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Seniors Pet Insurance Questions & Answers
Top Accident & Illness Cover, Essential Accident & Illness Cover, Basic Accident & Illness Cover8 questions from our users
Conasked
Can I have a contact phone number pleas
2 answers
Customer RelationsAustralian Seniors
Hi Connidoh,
Thank you for reaching out to us with your question. Our contact number is 1300 685 037.
Kind regards,
Jessica
1300 685 037
Sture.Easked
Do you have third party liability insurance
1 answer
Customer RelationsAustralian Seniors
Hi Sture.E,
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Kind regards,
Sharon
Michael Sasked
Does this Policy cover snake bite? What is the policy excess?thank you
2 answers
Customer RelationsAustralian Seniors
Hi Michael,
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Kind regards,
Jessica
Hi Michael,
I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn
BevGasked
Cost for 3mth old mini Dachshund for the Essential Cover
1 answer
Customer RelationsAustralian Seniors
Hi BevG.
Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website https://www.seniors.com.au/pet-insurance to obtain a quote.
Kind regards,
Sharon
kathryn b.asked
Do you cover vet visits
1 answer
Customer RelationsAustralian Seniors
Hi Kathryn b.,
Thank you for your enquiry. You can claim for consultations in relation to eligible vet bills covered under your policy. The benefit limit for consultation fees is stated on your certificate of insurance. For more information, please visit our website https://www.seniors.com.au/pet-insurance or kindly send a private message and I can arrange for a team member to contact you about your query.
Kind regards,
Sharon
Rosalindasked
Do you have a service for HOBART tasmania & could we have some information for a puppy . Regards Rosalind
1 answer
Customer RelationsAustralian Seniors
Hi Rosalind,
We do offer pet insurance nationwide and I would be more than happy to arrange for one of our team members to reach out to you and provide you with further information. If you would like a call, please private message me your contact details. Alternatively, you are able to obtain a quote and further information on our website; https://www.seniors.com.au/pet-insurance
Kind regards,
Jessica
maureenasked
seniors p et insurance is the worst i have ever dealt with they are good taking your money not so good paying claims i gave them all the information i had on my cat and it still istnt enough not good enough i would not recomend them to anyone
2 answers
Totally agree, they are not insurance company, they are money for nothing collecting company.
Benedict G.Australian Seniors
Hi Maureen, sorry to hear you had a negative experience. If you had an issues with a claim, please send us a private message with your policy and contact details and a member of our Claims Team will contact you to further discuss.
Pete Oasked
If my dog has a fall and has tissue damage and bruising is that an accident?
2 answers
Customer RelationsAustralian Seniors
Hi Pete, please send us your policy or contact details via a private message here: www.facebook.com/AustralianSeniorsInsuranceAgency and we will contact you to assist with your enquiry. Thanks
Do not waste your time or the money on this insurance, you will get nothing from them, nothing but frustration
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