with the service you received on making your first claim and you received your reimb... Read more
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LoracWide Bay-Burnett, QLD
- 2 reviews
Pet Insurance Claim
I am very happy with this level of cover. It is a good balance with 75% on Claims and premiums not being over the top. Claims have been processed very quickly.
1 comment
Customer RelationsAustralian Seniors
Hi Lorac,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can assist with your claims and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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SueCentral Highlands and Goldfields, VIC
New policy
Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.
1 comment
Customer RelationsAustralian Seniors
Hi Sue,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team when setting up your policy and that we can pro... Read more
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gunrealtyPerth, WA
- 2 reviews
- 1 like
Frustrated customer
Policy was easy to set up and the cover is good. However my first claim took 6 weeks to process despite the fact I sent all relevant information in at the time of lodgement. The company continued to request information that was not relevant. It was only after a number of phone calls made by myself that the claim was finally resolved and remitted. In my opinion there were too many people dealing with the claim resulting in loss of paper work and some confusion.
1 comment
Customer RelationsAustralian Seniors
Hi Gunrealty,
I am sorry to hear that it has been a difficult process to finalise your claim. We generally require vet consultation notes for the life of your pet, along with an itemised invoice for y... Read more
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FrancisGreater Melbourne (Outer), VIC
Meets our needs
Policy was easy to set up and influenced by the friendly help and courteous attitude of Sarah (Greenstone Representative). Frankly, I am surprised and do not believe you are asking questions 2 & 3 above, when you would know I only signed up yesterday. ....... time to review your survey????? You ask below for optional proof of purchase......why do you need this when you sent me the survey immediately after we signed up?????
1 comment
Customer RelationsAustralian Seniors
Hi Francis,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received from Sarah and of the ease in which you were able to set up... Read more
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VeronicaPerth, WA
Very good value
Policy was easy to set up with a
very knowledgeable and friendly
person.Have been with this company
for a couple of years now, on
recommendation from a friend and
am very happy with the claim
outcomes.
1 comment
Customer RelationsAustralian Seniors
Hi Veronica,
We appreciate your lovely feedback and are happy that you still remember your positive experience when taking out the cover.
Thank you for your support and loyalty.... Read more
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MarianneGreater Melbourne (Outer), VIC
- 2 reviews
Excellent service.
On both occasions of taking my beloved companion to the vet, I logged my claim via the vet and received my health fund repayment the next day. Couldn’t be happier.
1 comment
Customer RelationsAustralian Seniors
Hi Marianne,
What a lovely review. We are delighted to hear of the excellent service you have received and that submitting your claim via the vet to be very efficient. Thank you for sharing your experience with us.
Kind regards,
Sharon
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It would help if staff could speak slowly as a pensioner I find the speech too fast
I have done my homework and find this to be the best option for my dog KIMMIE
I have signed up today feeling that I have chosen the right policy to protect my dog's future
1 comment
Customer RelationsAustralian Seniors
Hi Bonnie R.,
Thank you for sharing your experience. I am pleased to hear that after completing your homework you feel confident that you have chosen the best option for Kimmie, but disappointed that... Read more
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JacquelineMid North Coast, NSW
I feel much safer now I have something to protect our special baby.
I feel the Senior's Pet Policy is of Good Value and it was set up easily.
No, we have not made a claim.
This is our first experience with this insurance company
1 comment
Customer RelationsAustralian Seniors
Hi Jacqueline,
Welcome to the Australian Seniors family. I am thrilled to hear the ease in which you were able to set up this policy and that you find your policy to be good value. Thank you for sharing your experience.
Kind regards,
Sharon
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DonnaSydney, NSW
When we needed it, it was there
We had a very sick young girl our Labrador very very sick, we had a big vet bill, after we paid our bill we submitted all the paper work and within 3 days our money was paid back to us
1 comment
Customer RelationsAustralian Seniors
Hi Donna,
I am sorry to hear about your young Labrador becoming so sick and I hope that she is now on the mend. I am pleased that we were able to assist in providing support for her, when it was needed.
Kind regards,
Jessica
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Customer RelationsAustralian Seniors
Hi Susan,
contact details and I will forward this to the relevant team to have this arranged for you. Kind regards, AlisaI am sorry to hear you have not received your insurance package and certificate yet and I would like to organise this for you. Can you please reply to my private message with your policy and... Read more