Reviewer Photos & Videos
Annemarie M.South East Queensland, QLD
Beautiful clothing & lovely team of staff!!
Always a positive experience shopping with Showpo! The lovely online team are so helpful and fast with assisting email inquiries, including prompt interstate shipping which I absolutely love. Thank you for genuine customer service and providing a beautiful representation of clothing for all body types!
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Quality clothing and awesome customer service
Online store was user friendly, with quality clothing as described online. Purchased items deliver day after purchase. Prompt customer service, which was extremely helpful. Overall, enjoyable experience from purchase to receipt of purchase.
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Returns
Customer service staff were very helpful in dealing with an issue I had with a return and were prompt and friendly with their email responses. I would recommend shopping with Showpo.
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Cherie SmithIllawarra, NSW
- 2 reviews
happy with the service
Great service, great products, quick postage. Easy and quick return. Quick reply to email. Very very happy customer. And so excited by the size range. Thank you for not forgetting us curvy girls xo
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HannahPerth, WA
Actually a joke
First time I ordered from here I ordered a black jacket for $100. Was AWFUL quality, completely unwearable and too small so I had to return it. Got a credit note for it which was fine. But then second time I ordered from them the dress was thin, terrible quality and see through. Still had credit leftover after that so decided to buy myself a birthday dress. Ordered a Size 10 like I do in EVERY shop/online store and it didn’t even fit over one of my legs! Seemed like a size 6 :( extremely upset with this brand and the clothing, been disappointed 3/3 times when ordering from them and then having to pay for returns also. Cannot believe they’re charging the prices they do as well, please I suggest not wasting your money
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Daniella HindFar North Queensland, QLD
Excellent after sales service.
Excellent after sales service!!! I was very happy with my order, So easy to Navigate through the store, I was really happy with product range and excellent quality. All round happy customer
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Eric is a legend!
Had to exchange an item for a smaller size and Eric helped to ensure this was done promptly as I had a event fast approaching! Appreciate the good quality customer service :)
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Beautiful dress, amazing customer service!
I ordered a dress for a party on Friday but the size was a bit smaller than what it looked like and I needed to exchange it; however the new dress wouldn’t have arrived in time. I spoke to the lovely customer service team and they said I could order a new dress and send the other one back and they would process me a full refund instead of store credit seeing as I was really short on time. That’s not normally how they process exchanges so I really appreciate the help! The dress was also beautiful and I can’t wait to wear the new one
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KateSouth East Queensland, QLD
Great customer service!
Had an issue with an item shipped to an incorrect address. The team I dealt with were great! The issue was resolved quickly and I couldn't be happier with the interactions!
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Exactly what I wanted!
I ordered a dress from Showpo and their sizing is simply amazing. I’ve been ordering from Hello Molly only because there shipping is good but their sizing is not good at all. I’ll defiantly be ordering from Showpo from now on, their sizing is absolutely amazing and my product came in a day! Very happy!
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Jules B.Sydney, NSW
Love Showpo
Always very helpful and prompt reply. Clothes are quality and sizing is right.
Any issues, the customer service team sort it as soon as possible. Thank you for making shopping easy.
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Super helpful staff and good quality!
Love everything, good range of sizes and plenty of clothing options for every occasion. Multiple payment options also which is helpful. Super fast shipping and staff are quick to respond.
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Would rate 0 if I could!!
I had been trying to purchase a dress multiple times using PayPal and Afterpay, after the multiple errors i gave up only to find out that I had been charged all of those attempts, I wrote to explain what had happened and I was refunded all of the attempts instantly, a week later I thought I’ll try again but once this time, and still no confirmation from the store but have been charged for it, I wrote in and I was asked to use the app and they will give store credit, I had asked for the refund as they didn’t have the dress anymore, now it’s a we...Read more
ek since I’ve brought it to their attention and to be honest, 7 refunds instantly to still waiting a week for 1 refund is an absolute joke!! This store is very unprofessional and I will not recommend buying from here!!Similar opinion? Write a review on ieatwords.com.au!
customer service appreciation
was given amazing customer service, & the fastest responses to all messages that were sent & the team was very happy to help out, happy with my shopping experience through the site, thank-you!
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MelsyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Love everything about Showpo
Website is easy to navigate through. Purchase is simple with many payment options. Discounts provided - everyone loves a discount. Delivery was super quick. Most importantly though, the dress was true to its picture. Size was a bit off, measurements didn't measure up so I had to return for a different size but I received a refund rather than a store credit which was amazing. Return was simple and quick as was the application of a refund. Amazing service with very quick responses. I love this site and I love the team.
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AMAZING Customer Service
I thought I didn't receive one of my items from my order (I realised later that I actually had it but I didn't look properly) so I emailed them and they replied within an hour, I was so pleased and they asked what was missing so that they could send it to me. Very organised and friendly!! And the order itself was high quality and very affordable.
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Poor quality
Used to always buy from here. Lately the quality of the clothing is just poor. Made in China clothing is always cheap. Yet we pay $60+ For a dress? Oh wait and if you want a refund you get store credit? Too much has changed for the pricing to stay the same. Totally not worth it.
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OMGOSH
I am absolutely in love with my purchases....as a plus size I’m also cautious in buying on line but I now know I don’t need to worry with SHOWPO. thank you
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Love the small touches added to my online order, makes it so special! Keep up the great work!x
So easy to navigate, very satisfied with the selection of products on offer and great quality! Better than expected and bought more than I was looking for at reasonable prices. Love, love, love!
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- Verified customer
Really disappointed
After searching for a while, I finally found a beautiful dress for a wedding and I was really excited about it. I took the last small and it didn’t seem like a problem because when I went back on the website, there wasn’t any small left. But then, three days after they sent me an email saying that the dress is out of stock and it happens when people shop the same thing at the same time... I was really, really disappointed, because I was sure that i got it.
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Questions & Answers
Rachelle A.asked
how to get in contact with customer service in showpo I have ordered items and paid it through afterpay and I have not received any confirmation email since yesterday. if anyone can help me thanks
2 answers
Hey hey! I had the same problem my last order. If you go onto showpo, the app or the website, you'll see a "chat" bubble, usually the bottom right corner, there you can get in touch with the team. The bubble generally is on all pages, even when you're viewing clothing, scroll down a bit if you can't see it! Hope this helps
Hi There, Yes I did the same thing and clicked on the online bubble, put in my query details and had an instant response and my query was resolved in a few minutes. I have found their customer service extremely helpful.
Jaida P.asked
I was wondering when the “called out dress in gold sparkle” will be restocked? Thanks.
No answers
Joyce S.asked
Hi can I ask how long for a delivery to Airdrie in Scotland? thanks
No answers
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